Bill Haggerty

Good people. Good service. Great Patience. What more could you ask for. Highly Recommend family. Good service. Great Patience. What more could you ask for. Highly Recommend family. More

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Spectacular service. Helpful, Polite, and Friendly! Great experience. Had my granddaughter with me. Everyone was super nice and efficient. Explained everything and were caring nice people!!!! Great experience. Had my granddaughter with me. Everyone was super nice and efficient. Explained everything and were caring nice people!!!! More

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THE EPITOME OF SOULESS CAR SALESMEN. HAVE COMPLAINED ABOUT MY 2019 ENCORE SINCE 1ST WEEK OF PURCHASE AND HAVE BEEN COSITENTLY LIED TO BY GM BILL HAGGERTY, THE NIECE HAGGERTY AND LAFONCE/SALES MGR. THE ABOUT MY 2019 ENCORE SINCE 1ST WEEK OF PURCHASE AND HAVE BEEN COSITENTLY LIED TO BY GM BILL HAGGERTY, THE NIECE HAGGERTY AND LAFONCE/SALES MGR. THE 1ST SALES MGR. ADMITTED TO ME THAT MY CAR HAD A "LITE RECALL" FOR PISTONS MALFUNCTIONING...9 VISITS AT DIFFERENT DEALERSHIPS AND A YR. LATER, THEY ARE REPLACING MY MOTOR, FOR THE 2ND TIME!!! BILL HAGGERTY SAYS HIS DEALERSHIP HAS NO RESPONSIBILITY FOR ANY OF MY ISSUES.:( KEEP IN MIND MY FATHER AND GRAND FATHER, BOTH RETIRED GM GUYS, BOTH APOLOGIZED FOR THIS MORE THAN BILL. NEVEER HAD AN AMERICAN CAR UNTIL THE PREVIOUS TRADED IN BUICK LA CROSSE, WHICH THE TANS WENT OUT W/OUY AS EVEN A WARNING LIGHT AND NOW A ENCORE. I WILL NEVER PURCHASE ANOTHER AMERICAN MADE VEHICLE AGAIN. IF YOU ARE SMART, YOU WILL STEER CLEAR OF THIS SHADY DEALERSHIP, AS NOTHING BUT LIES AND DECEPTION SEEM TO BE THERE UNETHICAL BUSINESS CODE. CAR WAS BOUGHT NEW, WITH ONLY 4 MILES ON DASH...HA, DON'T EVEN TRUST THAT!!! TBH, ONLYN 2 DEALERSHIPS ACKNOWLEDGED ANY ERROR CODE EXIST, AS HAGGERTY SERVICE MGR(S), 3 IN 1 YEAR, ALL STATED THAT THE CODE ERASED WITHIN 50 MILES OF ALERT! LIESSSSS!!!! More

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Out of State Buyers Beware Buyers beware. I will not verbally bash this dealer only state factual information. This was the worst experience I have EVER encountered with a dea Buyers beware. I will not verbally bash this dealer only state factual information. This was the worst experience I have EVER encountered with a dealer. We worked with the Haggerty Group for over two weeks and still ended up without a car even after a buyers order was issued by Mike Haggerty dealership. The auto was basically sold out from underneath of us. We had even paid for a flight to pick up the auto and the dealership agreed to pick my husband up from the airport. As we were finalizing loan paperwork with our lender the dealer calls to say the car had been sold! Shame on you Mike Haggerty Buick GMC, shame on you! You entered a contract with us and broke that contract. Not to mention caused us a loss of $203.00 for a flight that you were well aware we had booked and even agreed to pick my husband up the next morning. I am sure local buyers are in a much better position in regards to using this dealer, but anyone thinking about traveling to make the purchase I would urge you to be cautious. More

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Came in just to look and after dealing with the great staff at Haggerty ended up purchasing a new 2013 Acadia and used 2012 Honda and trading in my 2003 Envoy and am totally satisfied with the whole expe staff at Haggerty ended up purchasing a new 2013 Acadia and used 2012 Honda and trading in my 2003 Envoy and am totally satisfied with the whole experience my wife and I received at Haggerty. You guys are the greatest !!! More

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Today, I experienced a very disappointing and unprofessional customer service experience. I came into the dealership in order to purchase a vehicle and left empty handed. I came inside the dealer unprofessional customer service experience. I came into the dealership in order to purchase a vehicle and left empty handed. I came inside the dealership and spoke to Jimmy Lewis (Sales Representative) regarding purchasing a vehicle. My credit was run with a score of 705 and I had a trade in with almost $6000.00 in negative equity. This is something I expressed coming into the dealership and expressed that if your employees were not able to work a deal to notify me of that so I wouldn’t waste anybody’s time. I was open to almost any option available in order to obtain a new vehicle and my only specification is to ensure that my payments are reasonable. I was told by Jimmy Lewis that no deal was able to be made after sitting in your dealership for 4 hours. I was not shown any offers and given any opportunity to even attempt work the deal with your staff. In my almost 10 years of car buying experience this is the first time I walked into a dealership and not walk out with a vehicle. You have someone with good credit and some negative equity and your telling me that there are no options to be placed in one of your several hundred vehicles that you have at all three of your dealerships. That is completely appalling and shows a complete lack of customer service. For your dealership to continuously call me stating that they are interested in my current vehicle for trade and completely dismiss me when I make an honest effort to give your organization business is completely disrespectful. It is unfortunate that I have to suspend my search for a new vehicle and attempt to wait some time before I go to another dealership to attempt to obtain a vehicle. Since your dealership basically shot gunned my credit everywhere I become pretty unmarketable to any other bank. This is why I was very specific in asking if your dealership could make the deal work with the above specifications. PS My current vehicle has been serviced by your organization for a long period of time and it still has issues from repairs that your service department completed. Update 02/05/13 I went to the dealership today to address and issue that I had with the sales and service department. I spoke to Mr. Mike Haggerty and Mr. Jimmie Lewis. I expressed my views in reference to the experience I had with Mr. Lewis and the service department. The issue with the sales department was referenced in this complaint and the issues I had with the service department is that they failed to complete a 21 point inspection that is promised at the time of service and placed on the service ticket and being conducted. Also, I have an issue with coming into the service department and have the same issue with my vehicle repaired three times. The second time the service department was nice enough to provide me with a free replacement key to my vehicle. The third time I came into the service department was today for the same issue and I inquired about receiving a free oil change in order to compensate me for the time that I did not have with my vehicle. After the service department refused to compensate me for my wasted time and energy spent in continuously bring my vehicle with the same issue I decided to pay for the oil change. At this time I noticed that the service inspect wasn't performed and when I attempted to address the issue management refused to address the manner and when I asked to speak to the service advisor Joe regarding the matter he refused to speak with me. I attempted to address this matter with Mr. Haggerty and he attempted to scold me regarding filing a BBB complaint rather being concerned with my issues. He acted as if he didn't care about the matter being resolved and attempted to tell me how wrong I was and how he backs his employees. This has been the worst experience I have had with any dealership that I have ever done business with. I personally feel that Mr. Haggerty and his management staff have no concern in attempt to assist me in resolve my issues with his employee lack of tact and customer service. I also believe that my issue with the service department steams to be retaliatory behavior by this business to provide substandard service even when I decided to continue to have my vehicle serviced by this organization. I feel that the lack of attentiveness and customer service that I experienced at the service department today is a direct retaliatory act due to my complaint against said business. More

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In working with Sales Consultant, Ed Young, my visit was without undue pressure to make a purchase. Rather, Ed was very open with sharing his knowledge of the inventory, market and how to best meet my car without undue pressure to make a purchase. Rather, Ed was very open with sharing his knowledge of the inventory, market and how to best meet my car needs. His professional approach was proven in his willingness to spend additional time with me to take multiple test drives to ensure my comfort with buying the 2012 Verano. As well, Ed was able to find a (hardly) used car within the inventory to custom fit my needs and lower the overall cost of the purchase price. Ed made sure that I was familiar with the facility - including the Service Dept., where I had the opportunity to meet personally with the Owner, Mike Haggerty. Bill Haggerty was also very helpful in my buying experience. Bill provided a firm quote and stood behind it. Within a short time after, the finance department was able to process my (low) rate and confirm my monthly payments; which were tailored to meet my financial needs. More

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The entire Haggerty Service Department was helpful in my recent auto repair. Big John scheduled repairs promptly, and coordinated use of loaner car. Excellent communication on pricing & needs throughout t recent auto repair. Big John scheduled repairs promptly, and coordinated use of loaner car. Excellent communication on pricing & needs throughout the process, and extremely improved vehicle performance on the road! More

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Thomas knew a lot about the features of the car I was interested in. He was very polite and easy going. Everyone there that worked with me throughout the process was very knowledgeable and helpful. They interested in. He was very polite and easy going. Everyone there that worked with me throughout the process was very knowledgeable and helpful. They all made me feel assured of my purchase and answered every question I had very well. More

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This evening I attended a meeting at Haggerty Buick, in Oak Lawn, regarding their Service Dept., their service employees, and basic information regarding my new Buick Enclave. I was impressed with the s Oak Lawn, regarding their Service Dept., their service employees, and basic information regarding my new Buick Enclave. I was impressed with the staff of Haggerty Buick and their presentation. Mr. Bill Haggerty was present, as well as, his Service Manager, Asst. Service Manager and several technicians. The meeting was well organized and very informative for a new Buick owner like myself. A number of people in attendance, including myself, asked questions that were important to each owner's vehicle. I certainly am glad my wife and I attended this meeting. Dan, the Service Manager, was gracious enough to spend time after the meeting to demonstrate all the features that we were having some difficulty with. Thanks to Haggerty Buick and keep up the good work. Mr. John Kozak More

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