Bert Dutcher | Page 2

Horrible experience and no type of communication between the advisor and customer. Stereotyped me cause I’m not up to their standards I came in for service not to be looked at someway differently. A white m the advisor and customer. Stereotyped me cause I’m not up to their standards I came in for service not to be looked at someway differently. A white man wad greeted respectfully and they also shook his hand with me I arrived and no one attended me. The advisor continued to make excuses I had an appointment for 9:20 and my truck wasn’t even looked at till 4pm at that time the advisor Jim Howard tried to makes excuses as for why my truck wasn’t still seen said he’d call me the next day around noon didn’t even communicate anything about keep my truck beside saying we might have to never called to say hey we couldn’t get to the truck today and will get to it tomorrow nothing. Next day comes still no call about anything 12 noon comes I’m calling still no answer it’s 2:30 now I live 40 minutes away I literally had to drive up there to get a answer and till had no answer my truck wasn’t even seen ? I said what do you’s do he said nothing words are exchanged I said give me back my keys then didn’t try to resolve the situation or accommodate me in a way shape or form didn’t make anything better just made it worse. Horrible customer service More

by Ornelascj19 Verified Customer Verified Customer

Report | Print

They are wonderful! The sales process was great from start to finish! I would like to thank everyone! Joe & Munir helped me setup everything and made the new car process The sales process was great from start to finish! I would like to thank everyone! Joe & Munir helped me setup everything and made the new car process easy to figure out! More

Report | Print

Very pleasant. Patient willing to work with me. He made my daughter feel comfortable. This car was for my daughter I will be back when I buy a car for myself Patient willing to work with me. He made my daughter feel comfortable. This car was for my daughter I will be back when I buy a car for myself More

by SOLANOWECHO Verified Customer Verified Customer

Report | Print

Very caring and consistent customer service. Mr Daniel Y Choi is a very talented, hardworking and professional salesperson. Mr Daniel Y Choi is a very talented, hardworking and professional salesperson. More

by gauri Verified Customer Verified Customer

Report | Print

Everyone was great! Robert Kostro was a huge help and I ended up leaving with my new car! Robert Kostro was a huge help and I ended up leaving with my new car! More

by mishelmisner Verified Customer Verified Customer

Report | Print

Purchased a 2023 Buick at Rizza dealership today Marcin excellent salesman very thorough highly recommend. excellent salesman very thorough highly recommend. More

Report | Print

I was looking online for a new car and found my car at Rizza Cadillac! I called and spoke to Patricia about the car I was interested in and requested some additional pictures. Next thing I know, I receiv Rizza Cadillac! I called and spoke to Patricia about the car I was interested in and requested some additional pictures. Next thing I know, I receive several pictures, and videos of the exterior, interior, and undercarriage and could listen to how the car ran from Marcin. It took me a minute to decide whether to purchase the car, and Marcin was respectful of this time continuing to follow up if I had more questions or needed anything else. I decided to buy and made arrangements to travel to the area. Marcin was kind enough to accommodate my travels and brought me to the dealership to buy my car. The entire staff was very welcoming from Marcin to the sales manager to the finance manager. It was the best experience I’ve had purchasing a car and recommend anyone to their dealership! Thank you Marcin for your kindness and professionalism, and making this out of town lady a new car owner! More

by andrearice Verified Customer Verified Customer

Report | Print

Great professional service everyone was so helpful. I will definitely recommend this dealership to all my family and friends. I will definitely recommend this dealership to all my family and friends. More

by VINCENZASPILOTRO Verified Customer Verified Customer

Report | Print

I've been buying cars from Larry Papp for over 10 years, always great to deal with and a smooth transaction as always. it was a pleasure doing business with you once again, Thank you!! always great to deal with and a smooth transaction as always. it was a pleasure doing business with you once again, Thank you!! More

Report | Print

I had a great experience purchasing and servicing my new CT-5 V at Rizza Cadillac. The sales, finance, and service staff were all very professional. CT-5 V at Rizza Cadillac. The sales, finance, and service staff were all very professional. More

by Hammad8583 Verified Customer Verified Customer

Report | Print