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Benjamin Knudson
Benjamin Knudson at Mercedes-Benz of Des Moines
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Benjamin Knudson

Service

Mercedes-Benz of Des Moines

9993 Hickman Road
Urbandale, IA 50322

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4.9
60 Reviews
4.9

60 Reviews

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60 Reviews of Benjamin Knudson

February 21, 2025

Dealership Rating
Employee Rating

Easy to work and very nice people. Service guy explained the warranty work and all went smoothly More

by Vanda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nathan Karr, Ryan Parmerlee, Brad Ashby

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Feb 21, 2025

Mercedes-Benz of Des Moines responded

Thank you, Vanda, for sharing how our service team here at Mercedes-Benz of Des Moines was able to take care of your vehicle needs. We are glad that you were provided with easy and smooth service options. We hope to work with you again next time!

February 20, 2025

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Employee Rating

Nathan and Cass, as Service Advisors, at Mercedes of Des Moines are well trained, professional and experienced. It’s rare to not be subjected to ‘the upsell’ at a Car Dealership. More

by Dr. Ernie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nathan Karr, Ryan Parmerlee, Brad Ashby, Anthony Gladney

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Feb 21, 2025

Mercedes-Benz of Des Moines responded

We are happy to hear that Nathan and Cass were able to provide you with professional and experienced service here at Mercedes-Benz of Des Moines. Thank you for sharing and we look forward to working with you again next time!

February 04, 2025

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Very efficienttly run dealership. Got me in and out for my oil change. Will be back! More

by Esmir
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 05, 2025

Mercedes-Benz of Des Moines responded

Thank you, Esmir, for sharing your great experience with the team here at Mercedes-Benz of Des Moines! We are pleased to know that your oil change was efficient and everything went smoothly. We appreciate your business and look forward to your next visit!

February 02, 2025

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Employee Rating

My 2019 GLS 450 had an issue with air suspension system. I needed car to be repaired quickly because my son uses it to travel for his job. The service department jumped right on it and got it repaired quic More

by PFF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nathan Karr, Ryan Parmerlee, Brad Ashby

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Feb 03, 2025

Mercedes-Benz of Des Moines responded

We are so glad to hear that our service department here at Mercedes-Benz of Des Moines was able to address the air suspension issue on your vehicle promptly. Thank you for your trust in our team and we are pleased to know that your son was able to get back on the road worry-free! Let us know if there is anything more we can help you with.

January 15, 2025

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The dealership has always taken good care of my car and keeps me in the loop. More

by Mary Halling
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brad Ashby

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Jan 16, 2025

Mercedes-Benz of Des Moines responded

Mary, it is amazing to hear how you have always been taken good care of and kept informed throughout your services with us. Thank you for taking the time to share your continued positive experiences here at Mercedes-Benz of Des Moines and for your trust in us. We look forward to seeing you again in the future!

December 01, 2024

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Employee Rating

Wonderful service department, fast and friendly. As a new customer to this dealership, I can highly recommend them. More

by we4nails
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nathan Karr

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Dec 02, 2024

Mercedes-Benz of Des Moines responded

We're delighted to hear that your experience with the service department at Mercedes-Benz of Des Moines was fast and friendly! Thank you for recommending us, and we look forward to serving you again in the future.

October 13, 2024

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Employee Rating

I was driving cross country and my "check brake pad wear" warning appeared on the dash of my Mercedes GL 350 BlueTec. I arrived at the dealer service center first thing in the morning at 7:30am. I was expec More

by considine.timothy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nathan Karr, Ryan Parmerlee, Brad Ashby

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Oct 14, 2024

Mercedes-Benz of Des Moines responded

We're delighted to hear that our team at Mercedes-Benz of Des Moines was able to get you back on the road so quickly! Thank you for sharing your experience, and safe travels ahead with your GL 350 BlueTec!

October 03, 2024

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Employee Rating

Amazing work staff and service! Definitely recommend! Awesome environment as well. Go to Mercedes benz. More

by Paul20292
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nathan Karr, Ryan Parmerlee, Brad Ashby

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Oct 06, 2024

Mercedes-Benz of Des Moines responded

Hi! Thank you for the glowing review! We're delighted to hear that our team at Mercedes-Benz of Des Moines provided an amazing experience. We appreciate your recommendation and look forward to seeing you again!

September 10, 2024

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Employee Rating

Mercedes Benz of Des Moines has performed great service during the seven years we have owned our Mercedes . More

by leoherrick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nathan Karr, Ryan Parmerlee, Brad Ashby, Anthony Gladney

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Sep 12, 2024

Mercedes-Benz of Des Moines responded

Hello! We're delighted to hear that you've had consistently great service experiences over the years with us at Mercedes-Benz of Des Moines. Thanks for your loyalty and support. Come again soon!

August 28, 2024

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Employee Rating

Great service always. Ben Knutson always takes care of all my service needs. I especially appreciate the excellent communication all the way along the service visit. More

by Bill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Anthony Gladney, Brent Caswell

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Aug 30, 2024

Mercedes-Benz of Des Moines responded

Hi Bill! We're delighted to hear that Ben and the team at Mercedes-Benz of Des Moines provided excellent service and communication. Thanks for sharing your experience and come again soon!

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