Bernard Bryant

Service was fine, The inside of the vehicle was not clean. I ask For some rubbing compound. Stane, Ask one of the tech to rubbing compound on the rag. clean. I ask For some rubbing compound. Stane, Ask one of the tech to rubbing compound on the rag. More

by Anne Rivera Verified Customer Verified Customer

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Excellent service very professional. I normally would go elsewhere after my free oil changes ended but as long as Lexus oil changes are within reason I will be back I normally would go elsewhere after my free oil changes ended but as long as Lexus oil changes are within reason I will be back More

by gibbs20001 Verified Customer Verified Customer

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So I’ve dealt with many Lexus dealerships and I will say this is the least organized one. They were my least favorite one to deal with as they made my experience ordering a gx near impossible. Bernard was e this is the least organized one. They were my least favorite one to deal with as they made my experience ordering a gx near impossible. Bernard was essentially our first person to deal with when ordering the car and not only was he late, he was unapologetic, told me we were mistaken on having an appointment to begin with and very rude. The sales girl we originally had met with and who was in charge of our order left in July after telling us our car was being built and after that I was not contacted until I reached out in September wondering when my car would be ready. Not only did they say it wasn’t in production they also said that they didn’t have my order. I had to find my voice with them in order to be heard. It was an unpleasant situation. Finally Michael Wu stepped in and saved the day. Since day 1 of contact he has been not only communicative but he has been kind and patient. I’m not sure how Lexus found him but he is by far the best employee there. His customer service experience is top notch and we feel extremely lucky that he was the one who helped us. We are happy with our GX and I would recommend Lexus but with the stipulations that they go with Michael Wu and avoid Bernard. More

by jdcuster99 Verified Customer Verified Customer

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Everyone was helpful and courteous. We really like the car that we bought and we had a good car buying experience. We really like the car that we bought and we had a good car buying experience. More

by RVLoover Verified Customer Verified Customer

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Excellent dealer, showroom, amenities, staff, sales team, repair facility, selection of cars, new and used. If you are in the market for a Lexus, you don't need to look any further than SS LEXUXS. repair facility, selection of cars, new and used. If you are in the market for a Lexus, you don't need to look any further than SS LEXUXS. More

by JDUB1961 Verified Customer Verified Customer

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Very professional. Everything done as promised and in a timely manner. Very good deal with the sale. Everything done as promised and in a timely manner. Very good deal with the sale. More

by JON.MacKINNEY Verified Customer Verified Customer

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Not pushy, listened to what I wanted and then found the car and color combination I liked Good follow up with tech support car and color combination I liked Good follow up with tech support More

by debbiehudson12 Verified Customer Verified Customer

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It took me three times to call to make service appointment. I left two messages and no one ever called back. Finally on the third call I was able to make appointment appointment. I left two messages and no one ever called back. Finally on the third call I was able to make appointment More

by cindiwittlinger Verified Customer Verified Customer

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Everything was done to spec. However the Zactac service that I purchased when I got the car seems to attract dirt rather than repel it. However the Zactac service that I purchased when I got the car seems to attract dirt rather than repel it. More

by paulcechovic Verified Customer Verified Customer

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Service is excellent as usual! Everything was done the right way. They update us all the time. Everything was done the right way. They update us all the time. More

by chaniza.hooper Verified Customer Verified Customer

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