Ben Quail | Page 10

I was hesitant to go in without my husband but I needed a new car. It was a hot day and I had my 3yr old son with me. I was expecting to get bombarded with sales men trying to hold me hostage all day. It new car. It was a hot day and I had my 3yr old son with me. I was expecting to get bombarded with sales men trying to hold me hostage all day. It was actually the opposite. I was only approached by one sales man, Ben Quail. Ben was very nice and made me feel very comfortable. Ben mentioned he had kids and I could tell he was not lying, my son loved him. The car needed to be detailed so instead of making my son and I wait, Ben bought us lunch. I couldn't believe how I was being treated. I never have had a car sales man buy me lunch before. I really felt special and the time went by so fast. Ben informed me on all the costs and the final loan amount was not far off of what he said it would be. I have a great new car and have told everyone I know to go see Ben if they need one too! Thanks Ben More

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Was ready to lease a 2010 Acura MDX with the Technology and Entertainment Pkg. in white or burgundy with tan interior to accommodate our expanding family. Talked to Ben the internet sales consultant the da and Entertainment Pkg. in white or burgundy with tan interior to accommodate our expanding family. Talked to Ben the internet sales consultant the day before and he indicated the car was in stock and ready to be viewed and that he will be there. He set the price for $43,000. We called twice the day of the visit before leaving and Ben was not there but he was coming after 2:00pm. At 2:30 pm we were told and Ben had call in sick so the sale was given to Patrick Atriz - sales Mgr and George Gomez - sales person and the car was still there. I and my wife found a babysitter and drove 60 miles that afternoon only to find out dealer lied about vehicle being in stock. George said that they never had such a car in stock only a black one with similar pkgs. After waiting in the entrance standing up for almost one hour, George said that they can have the car within a few days and make a deal to PURSHASE the vehicle for $46K and they offer $10k for our 2007 Toyota RV4 with 54k miles as a PURCHSASE. We told him that with Ben we had discuss a lease option NOT Purchase. We never talk to Patrick Atriz but via Patrick he told that that Ben lied and did not was he was talking about. We went there because of the price Ben gave us and we were both very familiar with our trade-in value (checked via Edmunds, KBB and other dealers) and the lease process. They lied just to get us in there. WOULD NEVER DO BUSINESS WITH THIS DEALERSHIP DUE TO A LACK OF HONESTY AND INTEGRITY! I guess the word PRINCIPALS doesn’t exist in their dictionary. More

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First off, my sales person Paul was the absolute best sales guy I have ever worked with - period. The whole situation was pretty high pressure, but what car dealership isn't these days and in this econom sales guy I have ever worked with - period. The whole situation was pretty high pressure, but what car dealership isn't these days and in this economy? Paul was incredibly friendly, went above and beyond, just great! That being said, the finance department at this dealership is an absolute joke. The gentleman who finalized my papers was not only incredibly high pressure and pretty much made me pay for warranties and other things that I didn't want, but he even lied to me about the interest rate I received. He told me that if I purchased an additional accessory for my car and a VERY pricey additional warranty that he could get the finance company to make my interest rate a certain percentage. I signed the papers and took my new car home. After financing went through, I came back to sign the FINAL FINAL papers and noticed my interest rate was higher than what I signed for, as was my monthly payment. I was told that my interest rate/payment wouldn't be any higher than what I initially signed for, and that was obviously a lie. I highly recommend procuring your own financing if you decide to purchase from this dealership. As others have mentioned, the service department isn't great this location, either, and that's all I'll say about that. Overall, I got an excellent price on my vehicle and got exactly what I wanted in trade. I would recommend this dealership, but please beware of the finance department!!! More

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I dealt with bridegn over the internet and it was very surprising that a general manager got back to me personally to give me pricing. We worked everything out over the phone and email, paper work was re surprising that a general manager got back to me personally to give me pricing. We worked everything out over the phone and email, paper work was ready for me and financing part was ready to go as well. I will be back again at this dealership in few months to buy my wife's car. keep up the good work guys. More

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I had the best car buying experience of my life with these guys. I am 62 years old and have purchased about 25 cars in my life, but Steve Hamilton and Brijen Dave are absolutely the best of any salesper these guys. I am 62 years old and have purchased about 25 cars in my life, but Steve Hamilton and Brijen Dave are absolutely the best of any salespersons I've ever worked with. If you are in the market for a car...do yourself a favor and call Steve or Brijen at Acura of Peoria. More

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Acura of Peoria has a professional sales staff and the very helpful and knowledgeable sale person I worked with made buying my Acura a breeze. The process went extremly smooth and in the back where you di very helpful and knowledgeable sale person I worked with made buying my Acura a breeze. The process went extremly smooth and in the back where you did the paper work was really easy too. I will send my family and friends to this dealership More

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