Bernard Bryant

Superstition Springs Lexus responded

Good afternoon Laurie... Thank you for sharing your experience with us and bringing this to my attention. I would like to personally apologize for the improper vehicle delivery you experienced and any inconvenience that you experienced when purchasing your new Lexus from our dealership. We want all of our customers to leave the dealership with a proper introduction to their new Lexus and fully understand all the safety and technology features. I would like contact you directly to discuss this matter further. Also, I do have a Technology Specialist that I would like to introduce you to that can also provide you with a 90-minute tutorial about your new Lexus. We strive to make sure all of our customers have a exemplary experience and we understand how lack of fully understanding these features can impact your overall satisfaction. I look forward to speaking with you shortly. Thank you again for your feedback, and I hope I can discuss a resolution for this matter. Greg Okolita - Sales Director Superstition Springs Lexus

Superstition Springs Lexus responded

Thanks for your kind words, Ren! We're thrilled to hear that our team made you feel welcome and provided clear finance options. It's great to know our service department was able to assist you promptly. We appreciate your feedback and look forward to serving you again!

Superstition Springs Lexus responded

Thanks, Karla! We're thrilled to hear you consistently enjoy a warm welcome in our service lane. Our team is dedicated to providing excellent assistance, and your feedback truly motivates us. Looking forward to seeing you again soon!

Superstition Springs Lexus responded

Thank you for your kind words! We're thrilled to hear you received great service, even without an appointment. Our team strives to provide a welcoming experience for everyone. We appreciate your feedback and hope to see you again soon!

Superstition Springs Lexus responded

Thanks, Michael! We're thrilled to hear that Shane and the team have consistently taken great care of your ES 350. Your satisfaction means a lot to us, and we appreciate your support!

Superstition Springs Lexus responded

Thank you for your wonderful feedback! We're thrilled to hear about your positive experiences with our team and Phil. Your loyalty means a lot to us, and we look forward to continuing to provide you with top-notch service for years to come!

Superstition Springs Lexus responded

Thank you, Foltz! We’re thrilled to hear you had a great experience with our team. We believe in providing top-notch service and a comfortable atmosphere. Glad you enjoyed the coffee and snacks too! Looking forward to seeing you again.

Superstition Springs Lexus responded

Thank you, Crystal! We’re thrilled to hear you feel valued and informed about your car services. Your satisfaction means a lot to us, and we’re glad to have you as part of the Superstition Springs Lexus family. Looking forward to continuing to serve you!

Superstition Springs Lexus responded

Thank you so much for your kind words! We're delighted to hear that your experience has turned into a lasting friendship. Shane will be thrilled to know that you appreciate his service. We look forward to welcoming you back soon! If there's anything else we can assist you with, just let us know.

Superstition Springs Lexus responded

We’re thrilled you had a great experience and appreciate your kind words about Theo. We’re always looking to improve, so we’ll definitely take your feedback about the chairs into consideration. Hope to see you again soon!