Bill Ladd | Page 18

Outback Purchase April 16th,2016 Our salesperson, Heidi, was new very personable and professional. She listened to our concerns and needs in order to find us the right car for us. Th Our salesperson, Heidi, was new very personable and professional. She listened to our concerns and needs in order to find us the right car for us. The previous owner of the vehicle we purchased did not turn in all the keys for the vehicle, so we requested an additional key and were told that we could purchase one for $300 and make an appointment to bring the car back to have a key programed, we were quite surprised by this. We have never purchased a car that only had one key. We usually have our car serviced at a private repair shop, because the dealership does not offer discounts or incentives for car owners to return for services. Although the customer service was very good, the delivery of the vehicle was weak. The car was not cleaned well and we only received one key. We did not feel as though our purchase was appreciated and like we had been rushed away without closure. We are happy with our vehicle and did receive what we felt was a good deal on our purchase. We have bought cars from Landers McLarty before and were impressed with the free additional services and the personal customer service follow up we received. Overall, our car purchase was a good experience and we will recommend Landers McLarty Subaru to others. More

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Greastest car buying experience ever! From the time we walked in til the time we left Nicholas & Brandon were awesome. Nicholas went above & beyond to get us financed when we didn't think From the time we walked in til the time we left Nicholas & Brandon were awesome. Nicholas went above & beyond to get us financed when we didn't think we would be able to finance a bicycle but he did it & at the price & pymt we agreed on. Brandon finished the paperwork with us & was very entertaining, lol. Not only did we have a wonderful car buying experience but they made us feel like we were worth the time & effort it took to get us into a very nice preowned vehicle. We are so happy with our purchase & we will be returning customers as well as referring family & friends. Thank u Nicholas & Brandon, we still cant get over having such a luxury vehicle, we didn't think it was ever gonna be possible but u guys made it possible. God bless u both! More

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Great experience , quick and easy dealing and closing deal So I now own my first Subaru!! A 2015 Forester Premium . I talked over the phone with Brandon Allen before driving 3 hours and 45 minutes to get my Fo So I now own my first Subaru!! A 2015 Forester Premium . I talked over the phone with Brandon Allen before driving 3 hours and 45 minutes to get my Forester , in the snow. I have to say it was really easy dealing with such a great Salesman. Got there he had the numbers ready and demonstrated the vehicle accessories .And after driving it home , this Subaru was Impressive. Handles the road like a dream, the interior is roomy and comfortable. I was thinking I would have a lot of road noise??? boy was I wrong , nice and quiet. The Sun/moon Roof is huge, I love it . Get yours at Landers / Mclarty . Best dealer in Alabama period. thanks Again Brandon Allen More

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WONDERFUL I WOULD RECOMMEND THIS SALESMAN AND DEALERSHIP TO ALL MY FRIENDS AND FAMILY. MARK AGUIARE MADE MY FIRST VISIT TO THE DEALERSHIP A GREAT ONE! WHEN I WA I WOULD RECOMMEND THIS SALESMAN AND DEALERSHIP TO ALL MY FRIENDS AND FAMILY. MARK AGUIARE MADE MY FIRST VISIT TO THE DEALERSHIP A GREAT ONE! WHEN I WANT OR NEED ANOTHER SUBARU. THIS IS THE ONLY PLACE I WILL GO LOOKING!!! More

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Bought a 2016 Subaru Crosstrek I purchased a new Crosstrek from Lander's McLarty Subaru Hunstville, AL. The sales person who helped me, Mark Aguiar, made the whole process very eas I purchased a new Crosstrek from Lander's McLarty Subaru Hunstville, AL. The sales person who helped me, Mark Aguiar, made the whole process very easy. Mark was prompt in answering my questions, we were able to negotiate a good price quickly, and he followed up with a nice explanation of the car's features. There was a slight issue with an unexpected charge on the sales invoice. It would have been nice to get an verbal overview of all the charges that affected the final sales price, specifically the doc fee, as this was not pointed out to me while I was signing the paperwork. The process of signing the final paperwork seemed rushed to me and I wish Bill Ladd had taken more time to go over everything instead of just handing me papers to sign. I contacted sales manager Deonte Sutton about the doc fee and he was accommodating. I feel like the dealership should have been more up front about this even though overlooking the charge was technically my mistake. In the end they agreed to compensate me for the misunderstanding, so I have no complaints. More

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I enjoyed buying my subaru here. Nathan was very knowledgeable about the cars and options. He was very relaxed and helpful. He wanted to make sure I bought the right car for my need Nathan was very knowledgeable about the cars and options. He was very relaxed and helpful. He wanted to make sure I bought the right car for my needs. He made the car buying experience enjoyable. Bill was likewise informative, efficient, and relaxed. He helped me choose the right financing option. More

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Legacy purchase I negotiated purchase of a Legacy from the Memphis area, got the best price from this dealership, and when I drove 4 hours to the dealership in Hunsts I negotiated purchase of a Legacy from the Memphis area, got the best price from this dealership, and when I drove 4 hours to the dealership in Hunstsville, they treated me exceptionally well. Honest, flexible and driven to satisfy the customer. More

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Excellent with no pressure Mark was knowledgeable and showed us several options. He didn't try and put us into a more expensive car. Overall it was a very good experience. Mark was knowledgeable and showed us several options. He didn't try and put us into a more expensive car. Overall it was a very good experience. More

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Best Dealership! I want to say this dealership is awesome! I dealt mainly with everyone via email and the phone, but everyone was very polite and worked very hard to I want to say this dealership is awesome! I dealt mainly with everyone via email and the phone, but everyone was very polite and worked very hard to get the vehicle I wanted at a fair price including financing. They also delivered the vehicle to me! I am so glad I found this place and I will definitely recommend it to anyone looking to buy a car. So happy with my purchase and my experience here!! :) More

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My 1st online car purchase and my 1st Subaru purchase Is it your goal to be abused, ignored and left with the feeling of being rode hard and put up wet after purchasing a car??…..then don’t go here b Is it your goal to be abused, ignored and left with the feeling of being rode hard and put up wet after purchasing a car??…..then don’t go here because this group is knowledgeable, respectful, and courteous with a show room like no other dealer I’ve been to. Visual aids, interactive displays along with the mechanical models that help explain not only the cars attributes but every accessory that’s available for your new Subaru. I drove from Franklin,TN to sign papers after purchasing the car online and I was working with two other local dealers before I found these guys..... More

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