Bill (Goldie) Goldsmith

This dealership’s service is terrible. I was told that the manager in the service department would call me to speak with me about the squeaky breaks in the Atlas SEL 2025. It has been se I was told that the manager in the service department would call me to speak with me about the squeaky breaks in the Atlas SEL 2025. It has been several weeks and no one has called to address my concern about the breaks squeaking! The customer service from the managers is trash! They don’t care how the car works after you drive it away! I have video proof of the squeaky breaks and multiple ghost emergency service calls! But that does not matter to the dealership! I have brought this new vehicle to the service multiple times and all they could tell me is that the material used is very cheap. VW knows that the breaks squeak and nothing will be done! I will never purchase another VW! I will never recommend this brand to anyone! Toyota and Lexus are better options! More

Report | Print

Not a fan. I have prepaid for service and took it in for oil change & tire rotation. When I got the receipt, it said my car didn’t need anything else. When I kn I have prepaid for service and took it in for oil change & tire rotation. When I got the receipt, it said my car didn’t need anything else. When I know it needs new tires and brakes very soon. I sent an email to the GM and he just forwarded it to the service mgr to contact me. Neither did. I don’t want to talk, I want my car to be properly looked at when I bring it in for service with a little friendly service. Guess that’s too much to ask for. More

Report | Print

Easy and quick to make a timely appointment. Friendly service writers who are easy to work with and took the time to look at our service history and only recommend needed services. Quick service Friendly service writers who are easy to work with and took the time to look at our service history and only recommend needed services. Quick service. Easy and quick pickup. Would recommend. More

Report | Print

Service was easy to schedule and completed in a timely fashion. Staff was friendly and competent. They answered all a uestions. fashion. Staff was friendly and competent. They answered all a uestions. More

Report | Print

After I bought my second VW there was leaking from sunroof, they kept telling me there isn’t loaner car since 2021 until two days ago I told them that I spent over 60,000 $ in their store. I’ve been t sunroof, they kept telling me there isn’t loaner car since 2021 until two days ago I told them that I spent over 60,000 $ in their store. I’ve been told by Mr Adrian that when they sell cars they says that loaner car will be available to buyers but the loaner car isn’t for everyone. If I got a chance I’ll sue them after talking to my lawyer. During these 2 years the leaking caused more damage to my car which will coast me 4000$ because they don’t give loaners cars to anyone.as I have been told. I set some days longer than 3 hours on the chair waiting. Never Ourisman never VW again. More

Report | Print

This is a good dealership to purchase a new car when you are looking for the best price. are looking for the best price. More

Report | Print

I really like going to this dealer because I’m always provided with professional and informative customer service provided with professional and informative customer service More

Report | Print

Dealership communications was much appreciated. Excellent customer service and support. Will be sure to return in the future if services are needed. Excellent customer service and support. Will be sure to return in the future if services are needed. More

Report | Print

Terrible dealer. Will never go there again. I will blast this dealer every chance I het Will never go there again. I will blast this dealer every chance I het More

Report | Print

This guy is amazing, Words cannot express how wonderful he is. He understood every concern I had and helped get me into the vehicle I wanted. Highly recommended, its not all about the sale with him he care he is. He understood every concern I had and helped get me into the vehicle I wanted. Highly recommended, its not all about the sale with him he cares about his customers. More

Report | Print