Bill Hunter

Will never buy a car here ever again. Quality service ended the minute I drove off the lot. Took it in today for the battery recall on my car, 5th recall on 2017 Foresters so far, they ha Quality service ended the minute I drove off the lot. Took it in today for the battery recall on my car, 5th recall on 2017 Foresters so far, they had it for 8 hours to test the battery, hadn't even started at 4pm. Then after waiting they finally tell me that I have to pay for half of the warranty replacement of the battery that has failed tests because my car is 5 years old, the extended warranty I was informed about 2 weeks ago by Subaru as a result of a class action lawsuit has this "rule". They charge me $93 as half the battery that can be found here on SOA's site for $165 and routinely sells for $130. Search for "Part Number: SOA821B200" to verify this. I asked them to do the honorable thing and absorb the costs as their customer was sold a defective battery, that fact was hidden from me for 5 years until revealed as a result of legal action, and then they charge me to replace it. They refused, but they offer you a cookie in a plastic bag when you leave. That's nice. Dealership is a joke and is only in business because it's convenient for Burlington residents. I've learned LOTs of people choose to travel over an hour away to buy a Subaru in order to avoid Burlington Subaru, I wish I had. More

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SO rude Called to try and ask a quick question about getting my window fixed. The woman told me that she can't help me if she isn't looking at the vehicle (wh Called to try and ask a quick question about getting my window fixed. The woman told me that she can't help me if she isn't looking at the vehicle (when I was trying to ask what I thought was a simple question). When I tried to explain what the issue was she kept cutting me off and wouldn't let me finish a sentence. She then told me that she suggest I read the owner's manual and try to find a fix before calling them again. Definitely will NOT be going here for any more service (or vehicle purchase) moving forward. More

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