Bernie Helme

Lester Glenn Chrysler Dodge Jeep RAM FIAT responded

Hi ilovemiles1, Thank you for taking the time to share your experience. We are sorry for the inconvenience and frustration you’ve encountered during this process. We understand that this situation is very stressful, especially with your health and your growing family in mind. It seems there was a misunderstanding with the notification about your vehicle being ready. We apologize for the confusion. We are currently waiting for insurance approval for the necessary repairs, and we want to ensure that the process is handled efficiently. Regarding your comments on a loaner vehicle; loaner vehicles are provided for a daily fee. We recommend that you speak with your insurance company to ensure they will cover the cost associated with a rental vehicle. Thank you again, The Lester Glenn Chrysler Dodge Jeep RAM FIAT Team

Lester Glenn Chrysler Dodge Jeep RAM FIAT responded

Hi linleif, Thank you for your wonderful review! We're thrilled to hear that Steve has provided you with great service and guidance! Building strong relationships with our customers is important to us, and we're glad Steve has been able to earn your trust and loyalty. We truly appreciate your kind words about our team and dealership. If you have any more feedback to share or if there's anything else we can assist you with, please feel free to reach out. We're here to help! Happy Driving, The Lester Glenn Chrysler Dodge Jeep RAM FIAT Team

Lester Glenn Chrysler Dodge Jeep RAM FIAT responded

Hi Aguker, We appreciate your feedback and sincerely apologize for the challenges you faced while attempting to schedule a service appointment! It is disheartening to hear about the frustration caused by not receiving a callback promptly, and we want to assure you that we take this matter seriously! To address your experience, we are thoroughly investigating the situation with our scheduling center to prevent a recurrence. We understand the importance of timely communication and never want our customers to feel ignored! Regarding service appointment availability, we acknowledge that our schedule fills up quickly. To ensure your preferred time, we recommend scheduling maintenance appointments a few weeks in advance. However, we understand that unforeseen circumstances may open up slots during the week. Our team is more than willing to reach out to you if a spot becomes available due to a rescheduled appointment! For your convenience, we also offer online scheduling through our website at lesterglennchryslerdodgejeep.com. This allows you to schedule appointments at your convenience. Once again, we apologize for any inconvenience caused by the delay in communication and the perceived lack of appointment availability. Your feedback is invaluable to us, and we genuinely appreciate your patience. Thank you for bringing this to our attention, and we look forward to the opportunity to serve you more effectively in the future. Thank you again, The Lester Glenn Chrysler Dodge Jeep RAM FIAT Team

Lester Glenn Chrysler Dodge Jeep RAM FIAT responded

Hello FXSTCDM, Thank you for sharing your experience! It's great to hear that you that the team was courteous and concerned about your needs. Taking care of your issues is our priority! If you ever have more feedback or need assistance in the future, don't hesitate to reach out. Happy Driving, The Lester Glenn Chrysler Dodge Jeep RAM FIAT Team

Lester Glenn Chrysler Dodge Jeep RAM FIAT responded

Hi kmason413, Thank you for sharing your feedback with us! We're thrilled to hear that you had a great experience and thank you for always choosing Lester Glenn! We're delighted to hear that you love your Jeep! If there's anything more you'd like to share or if you need assistance in the future, please don't hesitate to reach out. We're here to ensure your experiences with us are consistently excellent and look forward to seeing you again. Thanks, The Lester Glenn Chrysler Dodge Jeep RAM FIAT Team

Lester Glenn Chrysler Dodge Jeep RAM FIAT responded

Hi missbunny84, Thanks a bunch for sharing your feedback with us! We're glad to hear that the wait wasn't too long during your visit. It's fantastic that you feel your vehicle was thoroughly looked at, ensuring a comprehensive and satisfying service. If there's anything more you'd like to share or if you need assistance in the future, please don't hesitate to reach out. We're here to ensure your experiences with us are always excellent. Thanks again, The Lester Glenn Chrysler Dodge Jeep RAM FIAT Team

Lester Glenn Chrysler Dodge Jeep RAM FIAT responded

Hi LORIJIRITANO, we apologize for the level of service you received during your last experience with our team. We certainly understand your frustration and have communicated your concerns with our management team. This is not the level of service we strive to provide our customers and sincerely apologize. Thank you for bringing this matter to our attention. We appreciate your feedback. We are always looking for ways to improve our processes and will use your feedback to ensure what you experienced does not happen again in the future. Thank you.