Beth Smith

Andree Coffee is a fabulous Individual. He knows his business well. I had a great experience. He knows his business well. I had a great experience. More

Report | Print

Had appointment for oil change was fast and efficient. Great service every time I go there. Great service every time I go there. More

Report | Print

Very friendly people and fast service. They make your wait very comfortable. They do a great job. They make your wait very comfortable. They do a great job. More

by darlenemillard Verified Customer Verified Customer

Report | Print

They were ready when I arrived, performed the required service promptly, and returned my vehicle cleaner than when I brought it in. service promptly, and returned my vehicle cleaner than when I brought it in. More

by Peter A Verified Customer Verified Customer

Report | Print

I've had my vw's serviced at the Import Center for years. I now live nearly an hour and a half away but always come back to Muskegon because they do an exceptional job. I now live nearly an hour and a half away but always come back to Muskegon because they do an exceptional job. More

by wcoots Verified Customer Verified Customer

Report | Print

The receiving process was quick and professional. The service was performed as promised and communication was excellent. The service was performed as promised and communication was excellent. More

by manz1jeff Verified Customer Verified Customer

Report | Print

Never have a bad experience here! Oil change and tire rotation, and it all went very well. They were up-front about what was to take place, and how much it would be. It took a lot les Oil change and tire rotation, and it all went very well. They were up-front about what was to take place, and how much it would be. It took a lot less time than they said it would, as well. I got there early, and they got right to my car, getting me out almost before my appointment time. :) More

by SuperMom729 Verified Customer Verified Customer

Report | Print

I arrived 10 minutes early for my appointment. My car then sat for 55 minutes before the mechanic came to get it. Another hour went by before I received an email asking if I wanted additional wo My car then sat for 55 minutes before the mechanic came to get it. Another hour went by before I received an email asking if I wanted additional work done. I declined and expected my car to come out shortly. Nope, didn't happen that way. After 20 minutes of waiting I decided to go to the Nissan desk in the garage to see what the hold up was. The service person at the desk then asked me if I wanted any of the additional work done. No I just want my car so I can go home. Waited another 20 minutes before my car finally showed up. It seems there is too much attention to upselling and not enough attention paid to communication. The recall that I had serviced shouldn't have taken more that 30 to 40 minutes to do. More

by DSDLLS Verified Customer Verified Customer

Report | Print

Great customer care enjoyed being there went out of there way to make sure my need were met and great communication on my vehicle needs way to make sure my need were met and great communication on my vehicle needs More

by daves0104 Verified Customer Verified Customer

Report | Print

The dealership, sales and service department personnel are friendly, keep you informed and service is performed in a timely manner. Clean dealership waiting area and enjoy working with the personnel. are friendly, keep you informed and service is performed in a timely manner. Clean dealership waiting area and enjoy working with the personnel. More

by pvandenbrand Verified Customer Verified Customer

Report | Print