Bill Hans

Once you get past the smiles, free car washes and loaner vehicles, it's all downhill from there. Behind all of that is absolute incompetence, fraud and deception. I had 3 issues. Issue #1: Water leaking vehicles, it's all downhill from there. Behind all of that is absolute incompetence, fraud and deception. I had 3 issues. Issue #1: Water leaking into the car. They said a piece on the lower windshield needed replacement. I asked if they checked the sunroof drain holes. They said yes, they were not plugged. $400 and a couple weeks later it rained. I open the door and water poured out from the passenger side. I brought it back in. They now say the sunroof drain holes ARE plugged. How is that possible? I never used the sunroof in the few weeks I got the car back. Complete incompetence. Issue #2: Suspension light comes on after a few minutes of driving. They said it was a bad switch. $500 later and 5 minutes down the road the same light comes back on. Complete incompetence. Issue #3: During all these visits, I also had a parasitic battery leak they were trying to fix. They replaced the battery and alternator (I already replaced these, but they insisted I had to use Land Rover parts). They also replaced the instrument cluster and a fuse box - so they say. I have no way to prove that any of this work actually took place as they wouldn't give me the old parts. I still have the parasitic leak. Complete incompetence. They refused to give me any money back but said to bring it in one more time and they would fix it on their dime. After 7 months of waiting, there is no evidence they did anything. All they tell me is that they cannot reproduce the issue yet every time I get the vehicle back it continues to die on me. They couldn't even give me a service record as Bill admitted there was nothing in their system while also admitting the car sat for extended periods of time. It was all a charade to make it look like they cared. They lie to you time and time again, replace parts you don't need, don't validate the fixes and you are stuck with a huge bill regardless of the outcome. I wouldn't trust them with an oil change. I spent over $7000 and nothing to show for it yet this dealer refuses to do anything about it. Stay away from these fraudsters if you value your time and money. More

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Good service, but very expensive. I’d still recommend the service because it’s very reliable I’d still recommend the service because it’s very reliable More

by BJDYMN7 Verified Customer Verified Customer

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I give it 3 stars only because towards the end of my experience they went above and beyond to make it right Christian was a good service advisor! But my experience was definitely a bumpy road my c experience they went above and beyond to make it right Christian was a good service advisor! But my experience was definitely a bumpy road my car was there for over a month when I picked up the 1st time I had to bring it back a hour later because the same problem started again. When I first brought it there I definitely felt the discrimination vibe after I complained to higher ups then it seemed like everyone wanted to help and show like they cared but it shouldn't have taken all of that in order to receive better treatment all in all I know that this experience even dealing with land rover corporate has been terrible and I'm currently now working on getting out of this vehicle because for the amount of how much a range rover cost to be treated like that at a dealership and to know they rather not do business with you and for the car not to be even reliable sucks and i wouldn't recommend to anyone I have other cars in my lifetime and best experience was with Honda and chevy only went range rover because I thought high end will be better from service experience and car experience I know now everything that gittlers isn't gold and I rather ride basic to be treated like a equal than to know I'll be treated less than when ever my car goes in for service . Even when they wasn't sure about when my part wasn't going to come I wanted to trade my car in that the worst experience of it all I knew my credit was bad but when I received the feedback letters of my credit score after they ran it and it being 600 620 it just further confirmed I wasn't the right race or income level for them to do business with but business is business. They will treat you right if you stand up and say something . More

by Demetricew55 Verified Customer Verified Customer

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Do not buy you car here. The service is terrible Service people are not proffesional The service is terrible Service people are not proffesional More

by GOMBARCZYK Verified Customer Verified Customer

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Service was excellent would recommend to anyone for the quality of service and accommodation! 10/10 quality of service and accommodation! 10/10 More

by VLADS0 Verified Customer Verified Customer

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Couldn’t be happier! As always Jaguar service is as good as it gets! Car was fixed in a timely manner, and the car was super clean when I picked it up! Best Jaguar ser As always Jaguar service is as good as it gets! Car was fixed in a timely manner, and the car was super clean when I picked it up! Best Jaguar service department anywhere! More

by NB Verified Customer Verified Customer

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Great customer service and handle my concerns very professional. Vehicle delivered as promised and timely. professional. Vehicle delivered as promised and timely. More

by RKLLIB Verified Customer Verified Customer

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Everyone was very professional and courteous. The service work was done quickly with no problems. My vehicle was received fully cleaned inside and out. Great service. I would use them again. The service work was done quickly with no problems. My vehicle was received fully cleaned inside and out. Great service. I would use them again. More

by TJP62 Verified Customer Verified Customer

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Great experience. Listening to the customer is tantamount to ensuring desired results. The service team-front and back - all had my best interest in mind and worked Listening to the customer is tantamount to ensuring desired results. The service team-front and back - all had my best interest in mind and worked in unison to listen first and then deliver 100% on their promises. Will definitely continue to use and recommend them for Jags and Rovers as well as other premium brands! More

by BERNAR DDOMAN Verified Customer Verified Customer

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I booked a service appointment for June 2. I finally got my car back June 13th. I don’t think the dealer’s phone work for outgoing calls - all the times they promised to call back - the only t I finally got my car back June 13th. I don’t think the dealer’s phone work for outgoing calls - all the times they promised to call back - the only time we spoke was when I called them. Horrific customer service. More

by TERRYDONOHOE Verified Customer Verified Customer

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