Ben Rhett

Salesperson: Ben Rhett Date of Visit: September 13, 2025 My wife and I visited Lincoln of Franklin to look for a new vehicle and had a deeply unsettling experience. Our interaction was with salesper 2025 My wife and I visited Lincoln of Franklin to look for a new vehicle and had a deeply unsettling experience. Our interaction was with salesperson Ben Rhett. While the initial test drive of a 2026 Corsair was fine, the situation deteriorated when it came time for our trade-in appraisal. Mr. Rhett took the key to our vehicle to perform the appraisal. When he returned, he did not give our key back. We asked for our key, but he stated he was getting the appraisal from his manager and left with our key again. Upon his return, he was eager to push us into discussing the appraisal paperwork and ignored our repeated requests for our key. He claimed his manager had the key and continued to deflect. It was only after we insisted firmly for a third time that he finally retrieved our key after another delay. This tactic of holding a potential customer's key to prevent them from leaving is completely unacceptable. After deciding to leave due to this high-pressure environment, we walked outside to find that our car was not where we had parked it. The dealership staff had moved our vehicle to another parking lot without our knowledge or permission. More

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My experience was amazing. I got the exact car I wanted with my dealer's help. Kaleb made sure everything was exact for me. If something wasn't he would make sure it was fixed. I got the exact car I wanted with my dealer's help. Kaleb made sure everything was exact for me. If something wasn't he would make sure it was fixed. I appreciate everything he did for us and staying in contact with me through out the entire process. It made buying the car easy and that is saying a lot. He was extremely outgoing, understanding, very pleasant. I would recommend him to anyone looking to buy from there. More

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Ben was great! He answered all our questions, was fast in processing all the paperwork, very responsive on email, and even removed a spot on the door at the last mi He answered all our questions, was fast in processing all the paperwork, very responsive on email, and even removed a spot on the door at the last minute. He gave us personal experience and was really knowledgeable about the truck ! Would definitely recommend him to anyone. More

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Exceptional first class treatment no short cuts in meeting customer needs. I strongly recommend Franklin Lincoln! meeting customer needs. I strongly recommend Franklin Lincoln! More

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A very welcoming atmosphere. There was no feeling of pressure to buy a particular vehicle. All of the representatives were patient and knowledgeable in their respective areas. Th There was no feeling of pressure to buy a particular vehicle. All of the representatives were patient and knowledgeable in their respective areas. They also made me feel like I could call and ask for assistance with the technology at any time in the future, not just the day of the sale. I would recommend the dealership based on my experience so far. More

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Ben was wonderful and very patient with all my questions! He took plenty of time to answer all my questions in depth. He took plenty of time to answer all my questions in depth. More

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Ben was great and made the whole Process very easy and we live our new car! we live our new car! More

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Ben was fantastic and part of the reason I ended up going with the Aviator. It was a coin toss between the Lincoln and Infinity. I went with the Lincoln as Ben was so helpful and if he is a representation with the Aviator. It was a coin toss between the Lincoln and Infinity. I went with the Lincoln as Ben was so helpful and if he is a representation of Franklin Lincoln then I know I will get good service going forward. Thank you Ben! More

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Ben was great to work with and made the experience enjoyable. He’s friendly, knowledgeable, and very accommodating. We would recommend him and the dealership to friends and family. enjoyable. He’s friendly, knowledgeable, and very accommodating. We would recommend him and the dealership to friends and family. More

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The dealership was clean and had a wide variety of vehicles. Ben was wonderful to work with - knowledgeable, friendly, efficient. I highly recommend him. vehicles. Ben was wonderful to work with - knowledgeable, friendly, efficient. I highly recommend him. More

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