Besim Sulejmani

I traded in my vehicle and purchased a new 2026 Sorento Hybrid at a price I felt was fair for all parties. Unfortunately, the salesperson, Jhony Pulido, was only interested in closing the deal and repeated Hybrid at a price I felt was fair for all parties. Unfortunately, the salesperson, Jhony Pulido, was only interested in closing the deal and repeatedly made me feel like an inconvenience. In hindsight, I should have walked out and taken my business elsewhere. Jhony gave me only one key and told me to come back another day for the second. He provided no explanation of the vehicle’s features, instead telling me to read the manual or return the following week because Saturdays are busy with new sales and he “didn’t have time.” He then disappeared, leaving me to figure out basic features on my own before driving off the lot. I had to make two separate trips just to receive the second key, which should have been provided at delivery. The finance representative, Besim, offered me an extended warranty at an inflated price. When I declined, he lowered the price and told me to contact him later if I was interested. When I called back to purchase the warranty, the price had increased by $800. This was deceptive and unprofessional. The only after sales communication I have had is an email asking me for referrals. I would never buy a car from this dealership again or recommend it to anyone. Jhony made me feel like he was doing me a favor by selling me a car and when taking delivery of the vehicle, it seemed like I was an inconvenience. I would rather pay a little more elsewhere and receive proper customer service—where my business is valued instead of dismissed. More

Report | Print

Everything was great, accompanied by excellent support, very friendly, everything was perfect. Everything was great, accompanied by excellent support, very friendly, everything was perfect. very friendly, everything was perfect. Everything was great, accompanied by excellent support, very friendly, everything was perfect. More

by JULIO.GUADALUPE Verified Customer Verified Customer

Report | Print

Alejandro guided us through the Carnival’s features and functions. Served a great level of professionalism and communication. From the beginning he was transparent and well informed. Definitely recommend w functions. Served a great level of professionalism and communication. From the beginning he was transparent and well informed. Definitely recommend working with him. More

Report | Print

The process was simple and efficient. They did not play any games when it came to the pricing. There were no hidden or unexpected fees. I never felt pressured to buy. They were very helpf They did not play any games when it came to the pricing. There were no hidden or unexpected fees. I never felt pressured to buy. They were very helpful all around. More

by Joe Verified Customer Verified Customer

Report | Print

This dealership was time aware and focused yet professional, detail oriented and honest. The salesmen were extremely helpful in my unique situation and I am grateful for their humanity. professional, detail oriented and honest. The salesmen were extremely helpful in my unique situation and I am grateful for their humanity. More

by jacobsonsarajo Verified Customer Verified Customer

Report | Print

Our salesman was awesome. Devarj was very helpful, answered all our questions. We ere very happy with him . The Schaumburg Kia is awesome dealership Devarj was very helpful, answered all our questions. We ere very happy with him . The Schaumburg Kia is awesome dealership More

Report | Print

Great customer service, everyone was super helpful and quick. Didn’t waste anyone’s time and we were able to reach a good deal. Val was an amazing help. quick. Didn’t waste anyone’s time and we were able to reach a good deal. Val was an amazing help. More

Report | Print

Zach was such a pleasure to work with! This was by far one of the best car-buying experiences I’ve ever had. He was attentive to what I was looking for in a vehicle and, most importantly, This was by far one of the best car-buying experiences I’ve ever had. He was attentive to what I was looking for in a vehicle and, most importantly, completely transparent throughout the process. Zach took the time to ensure I fully understood both my trade-in value and the purchase price, which gave me total confidence in my decision. I truly appreciate his professionalism and honesty—I highly recommend working with him! More

Report | Print

Eli is personable, knowledgeable and very helpful. A pleasure to work with. Great follow through on the questions we had. A pleasure to work with. Great follow through on the questions we had. More

Report | Print

Mark is great. This is the second vehicle I have purchased through him and this dealership. Love my new EV9 This is the second vehicle I have purchased through him and this dealership. Love my new EV9 More

Report | Print