Benjamin Stark
Benjamin Stark at Bob Bell Nissan
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Benjamin Stark

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Bob Bell Nissan

7900 Eastern Ave
Baltimore, MD 21224

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1 Review of Benjamin Stark

March 16, 2025

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very poor customer service, I have been in car sales quite a while and the level service I rec'd I would expect from a buy here pay here lot. I know the difference, Why would a customer be appro More

by phillyfan4 Mike J
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Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Paula Caruso , Glen Jones finance

Mar 19, 2025

Bob Bell Nissan responded

Thank you for your review. In reviewing the events, we see that your salesperson went above and beyond and delivered/reviewed features of your new vehicle from 11:30pm to 12:30 am (we close much earlier). In addition, your salesperson got you to I95 so you could get home safely. Regarding the lender, you will need to speak with finance directly as we cannot discuss financing online. We did work hard to make you a priority. Enjoy your new vehicle. Heather

Mar 19, 2025

phillyfan4 Mike J responded

Thats not the correct time frame.. I left the dealership @12.00 When i realized i forgot my GPS I called salesman back, to him know. Which was 12.28 am. So i was a half hour away, He said i can turn around and go back that the car is unlocked.. You cant just turn around on I-95,, i live in Middletown,De.. I think it would be a common courtesy to make sure i was on the corrct road.. ( which i have done many times). The managers shut the place down and locked up. Didnt bother to help with transfering my items, or make sure we Were ok outside in the freezing cold. I know exact times because its on my call log . You werent there. I did text the finance mgr? No replies How is that being profesional? I was lied to re: the lender