Bill Patterson

Great paperless experience. In and out in five minutes. Great selection and I got the truck of my dreams!! In and out in five minutes. Great selection and I got the truck of my dreams!! More

by anewstart0115 Verified Customer Verified Customer

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Excellent Customer Service and very quick and easy car buying experience! Bill Patterson took very good care of us and made our two Jeep purchase one of the best experiences I’ve had purchasing a vehicle! buying experience! Bill Patterson took very good care of us and made our two Jeep purchase one of the best experiences I’ve had purchasing a vehicle! More

by eric_sitz Verified Customer Verified Customer

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Good selection. Fair price. Vehicle is not all I expected it to be. Actually feels like a step down from my LTZ Siversdo pickup Fair price. Vehicle is not all I expected it to be. Actually feels like a step down from my LTZ Siversdo pickup More

by rhering484 Verified Customer Verified Customer

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Bill and his team have been a bright spot in the process of purchasing my new vehicle. I purchased out of state and Bill had my vehicle delivered to my door within a few days, Bill has been responsive and e of purchasing my new vehicle. I purchased out of state and Bill had my vehicle delivered to my door within a few days, Bill has been responsive and extremely helpful with any questions that I had, even after my purchase was complete. 10/10 would recommend purchasing from Lenz and especially dealing with Bill. Thank you!! More

by smithfamilyhouse18 Verified Customer Verified Customer

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Fair, fast and easy to work with. Nice person that worked to get us the deal we needed. Nice person that worked to get us the deal we needed. More

by sazbkgen1 Verified Customer Verified Customer

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The Finance Person gave me rates that were not factual. I have good credit and for one specific bank the rate he gave me was 2.0 % points higher then when I called the back myself. The bank stated that I have good credit and for one specific bank the rate he gave me was 2.0 % points higher then when I called the back myself. The bank stated that Lenz truck did not pull credit so not sure how they determined the rate, Car not ready for pick up when I arrived. Detailing had to done again. In addition the car had recalls that they researched only after I told them about the recalls. I understand I bought a used car, a 2023 from a truck center so I accept some downgrades but the Finance person made me feel like I was being swindled. Not a good experience, More

by nicolekritch Verified Customer Verified Customer

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They claim to inspect all vehicles and have a Lenz Guarantee promising no surprises for the customer. Well I had only put 100 miles on the truck once home before finding a big puddle under the rear of Guarantee promising no surprises for the customer. Well I had only put 100 miles on the truck once home before finding a big puddle under the rear of the truck. I ended up needing to have the rear pinion seal replaced costing me $800. I fixed that and just chaulked it up to bad luck. After another 50 miles on the truck the engine light came on. I had 4 different turbo codes. I got a hold of the salesman and his response was he would have service contact me. I live 5 hours away so that really wouldn't do me any good but I waiting a week for their call and it never came. The owners have a video on the website about the Lenz Guarantee and if there is any issues to co tact them and they would handle it for me. So I called and left a message and emailed, but never got a response. I ended up needing to have the turbo actuator replaced as well as the turbo nox sensor. This all cost me another $1800. At this point I have drove the truck a total of 150 miles once home from the dealership and I've had to put almost $3000 into repairs and no response from the dealership owners. My local dealer told me that when the engine code is cleared it can take 5 to 10 key cycles before the code pops back up so I'm betting the turbo codes were cleared prior to me purchasing the truck. I feel like the inspection before my purchase was the service department hiding as many issues as possible and the so called Lenz Guarantee is just a guarantee not to find the issues until it's too late. I wish the dealership would have stood by their Lenz Guarantee or at least acknowledged I had an unforseen issue and did anything to try and make it right. Instead I was ignored. Not a good way to run a business. More

by packerssuck0 Verified Customer Verified Customer

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2 1/2 Weeks waiting for the car. Complete runaround on everything they tell us. Complete runaround on everything they tell us. More

by Cj Verified Customer Verified Customer

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The truck I purchased was as well equipped and reasonable mileage for a two year old vehicle. It was clean and up to date on maintenance. Lenz inventory allowed for me to find the right truck for my needs. mileage for a two year old vehicle. It was clean and up to date on maintenance. Lenz inventory allowed for me to find the right truck for my needs. The nav system still contained data from the previous owner which I had to select, and I was surprised to find the owners manual missing. Mr Patterson said he would get an owners manual for me but I have not received it or had any subsequent correspondence. The truck was priced well as i compared comparable trucks and prices. The buying experience was pleasant, Bill trusted me to checkout the truck to my satisfaction and I enjoyed meeting and conversation. More

by stevenhanson1956 Verified Customer Verified Customer

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Sarah Murray was awesome sale person to work. She made my very happy.me also She made my very happy.me also More

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