Bernard Bertsch

I had a pleasant experience with Bernard Birch and George Mack and I will look forward to seeing them again in the future and they were very kind. Mack and I will look forward to seeing them again in the future and they were very kind. More

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They took great care of us and were excellent with service it was a really good experience. service it was a really good experience. More

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On Friday July 26th 2024 my husband and I specifically drove an hour away to this Nissan dealership because they had the car we wanted. We made an appointment ahead of time with Nick Giacomaro. We let him drove an hour away to this Nissan dealership because they had the car we wanted. We made an appointment ahead of time with Nick Giacomaro. We let him know that we wanted the process to be quick since we already knew which car we wanted and had test drove it, plus we live an hour away, I was 8 months pregnant at that time and we had our toddler at home with a babysitter. He assured us we would be there for about two hours. Two hours turned into four, mostly because he was a chatter box and couldn't talk and work at the same time. While we were waiting we were told the car would be washed and detailed. We were also promised that our license and registration would be mailed directly to us so that we would not have to make the drive again. When we were finally ready to leave it was evident that the car was not washed at all, and the gas tank was two thirds empty. Nick acted surprised and to remedy the issue he said he would send us gift cards to cover the cost of a car wash and gas. He asked me to send him an email on Monday to remind him to send us the gift cards. Although this is not my responsibility, I emailed him anyway. After a week the gift cards were still not mailed and Nick left for vacation without having someone follow-up with us. I followed-up about the gift cards myself with Bernard Bertsch the sales manager. I called him a total of three times within two weeks and left a message each time. He did not return any of those calls, nor did he send the gift cards. I got a call from someone from Nissan about a week later telling me my license plate and registration are ready to be picked up. I told them that we were told it would be mailed directly to us to which the woman responded saying I'd have to follow-up with Nick about this. I emailed Nick on 8/20/24 and have yet to get a response. More

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George was the best! He took his time to truly understand what I needed in my new car. He was clear and hid nothing about the process. Made sure I knew exactly what I was He took his time to truly understand what I needed in my new car. He was clear and hid nothing about the process. Made sure I knew exactly what I was I was buying and was crystal clear about what I'd pay. Stayed with me until I was ready to drive away! Highly recommend George and Bernard Birtsch! More

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The sales people were very friendly and helped throughout the entire process. Really great experience the entire process. Really great experience More

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Amazing service , George Mack and Bernard xxxxx really made the experience so much easier then usual made the experience so much easier then usual More

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I had the worst experience possible at this dealership. Lack of transparency. They didn't want to share the total price with me. They asked me to share personal information by email without even signing an Lack of transparency. They didn't want to share the total price with me. They asked me to share personal information by email without even signing any privacy terms agreement. I would avoid this dealership. More

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George Mack and Bernard Birch are great with assisting in getting me into a car. George went above and beyond to make sure I drove off in something I loved! getting me into a car. George went above and beyond to make sure I drove off in something I loved! More

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Hands down to my boy George Mack & Bernard Bertsch. two of the most outstanding salesperson I had when I bought my car 2024 nissan sentra SR. they will not let you down. they were very knowledgeable to two of the most outstanding salesperson I had when I bought my car 2024 nissan sentra SR. they will not let you down. they were very knowledgeable towards the cars, your countless questions will be answered, and will give you a good deal towards new/used cars that are hard to refuse. take it from me I'm a student! More

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George Mack and Bernard Birtsch were very helpful in getting me the truck I wanted! I drove there in my car and had no way of getting the truck to my house which was about 5 miles away. They arranged to getting me the truck I wanted! I drove there in my car and had no way of getting the truck to my house which was about 5 miles away. They arranged to have a gentleman follow me home and then I drove him back. Thanks to George and Bernard it made things so much easier for me! More

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