Bill (Goldie) Goldsmith
Bill (Goldie) Goldsmith at Ourisman Volkswagen of Laurel
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Bill (Goldie) Goldsmith

Sales Consultant

Ourisman Volkswagen of Laurel

3371 Laurel Fort Meade Rd Suite B
Laurel, MD 20724

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3.9
52 Reviews
3.9

52 Reviews

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52 Reviews of Bill (Goldie) Goldsmith

May 20, 2024

Dealership Rating
Employee Rating

Easy and quick to make a timely appointment. Friendly service writers who are easy to work with and took the time to look at our service history and only recommend needed services. Quick service More

by Marty O
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rick Collins / All Service

May 24, 2024

Ourisman Volkswagen of Laurel responded

Thank you for your wonderful review! We're delighted to hear that scheduling an appointment was easy and quick, and that our friendly service writers provided the necessary attention to your service history. It's great to know that you appreciated the quick service and convenient pickup. Your recommendation means a lot to us!

February 03, 2024

Dealership Rating
Employee Rating

Service was easy to schedule and completed in a timely fashion. Staff was friendly and competent. They answered all a uestions. More

by lysendis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Michael Morris, Bobby Mil , Jon Alcorn

Feb 05, 2024

Ourisman Volkswagen of Laurel responded

Thank you so much for taking the time to share your experience with us! We're delighted to hear that scheduling our service was easy for you and that we were able to complete the job in a timely fashion.

January 17, 2024

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Employee Rating

After I bought my second VW there was leaking from sunroof, they kept telling me there isn’t loaner car since 2021 until two days ago I told them that I spent over 60,000 $ in their store. I’ve been t More

by Marko Hanna
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jan 18, 2024

Ourisman Volkswagen of Laurel responded

We want to express my sincere apologies for the inconvenience you've experienced with your second VW purchase from Ourisman. Your feedback is important to us, and we deeply regret that your ownership experience has not met your expectations. Please reach out to our general manager Robert Chen at rchen@ourismancars.com

Apr 08, 2024

Marko Hanna responded

It's not my experience with the car it's Orisman Laurel, THAT Mr Adrian told me That ( you don't give a loner car to any customer purshed a vehicle from you) I answered YOU SAID WHILE BUYING THAT YOU GIVE LONER CAR DURING ANY FIXING. HE ANSWERED those GUYS WHO SELL CARS SAY ANYTHING TO MAKE A SELL. That increased the damage cost in my car up to 4,500 $. since u never give me a loner car since 2021.

Apr 08, 2024

Marko Hanna responded

and stop adding automatic answers appoers in a sec. u don'y even car.

December 29, 2023

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This is a good dealership to purchase a new car when you are looking for the best price. More

by htcarr
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Michael Morris, Bobby Mil , Jon Alcorn

Dec 29, 2023

Ourisman Volkswagen of Laurel responded

Thank you for you're business and kind words!

December 14, 2023

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I really like going to this dealer because I’m always provided with professional and informative customer service More

by jaigoldb3
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Service Time
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Recommend Dealer
Yes
Dec 15, 2023

Ourisman Volkswagen of Laurel responded

Thank you for taking the time to share your positive experience with our dealership! We're delighted to hear that you consistently receive professional and informative customer service during your visits. Providing exceptional service is a top priority for us, and it's great to know that our efforts are making a positive impact on your experience. If there's anything specific you appreciate about our service or any suggestions you have for improvement, we'd love to hear more. Your feedback is invaluable, and we look forward to continuing to serve you with the same high standards. Thank you for choosing us!

November 07, 2023

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Employee Rating

Dealership communications was much appreciated. Excellent customer service and support. Will be sure to return in the future if services are needed. More

by Apb102
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 07, 2023

Ourisman Volkswagen of Laurel responded

Apb102, Thank you for your kind words and feedback!! It is great to hear that the team is exceeding our high standards for excellent customer service and communication in every transaction. We look forward to seeing you again!!

September 21, 2023

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Employee Rating

Terrible dealer. Will never go there again. I will blast this dealer every chance I het More

by Vvictoriaberry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Sep 21, 2023

Ourisman Volkswagen of Laurel responded

We're genuinely sorry for your negative experience. We strive for excellence with every customer. Please feel free to email me with more details of what happened so I can address your concerns and improve our services. My Email address is JAlcorn@ourismancars.com. We value your feedback and aim for a very high level of customer service.

Sep 21, 2023

Vvictoriaberry responded

Never will I buy from you again.

May 16, 2023

Dealership Rating
Employee Rating

This guy is amazing, Words cannot express how wonderful he is. He understood every concern I had and helped get me into the vehicle I wanted. Highly recommended, its not all about the sale with him he care More

by Cmauro
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: James Jones

May 17, 2023

Ourisman Volkswagen of Laurel responded

Thank you so much for the great review. I am so glad we were able to help you. I look forward to helping you in the future. Thanks again.

January 07, 2023

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Employee Rating

I have bought a car from here, and i have had a very bad experience from every department in this dealership. Sales manager is RUDE and sales team does not know how to write my name and address without spel More

by Light Fury
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Michael Morris

Jan 30, 2023

Ourisman Volkswagen of Laurel responded

Thank you for taking the time to leave your feedback. Customer service is one of our top priorities, and we regret not providing a positive experience to you. We would value the opportunity to improve your next visit with us. Please reach out to our General Manager at rchen@ourismancars.com. He will be happy to address the concerns you had with your appointment and the members of the Ourisman team you worked with. Thank you for helping us improve.

February 28, 2021

Dealership Rating
Employee Rating

Had a great experience buying a car here - drove down from NJ for sales manager Bill who got me approved (not easy) and a great deal in hours. Started out looking for a used or a 2020 but Goldie and Bill More

by Jean
Recommend Dealer
Yes
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