Bill Bickerstaff | Page 19

Edit: Providing an update to my last review. I had given a one star rating being a frustrated customer in the moment of my car situation (my apologies). From a customer point of view when you just purchase a one star rating being a frustrated customer in the moment of my car situation (my apologies). From a customer point of view when you just purchase a car and within a couple of weeks after it has a major problem it's very easy to wonder if you had been given a bad car. Especially in a world where trusting car dealerships is quite frankly....hard (especially more now than ever in covid times). I was in complete shock to learn of a trans problem on my new vehicle as it was so unexpected...so soon. You can only imagine all the things going through my head after finding that out. However, Steve Parr the VP at Brown Daub reached out to me immediately in regards to my situation. He assured me they would never sell a vehicle if it had a problem and that they service and test the vehicles and do whatever work is necessary (if any) prior to selling them. They are legit. Thankfully he managed to work a miracle and get everything rectified for me and my car with his team which has provided me with a sense of relief. A very big thank you and appreciation to Steve and his team at Brown Daub for getting everything figured out and finding solutions to the problem. I will now have a new trans put in and a loaner car until I am reunited back with my baby. I truly miss my car (because it is a good one...hence why I purchased it) and unfortunately sometimes these types of things just happen unexpectedly but I'm happy to now at least know everything is under control and that Steve and the team at Brown Daub is doing what they can to get my car fixed asap. I would recommend Brown Daub because they do try their best to work with you any way they can. That is what I liked about them during the process of purchasing my car from the get go. It was (in my experience) what set them apart from other dealerships for me. My car's scary hiccup with the trans may have had me questioning Brown Daub for a moment, but Steve and his team proved again why I chose them to buy my car from to begin with. Thanks again guys! More

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While this is a relatively small dealership compared to the ones in my area, I was pleasantly surprised by the ability of the staff to answer all of our questions. They were professional and courteous and the ones in my area, I was pleasantly surprised by the ability of the staff to answer all of our questions. They were professional and courteous and got the job done. More

by Joseph harris Verified Customer Verified Customer

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I got my recall done and right away appointment ! And fast pick up ! Everyone's very nice and friendly and helpful ! And I like going there because they do a full check on the vehicle! Thank you so much fast pick up ! Everyone's very nice and friendly and helpful ! And I like going there because they do a full check on the vehicle! Thank you so much and have a great day !!! More

by Carebear Verified Customer Verified Customer

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I love this dealership, they've been nothing but the best when it comes to sales and service, from the janitor to the vice president everyone is friendly and more than accomodating when it comes to sales and service, from the janitor to the vice president everyone is friendly and more than accomodating More

by betharancibia30 Verified Customer Verified Customer

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Bill worked with me andy son-in-law. He was welcoming and very knowledgeable about the company. He did everything he could to make the deal go through. He also encouraged me to write down any questions that very knowledgeable about the company. He did everything he could to make the deal go through. He also encouraged me to write down any questions that will come up as I drive the car and to come back for a tutorial. I will definitely recommend this dealership to my friends. More

by CHRISPETERS517 Verified Customer Verified Customer

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Very helpful and friendly staff, a good experience for anyone looking for a Kia. anyone looking for a Kia. More

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I've been coming to Brown Daub Kia for years for my cars. The attention and service is incredible. They go out of their way to make sure you get the car you're looking for. The attention and service is incredible. They go out of their way to make sure you get the car you're looking for. More

by fachey3020.fa Verified Customer Verified Customer

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Bill was excellent to work with. No push or feeling or pressure. Only kia in the area that was not going over Msrp. Thank you for a great experience and smooth transition with our new car. pressure. Only kia in the area that was not going over Msrp. Thank you for a great experience and smooth transition with our new car. More

by Laura E Verified Customer Verified Customer

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I was very positively impressed with Brown Daub. Good selection of cars, straight forward pricing, and helpful staff. Mr. Bickerstaff in particular was incredibly knowledgeable, professional and helpful selection of cars, straight forward pricing, and helpful staff. Mr. Bickerstaff in particular was incredibly knowledgeable, professional and helpful. As we weren't able to find the car we were looking for in NJ, Bill and Brown Daub were able to come thru with maximum flexibility and efficiency (even with a spontaneous visit). Even after the purchase, Bill and others at Brown Daub were very helpful with navigating the licensing issues of an out of state purchase, and going that extra step or two to make all of the car purchasing processes productive and easy. Big thanks to Mr. Bickerstaff and all the staff at Brown Daub!! More

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The staff was very friendly and inviting here. I will recommend them to anyone looking to buy a Kia in the near future, and send them directly to Bill. recommend them to anyone looking to buy a Kia in the near future, and send them directly to Bill. More

by ALEXIAGENE16 Verified Customer Verified Customer

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