very poor customer service, I have been in car sales
quite a while and the level service I rec'd I would expect from a buy here pay here lot. I know the difference,
Why would a customer be appro
quite a while and the level service I rec'd I would expect from a buy here pay here lot. I know the difference,
Why would a customer be approved for a car , I was told my car is financed with PNC which I was happy with, since i have my checking account there just makes it all easier.
The very next morning doing the insurance work, I was told the lender is Ally,
they obviously have a relationship with Ally,I don't it doesn't benefit me, it benefits them.. when I worked in sales, a reputable dealership does what's in the best interest of the customer, here they put themselves 1st,
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by phillyfan4 Mike J
Mar 19, 2025 -
Bob Bell Nissan responded
Thank you for your review. In reviewing the events, we see that your salesperson went above and beyond and delivered/reviewed features of your new vehicle from 11:30pm to 12:30 am (we close much earlier). In addition, your salesperson got you to I95 so you could get home safely. Regarding the lender, you will need to speak with finance directly as we cannot discuss financing online. We did work hard to make you a priority. Enjoy your new vehicle. Heather
Mar 19, 2025 -
phillyfan4 Mike J responded
Thats not the correct time frame..
I left the dealership @12.00 When i realized i forgot my GPS I called salesman back, to him know. Which was 12.28 am. So i was a half hour away,
He said i can turn around and go back that the car is unlocked.. You cant just turn around on I-95,, i live in Middletown,De.. I think it would be a common courtesy to make sure i was on the corrct road.. ( which i have done many times). The managers shut the place down and locked up. Didnt bother to help with transfering
my items, or make sure we
Were ok outside in the freezing cold.
I know exact times because its on my call log . You werent there.
I did text the finance mgr? No replies
How is that being profesional? I was lied to re: the lender