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Bernalson Douze
101 Reviews
101 Reviews
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101 Reviews of Bernalson Douze
June 27, 2025
The service department is one of the worst I’ve been to. And because of that I would not buy a new vehicle from them. If you can’t depend on the service department why bother with them at all. 3 hours to ge And because of that I would not buy a new vehicle from them. If you can’t depend on the service department why bother with them at all. 3 hours to get a person on the phone yet when I went to pick up my vehicle they were sitting around joking with each other. No one answers the phone. So thanks but no thanks Hollywood I’ll be staying with Massey. More
by jackpotkathy
Verified Customer
June 22, 2025
Great service, great staff. I’ll be back for my next service. Great experience. Thank you. I’ll be back for my next service. Great experience. Thank you. More
by manuelez1053
Other Employees Tagged: Linda Gonzalez, Neyma Cuello, Stacy-Ann Bonner, Gracie Casanova, Caylie Salazar
June 21, 2025
Parts department did not notify service of arrival. I found out by calling and asking. But Bernalson Douze the service agent was awesome. Key fob was programmed within 30 mon as promised. I found out by calling and asking. But Bernalson Douze the service agent was awesome. Key fob was programmed within 30 mon as promised. More
by jolleykate
Other Employees Tagged: Bernalson Douze
June 21, 2025
The advisor that assisted me was knowledgeable and helpful. The facility was very clean and that includes the bathrooms. Personnel were friendly. helpful. The facility was very clean and that includes the bathrooms. Personnel were friendly. More
by dlaurent5050
Other Employees Tagged: Neyma Cuello, Gracie Casanova
June 19, 2025
Suggested Review / Complaint (English version): I took my Jeep to the dealership because the check engine light came on, and I’ve only had the car for four months. I was told I’d have to wait five days fo my Jeep to the dealership because the check engine light came on, and I’ve only had the car for four months. I was told I’d have to wait five days for a diagnosis. When I expressed concern about being left without transportation, the response was blunt: “That’s your problem.” They took my car without giving me any paperwork. On the fourth day, they called and simply said, “We didn’t find anything.” When I went to pick it up, a very kind person handed me the keys—but again, no technical report, no explanation, no documents at all. It’s unbelievable that no one can tell me what happened to my car. Sadly, I’m not surprised—Jeep’s customer service is consistently poor. The only reason I’m giving one star is because of the courteous gentleman who handed me the keys. As a customer, I’m deeply disappointed with Jeep’s after-sales service. The lack of communication, empathy, and proper procedures is unacceptable for a brand of this level. More
by johnny.alarcon2709
June 17, 2025
I had a 10 am scheduled appointment. My car was out of the shop at 4 pm. They tried to up sell so much unnecessary stuff. This place is getting ridiculously expensive. Very scary My car was out of the shop at 4 pm. They tried to up sell so much unnecessary stuff. This place is getting ridiculously expensive. Very scary More
by martin.lux
June 16, 2025
They’ve been prompt about service and staying in touch with me through various services. Just wish they would include complementary car washes when the vehicle is in for service. with me through various services. Just wish they would include complementary car washes when the vehicle is in for service. More
by BRANDONCBRIGGS
June 14, 2025
Worst most incompetent service ever. I’m so glad I found Chrysler of Aventuea although I would have driven to key west to avoid Hollywood. I’m so glad I found Chrysler of Aventuea although I would have driven to key west to avoid Hollywood. More
by jsalinas75
Dealership Inventory (404 Vehicles)
2015 Jeep Wrangler
used
Billet Silver Metallic Clearcoat exterior
Automatic
Four-wheel Drive
