Besa Grajqevci

Well the day started off with my wife dropping off her car for service about an hour later, I get a call from this joker Priamo Perez whom was the service advisor that was assigned to my car . Perez state car for service about an hour later, I get a call from this joker Priamo Perez whom was the service advisor that was assigned to my car . Perez stated that they couldn’t perform some update on my vehicle do to Ecu modification now mind you the computer on 2022 Toyota Supra has a locked Ecu . Perez and I had some discussions and came to a disagreement over the phone, I asked Perez to remove the Ecu out of my car and have it tested to determine whether or not the Ecu was in fact “modified.” He refused to do so, but proceeded to flag my car causing me to loose warranty. So at approximately 3pm I arrived to the service to pickup my car, Perez started the conversation again about my car, things got heated between he and I almost getting into a fight in the office. At this point no employee nor the office manager intervened to remove him from the situation finally the manager took me into her office. Perez was very disrespectful and Toyota staff including the manager. I would never ever purchase another Toyota brand again Island Auto are trash . I can’t wait to get rid of my Toyota, Perez is a narcissist and is very arrogant and problematic joker piece of xxxx . More

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Had a problem with TOYOTA HQ in regards to reimbursement for repairs that was done to my car prior to official recall. I felt like grinding a brick wall dealing with those people until I contacted Besa. Sho for repairs that was done to my car prior to official recall. I felt like grinding a brick wall dealing with those people until I contacted Besa. Shortly after, James got back to me offering assistance. Within a few weeks the issue was resolved and I got what they owed me. Cudos James and Besa! The best service reps I've ever dealt with, period! More

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Priamo is absolutely kind, friendly, welcoming, and very professional. He always puts me at ease whenever I have a concern or question about my car. I always leave the service center feeling confident and r professional. He always puts me at ease whenever I have a concern or question about my car. I always leave the service center feeling confident and reassured about my car care. More

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Besa is an Exceptional asset to this Service center What a Great pleasure to deal with and such a nice personality with a big heart trying to do everything to please the customer, Besa is running it like sh a Great pleasure to deal with and such a nice personality with a big heart trying to do everything to please the customer, Besa is running it like she'd be the owner, If any company would like to learn how to have exceptional Customer Service they should all come to learn from Besa More

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Courteous, gregarious and industrious are just some of the words to describe Besa’s professional approach. Appreciated her knowledgeable explanation and kind countenance. An employee that adds value to he the words to describe Besa’s professional approach. Appreciated her knowledgeable explanation and kind countenance. An employee that adds value to her customers and constituents is indispensable— and that’s Besa! More

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BESA AND ZACH WERE VERY HELPFUL WHEN I BROUGHT MY 2 YEAR OLD SUBARU FORESTER TOURING IN FOR QUESTIONS ABOUT THE STARLINK SYSTEM. I FIND YOUR SERVICE STAFF VERY KNOWLEDGEABLE AND PROFESSIONAL. OLD SUBARU FORESTER TOURING IN FOR QUESTIONS ABOUT THE STARLINK SYSTEM. I FIND YOUR SERVICE STAFF VERY KNOWLEDGEABLE AND PROFESSIONAL. More

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Besa was an amazing Service Advisor. She was very informative and it is evident that her priority was customer service. She listened to my concerns about time and even confirmed my car would be read informative and it is evident that her priority was customer service. She listened to my concerns about time and even confirmed my car would be ready so I decided to get my oil changed at the dealership as well. The staff has always been amazing but Besa is a ROCKSTAR and took it to another level!!! Thank you!!!!! More

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I really appreciate how the service advisor Priamo listens to my concerns and recommends what’s necessary. I trust the advisor and mechanics working on my car has my best interest. listens to my concerns and recommends what’s necessary. I trust the advisor and mechanics working on my car has my best interest. More

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I’ve been going to Island Toyota for years. I cannot say enough nice things about Priamo Perez. Any time I’ve had to go to get my car serviced he always speaks to me like a person not a “salesman “. Always enough nice things about Priamo Perez. Any time I’ve had to go to get my car serviced he always speaks to me like a person not a “salesman “. Always professional, honest and gets right back to me any time I’ve reached out. He really goes above and beyond each and every time I am there. It’s the honest, personable experience I always have when dealing with him and I couldn’t recommend him more! More

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Besa was extremely helpful, knowledgeable and kind. She immediately addressed any concern I had regarding my vehicle and made the maintenance process quick and easy. immediately addressed any concern I had regarding my vehicle and made the maintenance process quick and easy. More

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