Bernie Santana

Went in for a simple oil change, check tire pressure and tire rotation in preparation for an upcoming road trip. Tires were not rotated but I was still charged for rotation. When I got home, I looked at the tire rotation in preparation for an upcoming road trip. Tires were not rotated but I was still charged for rotation. When I got home, I looked at the bill and found the bogus charge. When I called and asked for reimbursement, I had to fill out a form and send copies of my driver license and credit card before I could get my money back. Also, no air was put in tires as requested. When I asked why, I was told the correct pressure would appear once I left the dealership and drove my car. I insisted on the correct tire pressure before I left the dealership, and I had to personally assist in putting air in my tires. All this and they still charged me over $100 for just the oil change!! More

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DO NOT SHOP HERE! !!! You will regret it!! They sent me with a breaking car! if I could give 5 stars to Judy and the girl who does the payoffs on cars I would. Other th !!! You will regret it!! They sent me with a breaking car! if I could give 5 stars to Judy and the girl who does the payoffs on cars I would. Other than that about as unprofessional as you can get. And for being smack in the middle of palm beach?! My scenario on TRADING my perfectly drivable no issues 2016 Silverado due to the economy and gas prices, key for key for a 2013 Jaguar that appeared to be in immaculate shape. Don’t judge a book by its cover is the best analogy I can use in this instance. I learned a valuable lesson this time around in buying or trading a vehicle. I could only test drive the car for about 3 blocks because there was no gas, and the salesman didn’t know how much was in it. So it was short but good enough to know the car drove well enough that I’d like it if the price was right. I ended up closing the deal before the car was ever fully inspected (I didn’t know until I already signed on the line.) There in lies my mistake. MAKE SURE ITS INSPECTED BEFORE YOU CLOSE THE DEAL!!! I had to wait three days for the car to hit Used car inspection, only to get a call saying they needed parts for the car. All ok, their doing their job (I thought). 3 and a half weeks later, yes almost a month, I called to follow up, and no one could find me in the system. That’s where Miss Judy at at least helped find me in the dealers computer system. 4 days from then, I get a call that the car is finished. Now, I was told that the car would get a 160 point inspection… I head down, to find the car half a** detailed, no gas, and buttons so sticky and greasy looked like a soda spilled all over it. Who, inspected this and allowed it pass inspection?!?! Someone who had already closed the deal. I have had the car for THREE DAYS!! And the headliner of the car isnt starting to sag. It’s sagging, bad. THREE DAYS!!! Now I know I bought (traded) for a USED car, but I for sure was under the impression it was of the same value as my truck. Wrong. To think I had to haggle to get an even trade now, boggles my mind. They wanted my truck plus 10,000 dollars to begin with, then we slowly made our way to terms of an even swap. I was told I’d get new brakes and rotors If needed. These looks pretty needed to me… I should have known then, it was too good to be true. They stole my truck and sent me away with a nice car that’s falling apart. Told them I would see them again for servicing, but after dealing with them for over a month, I’m going to take the LOSS, while they enjoy my GAIN. And pay to get new headliner, if that is, I can get someone to do the work, since of course everyone I call “doesn’t work on jaguars..” Let the nightmare begin! I will most likely be in another car from a reputable dealer in a month. Literally learned why people hate dealing with car dealerships. More

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I leased my 4th Acura from this dealership along with a service contract for $2,200. I have moved 4 hours away and can't use the service. Krystal Reed told me I would receive a refund. This was over 3 mon service contract for $2,200. I have moved 4 hours away and can't use the service. Krystal Reed told me I would receive a refund. This was over 3 months ago. Even Acura corporate couldn't help me. I contacted general manager, Steve Ignowski, with no results. Make sure if you ever purchase a service contract it is with Acura itself and not the dealership. More

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Great place to buy a car! Their extended warranties sold through the finance department are the best!, saved me Thousands for a repair! Definitely recommend! through the finance department are the best!, saved me Thousands for a repair! Definitely recommend! More

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Excellent salesperson, Burly. Had just I wanted the way I wanted it and when I wanted. Sales and F&I all very low key. No hard sell. Great customer service including an oil change on the dealership. Will def wanted it and when I wanted. Sales and F&I all very low key. No hard sell. Great customer service including an oil change on the dealership. Will definitely buy again. Highest recommdation. More

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Best deal in town! I purchased my Acura MDX from Mark, he has been with the Acura company for so long now. I've trusted Mark since my first Acura 14 years ago. ALWAYS has offered the best deal in south Flori has been with the Acura company for so long now. I've trusted Mark since my first Acura 14 years ago. ALWAYS has offered the best deal in south Florida. More

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Chris lynch was so helpful. He got me the perfect price and was very knowledgeable. I could not be more satisfied with my experience at palm beach acura and was very knowledgeable. I could not be more satisfied with my experience at palm beach acura More

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I’ve been coming to Acura in palm beach for years now for my services in my vehicle and my husband we must say we’re glad Dave is back he is great and always looks out for his clients . my services in my vehicle and my husband we must say we’re glad Dave is back he is great and always looks out for his clients . More

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Went to Palm Beach Acura for service and the service advisor Garrett was great. I will definitely be coming back from my next service to meet with him. advisor Garrett was great. I will definitely be coming back from my next service to meet with him. More

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Very pleased with the service offered here , Garrett always does an amazing job go visit him for your services on your Acura vehicle. Satisfied customer always does an amazing job go visit him for your services on your Acura vehicle. Satisfied customer More

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