Bill Fletcher | Page 68

Poor Accountablility of Dealership Campbell Ford has no business selling vehicles; let alone servicing anyone’s vehicle. The ownership; leadership; and employees are incompetent at best Campbell Ford has no business selling vehicles; let alone servicing anyone’s vehicle. The ownership; leadership; and employees are incompetent at best and dishonest at worst. The owner will not deal with issues pertaining to his dealership; nor will the dealership manager; both avoid issues they full well are aware of and in the end will refuse to correctly address issues with your vehicle that were directly caused by incompetent staff. Since I'm limited to size of review I already typed up; I'll give a condensed version. New Ford F-150 Platinum ordered fully loaded to desired options. Dealership performed poor service on vehicle and damaged vehicle. Scratched paint extensively & dented box with onsite car wash and "color sanded" front fender to fix (damaged clear coat). Scuffed dash; forced to changed out with improper molding alignment and screwdriver marks in center console. Damaged 3 rims with air-gun while rotating tires; forced by corporate to repair (owner wanted to split cost of damaged done by his mechanics!). Dealership had truck 7 weeks at one point and didn't fix all issues with vehicle. Refused to fix panoramic roof shade (excuse never made grinding sound); however, did when I showed up to get truck. Tried to get fixed at another dealership; other dealership refused based on previous service records! Refused to take responsibility and work with me on trade; gave low price trade in and non-markdown on newer vehicle! Traded vehicle at another dealership (obviously another manufacturer); then Campbell tried to cheat me out of $400 (gave lower value for extended warranty upon cancellation) for extended warranty (Ford Corporate corrected). Poor leadership & accountability. This is the only review I've ever written & have called other companies corporate offices to praise others when provided service & care. Once paid and you sign on the line; ownership could care less; only care about the rating you give them upon purchase of vehicle with Corporate! A lack of business ethics like no other place I've ever dealt with! You should exercise all options with other dealerships; I would've gladly paid more to never dealt with this dealership and avoided the year and a half nightmare of this place. If you have any high end Ford; Lincoln or Saleen vehicle; don't let them touch it for anything!! Totally incompetent and neglectful in my experience! More

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Awesome Really happy with what I was put in. Erik did an awesome job walking me through everything and answering all my questions. Very good service. Really happy with what I was put in. Erik did an awesome job walking me through everything and answering all my questions. Very good service. More

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Evan and carl We were Evan's first sale! He did an awesome job! Both Evan and Carl were very helpful and down to earth. Enjoyed our visit to Campbell Ford and will We were Evan's first sale! He did an awesome job! Both Evan and Carl were very helpful and down to earth. Enjoyed our visit to Campbell Ford and will go back again! More

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Surprised with Honesty and Great Service I bought my last vehicle at Campbells and the service afterwards was less than unsatisfactory. Said I would never do business with them again. Years I bought my last vehicle at Campbells and the service afterwards was less than unsatisfactory. Said I would never do business with them again. Years later...I stopped just to test drive an escape, to make sure that is what I wanted, because I am a Ford Person. ANND, surprise I was greeted and treated with respect and honesty by Carl Gilbert. I like the way he does business. I shocked everyone when I Leased an Escape from Campbell Ford. I have confidence that Carl will take care of things. I can't believe the improvement from the other members and how they were friendly also. More

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excellent caring and sales service. Honest and helpful I can't say enough about my experience at Campbells. From setting up the appointment, being greeted by the salesman at the door. He never left my sid I can't say enough about my experience at Campbells. From setting up the appointment, being greeted by the salesman at the door. He never left my side, he met my price, put me in the car perfect for me, and worked to get my finance payments at the amount I could afford. I was there for three hours and he was so focused on making me happy, he was even late getting home to his son's 5th birthday party! Erik Blad and Cambell Ford, I will never go anywhere else! I will highly recommend them to all my friends!! More

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Great Place To Buy A New Car Campbell sets the benchmark for the rest of the dealerships in our area. They tend to go out of their way when working with you. Though never too pu Campbell sets the benchmark for the rest of the dealerships in our area. They tend to go out of their way when working with you. Though never too pushy. Easy to work with. More

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Awesome Service! I was looking for a vehicle and went to Campbell's to look at what they had. Carl did a great job getting to know what my likes were and fitting me wi I was looking for a vehicle and went to Campbell's to look at what they had. Carl did a great job getting to know what my likes were and fitting me with the best car for me. He spent a countless amount of time answering all my questions and seeing the sale all the way through. Thanks Carl for the awesome service! Everyone was great making this purchase a great success. Thanks Campbell's! More

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Family Reunion initially when I walked into the showroom I was greeted with a warm friendly smile and concern on my interests. No hassling or constant badgering of w initially when I walked into the showroom I was greeted with a warm friendly smile and concern on my interests. No hassling or constant badgering of when I'd like to purchase a vehicle. Took his time explaining my lease and buying options, stayed after hours to make sure I was satisfied with my possible purchase at the time. Will continue to purchase vehicles with Erik and Campbell Ford. More

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Dan Marshall was awesome! Came in looking for SUV. He lead me to the Ford Edge. I love it! Walked out buying it!! Everyone took great care of me. Came in looking for SUV. He lead me to the Ford Edge. I love it! Walked out buying it!! Everyone took great care of me. More

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Fantastic Experience Dan was great to work with. Very knowledgeable, efficient, and honest. He knew I didn't have a whole of time to pick out and purchase a new vehicle, Dan was great to work with. Very knowledgeable, efficient, and honest. He knew I didn't have a whole of time to pick out and purchase a new vehicle, and didn't waste any of my time. I told him what I was looking for and he had several options of what I wanted pulled around up front ready to look at and drive. This was a great experience and I would recommend Dan Marshall and the whole staff at Campbell Ford to anyone looking to purchase a new or used vehicle. More

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