Bill Kassanitz

The sales and finance department were absolutely amazing to meeting my financial needs. Would highly recommend this dealership. to meeting my financial needs. Would highly recommend this dealership. More

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Our salesman Mike Slechta was outstanding! Very knowledgeable, helpful and efficient. Mike made us feel welcome and comfortable throughout the process. It was a very positive experience. Very knowledgeable, helpful and efficient. Mike made us feel welcome and comfortable throughout the process. It was a very positive experience. Also like to compliment the sales manager Bill and finance Bob. More

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If anyone is considering visiting Joe Rizza Ford in Orland Park, I strongly recommend that you STOP, turn around, and RUN in the opposite direction. I’m so fed up with them that my parents have cont Orland Park, I strongly recommend that you STOP, turn around, and RUN in the opposite direction. I’m so fed up with them that my parents have contacted their attorney. If anything else happens to my car, we might have grounds for a lawsuit. I purchased a 2011 Infiniti FX35 on 4/8/2022. The following day, it broke down. Four days later, the dealership called a tow truck. After the time the tow truck driver picked it up, it did not arrive at the dealership for over 24 hours. I called the dealership and demanded answers. To this day, they have told me nothing. I sent a very clear email to Bill Kassanitz. In my email, I asked three simple questions: Why did it take the tow truck driver 24 hours to return my car to the dealership? How long will the repair take? Please relay the information to the mechanic that I want documentation of everything you replaced on my car as well as to run a full diagnostic report. In our phone call, he did answer the second question. He said the repair would take a few days at most. After our phone call, I waited for two weeks. What happened to my Infiniti was that it ran out of gas and the fuel gauge was broken. When I ran out of gas, the needle registered over a half-tank of gas. I assume they sold it to me with about a quarter-tank. I got my car back today, and there was less than a quarter tank of gas in the tank. When I asked Bill to fill it, he told me he could only give me $25 worth of gas. I asked for $40. I also told him I would be posting the facts on dealership review websites. He basically blew up on me. He refused to give me any money for gas and told me to “get out now.” He told me the same, typical, car salesman xx about “after everything I’ve done for you, you’re gonna blast me online?” He did nothing for me. Dealerships are required by law to fix your vehicle if it breaks down within 15 days. The most you can pay is $100. In closing, my experience was completely unsatisfactory and will possibly require litigation. I recommend you go anywhere else. You could probably find a car in better condition in Eastern Ukraine. More

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They worked hard to get us into a beautiful pre-owned Lincoln on the fly when our only vehicle suddenly stopped working. We researched a lot of dealerships, and the pros at Joe Rizza of Orland Park were Lincoln on the fly when our only vehicle suddenly stopped working. We researched a lot of dealerships, and the pros at Joe Rizza of Orland Park were a few notches above the best! Philip Rizza was very friendly, personable and knowledgeable, and made me feel welcome and encouraged all of my questions. He is a true asset to their organization! I have complete faith in him and his hard-working team with all of our future purchases! Thanks again!! More

by CRBAKER311 Verified Customer Verified Customer

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I have finally found a dealership I feel comfortable with. Truthful and straightforward. Thank you for the experience. with. Truthful and straightforward. Thank you for the experience. More

by B.SHANKMAN100 Verified Customer Verified Customer

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No problem all 8 cars that I perchased from you in the past 10 years were all good cars with no problems past 10 years were all good cars with no problems More

by STEVEPEARSON7@gmail.com Verified Customer Verified Customer

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Clifford Hensley was patient and very helpful when I was purchasing a 2021 Ford Escape. He was very knowledgeable about the vehicle. He answered every question I asked him. He made purchasing the vehicle le purchasing a 2021 Ford Escape. He was very knowledgeable about the vehicle. He answered every question I asked him. He made purchasing the vehicle less Stressful. More

by LSCOTT5663 Verified Customer Verified Customer

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Jim Vertucci awesome salesman.However warranty refund Jim Vertucci awesome salesman. However warranty refund purchased for trade in vehicle takes 8 weeks to process refund. Jim Vertucci awesome salesman. However warranty refund purchased for trade in vehicle takes 8 weeks to process refund. More

by SCONNER53 Verified Customer Verified Customer

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I had a great experience. The process was effortless and swift. Each and every individual I dealt with was professional and dedicated. I was extremely impressed. If you are looking for a Lincoln make su swift. Each and every individual I dealt with was professional and dedicated. I was extremely impressed. If you are looking for a Lincoln make sure you check these guys out. More

by MAA3 Verified Customer Verified Customer

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Live our new Explorer. The first time we have ever ordered a vehicle with what we wanted will do it again. Gary the guy who he’ll with that process was fantastic. Only issue we had was that we ordered a vehicle with what we wanted will do it again. Gary the guy who he’ll with that process was fantastic. Only issue we had was that we were allowed to leave the dealership without actually having insurance on the car. When traded our car in we had to remove that car from insurance. And when we left Friday with new car we found out on Monday that it was not insured . More

by MARIBETH.STECH Verified Customer Verified Customer

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