Bill Briant

there should be an option for 0 stars. Nothing but deceptive and bad business practice. (this has been over the course of a year, and nothing has been resolved. I have only complained abou Nothing but deceptive and bad business practice. (this has been over the course of a year, and nothing has been resolved. I have only complained about the exact same safety/mechanical problems. I have not added any other complaints than what was immediately noticed the 1st day). I immediately encountered numerous problems leaving home with a used car from here. I contacted my salesman the next day who stated to bring it in asap(who is no longer there). I did. I verbally told them my complaints. They told me they found nothing wrong. I had no choice but to bring it back when they pulled a dent but left swirl marks all over my car. To which I again brought in a typed letter of my same complaints(2 times in total, with same complaints,7 visits total). They stated they addressed 2 repairs. Neither of which fixed any of the major safety concerns. I was also promised other repairs and told to call back to which the 1st manager was no longer with the company. I spent weeks and months trying to get a corporate number to call. All I got was the run around. Filed a BBB complaint to which the new mgr called and said he wanted to make it right with regards to my safety complaints, deceitful price advertising and a promised warranty that never happened. Brought this car in a total of 7 times and on the last time I brought it in to have repairs done, not only did the "repairs" not fix anything wrong, they actually damaged my car even more and all of a sudden I was ghosted yet again by the new mgr who blocked my calls and was not allowed to leave voice mails (after giving me his personal number, with some promises that never happened).. a promise to call me back with solutions after speaking with Mr Napleton.. I am writing this review with only true events that happened (or should I say "should have happened, but didn't").. I will be filing yet another BBB complaint, as well as to multiple other government and consumer protection agencies. One of the problems that I complained about to which they stated was "nothing wrong" actually went out while driving on the highway! It was a dangerous occurrence but luckily didn't cost me my life and another HONEST private mechanic directed me to a different chevy dealer and they fixed it under an established extended manufacturer warranty. Napleton/St charles could have done that, but chose not to, with the hopes that I would just go away..They have fired and replaced almost all the original staff, excluding the service mechanics who apparently don't know how to repair a car or are just a bunch of liars. It also seems that every time a mgr says they will help when I'm not satisfied, that they "mysteriously" no longer work for Napletion/St charles. I am sending my 2nd BBB complaint today with other agency complaints as well... Don't buy a used car here. Mr Napleton.wont help you with his faulty vehicles. It's been proven multiple times. He hides behind his false price advertising and deceptive business practice and is obviously only concerned about the bottom dollar and no concern for the welfare of his customers. And just to be completely fair and transparent, there are, I believe Paul Napleton owns this location,.yet try to get the correct name of which brother owns this location is impossible..Other Napleton"corporate" phone numbers will tell you they aren't responsible for St Charles, but have "no idea" who is. I would have hired an attorney asap if I weren't disabled and very ill.. I have lost weeks and months of my life trying to get this company to fix what I complained about and what was promised..They failed..Not enough room on here to talk about the service mgr's bad business practices. They have changed out most of their staff to "make things better"...well its been 16 months now and that hasn't happened! I'd say "Hey,Mr. Napleton, how about you give me a call to discuss how you want to fix this" but that probably wont happen either.. More

Report | Print

The service department here (Ted) is quite possibly the WORST service department I've ever been to and horrible customer service. After 1 bad experience with them, we thought we would try again and it was WORST service department I've ever been to and horrible customer service. After 1 bad experience with them, we thought we would try again and it was even worse. My husband shows up for a simple oil change, filter change and brake check and was told once he arrived that it may take 2 hours so he might want to go home or reschedule. What?! Wouldn't it be nice to know this before he arrived!? Since he was too far from home, he decided to wait. While he still sat there and waited, he was told the employees were on lunch break and would be back soon. He was the only person & car in there! He was also told that if he wanted a car wash it would be another 30mins. After literally 3.5hrs of waiting, his car was done. How is this acceptable?!?! We are a Chevy family, but will never go back here for vehicles or service! More

Report | Print

What an outstanding dealership in St Charles! Buying a vehicle or servicing, this is the place to go! Thanks Napleton Chevy! Buying a vehicle or servicing, this is the place to go! Thanks Napleton Chevy! More

Report | Print

The whole experience was great; from making the online appointment through picking up my vehicle. appointment through picking up my vehicle. More

by robin37 Verified Customer Verified Customer

Report | Print

Better then the previous owner of dealership . service was fairly quick . waiting area was comfortable . service was fairly quick . waiting area was comfortable . More

by T.CAMPBELL296 Verified Customer Verified Customer

Report | Print

Brought in the vehicle for warranty service. That was performed satisfactorily. They missed putting on a new rear wiper blade that I asked for, otherwise no problems. That was performed satisfactorily. They missed putting on a new rear wiper blade that I asked for, otherwise no problems. More

by JAMES_HOLDEN Verified Customer Verified Customer

Report | Print

The whole team there is great. Everyone is polite and attentive and they always have enough staff to get you taken care of quickly. Bill is my guy there and he is great. He is s Everyone is polite and attentive and they always have enough staff to get you taken care of quickly. Bill is my guy there and he is great. He is straightforward and honest about things and he isn’t pushy about getting a bunch of work done to your car. They are my go to spot. More

by Jason.e Verified Customer Verified Customer

Report | Print

The visit was ok. Unfortunately I went in for a simple oil change and tire rotation with a coupon for a cost of $80… I ended up with other work for a charge of $650..Bi Unfortunately I went in for a simple oil change and tire rotation with a coupon for a cost of $80… I ended up with other work for a charge of $650..Big difference when you think you’re only going to spend $80 and end up spending $650..IJS😎 More

by glsirrah23 Verified Customer Verified Customer

Report | Print

They got me into the shop quickly, completed the work quickly, and even got me a ride to my health club. quickly, and even got me a ride to my health club. More

by Jnickelson61 Verified Customer Verified Customer

Report | Print

I like this dealership because the people are intelligent and friendly. These people always get me in and out quickly and friendly. These people always get me in and out quickly More

by EDPAPENHAUSE Verified Customer Verified Customer

Report | Print