Bernardo Gutierrez
Bernardo Gutierrez at Acura of Salem
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Bernardo Gutierrez

Certified Sales & Leasing Consultant

Acura of Salem

2475 Commercial St SE
Salem, OR 97302

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4.9
51 Reviews

Languages Spoken

English English

Spanish Spanish

4.9

51 Reviews

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51 Reviews of Bernardo Gutierrez

January 16, 2025

Dealership Rating
Employee Rating

I purchased my vehicle from Acura of Salem, OR and had a great experience there! More

by SKOKAN
Recommend Dealer
Yes

Other Employees Tagged: Abel Cardona, Brent Baker

December 20, 2024

Dealership Rating
Employee Rating

Excellent leasing experience! Bernardo was great: knowledgeable, patient, and professional. I’ll be back, will recommend to friends. More

by ADAMANT3745
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Mike Harder

Jan 02, 2025

Acura of Salem responded

Thank you for choosing Acura of Salem and for leaving this great review!

December 14, 2024

Dealership Rating
Employee Rating

We got screwed by another dealership. They helped us get into a good car, and we have plans to get the other car fixed by them for a more than fair price. They took our horrible situation More

by RIDER322
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jan 02, 2025

Acura of Salem responded

Thank you so much for your kind words and for choosing Acura of Salem. We're deeply grateful that we were able to assist you during a challenging situation.

November 29, 2024

Dealership Rating
Employee Rating

Bernardo was excellent in providing the information I requested. He was professional, personable, and knowledgeable. More

by NAHEAPES
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Jan 02, 2025

Acura of Salem responded

Thank you for choosing Acura of Salem!

October 25, 2024

Dealership Rating
Employee Rating

Truly outstanding service. We only take our vehicle to the Dealership we purchased our vehicle from. You cannot get a better deal, better service, or a better sales experience More

by fergusonautobrokers
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 22, 2024

Acura of Salem responded

Thank you for choosing Acura of Salem!

October 10, 2024

Dealership Rating
Employee Rating

The work done on our car was done on time and done exactly what we expected. We were provided an excellent loaner car and our experience with Kevin when we picked the car up was outstanding. We wi More

by PCODY53
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Nov 22, 2024

Acura of Salem responded

Thank you for choosing Acura of Salem!

October 01, 2024

Dealership Rating
Employee Rating

Great buying experience. The Sales Associate listened to my needs and no time was wasted. Straight to the point, Fast and Easy. I will be back in 3 years for another one fr More

by PERFECTOMS
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Darren S, Abel Cardona, Brent Baker, Jeff White , Cyndy Patterson

Oct 01, 2024

Acura of Salem responded

Thank you for the 3 years! Here's to another 3! Thank you for choosing Acura of Salem!

September 28, 2024

Dealership Rating
Employee Rating

Very helpful and informative. Always ready to answer questions. Made whole process easy and smooth. More

by saskby01
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jeff White

Oct 01, 2024

Acura of Salem responded

Thank you for choosing Acura of Salem!

September 26, 2024

Dealership Rating
Employee Rating

Bernardo is very helpful and easy to work with. And the dealer also made it a smooth transaction. More

by vnv
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Oct 01, 2024

Acura of Salem responded

Thank you for choosing Acura of Salem!

September 20, 2024

Dealership Rating
Employee Rating

Through email and providing all contact information, I scheduled to drive over 2 hours one way to buy a car that was advertised. Upon arrival the car was no where to be found. Salesman was gracious, man More

by Kmm
Sales Price Transparency
Purchase Time
Recommend Dealer
No

Other Employees Tagged: Manager came across as uncaring and a smooth talker.

Oct 01, 2024

Acura of Salem responded

Driving over two hours with the expectation of purchasing a vehicle, only to find out it wasn't available, is unacceptable, and we take full responsibility for the miscommunication. While we're glad to hear that the salesman was gracious, we are deeply sorry that our management team did not make the situation right when you arrived. We understand the time and resources you invested in coming to see us, and we should have done everything possible to ensure your visit was positive. Please reach out to us at your convenience, and we'd be happy to explore how we can better assist you. Our goal is to rebuild your trust, and we’d love the opportunity to show you the level of service you deserve.

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