Ben Huggins

My sales guy was Ben he was great friendly easy to work with would buy from him again with would buy from him again More

by JORDANBOYD902 Verified Customer Verified Customer

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Let me preface this by saying that I don't leave negative reviews, however in this instance I believe it is warranted. We were contacted by chevy to buy back our truck. A personal situation that requires us reviews, however in this instance I believe it is warranted. We were contacted by chevy to buy back our truck. A personal situation that requires us to move abroad for a sick family member allowed us to be open to this offer. Our sales rep. gave us a deal on the buy back and lease that seemed favorable to both parties, albeit we were aware that we were losing money on the truck. When we arrived at the dealership it was explained to us, by a different sales rep. (Dominic was out of office) that the loaner vehicle we would be leasing already had 2k miles on it and that meant we had 8k left even though we were paying for 10k miles a year. If we wanted the full 10k miles, we would have to pay extra...having driven under the minimums previously we decided not to pay extra. This was the first red flag that was not communicated up front and quite frankly had no bearing on our mileage usage of the vehicle considering we didn't put 2k on the loaner lease. Next when we were inside going over the deal, I had asked about the buy back of the truck. In my initial conversations with Dominic there was no mention that the difference between the truck loan and the buy back offer would be used as a down payment for the lease. We were specifically told that it was first month down for the lease only. This was the second red flag in which we believe we were mislead and would have had to infer and decipher the offer to understand that the buy back of the truck was included in the lease - not only would this not have been a fair offer, it was shocking to hear onsite as we under a different impression. Daniel came out and offered us a higher monthly payment for the lease in order to pay us the difference between the truck loan and offer. We moved forward with this although in hindsight we should have walked out. The next morning we received a text from a sales rep asking if we wanted our dash cam back that was in the truck. I said yes but was told that if I wanted it back I would have to pay for it to be uninstalled. The cost for it to be uninstalled was 50% more than the cost I paid to have it installed initially by the same dealership and was more than the cost of the camera. He then told me that they were taking it out ANYWAY but if I wanted it, I would still have to pay the service fee. I found this interaction to be absolutely abhorrent. This entire interaction doesn't align with the Ciocca promise to be, "completely satisfied with the process surrounding your purchase. Our goal is to ensure that you're so pleased with your experience that you call on us again the next time you or your loved ones need to buy a vehicle." We went back to this dealership specifically because our purchase of the truck in 2022 was a good experience. However this most recent interaction was tainted by deceptive and misleading sales practices and a lack of courtesy. Chevy has been our household brand since my dad bought a Camaro in the 60s, to my mom having a line of trailblazers, to my brothers having trucks, Novas, and Chevelles, etc., to I, myself having 4 GM vehicles. It sincerely disappoints me to say that this experience has turned me off from the brand altogether. More

by MDH Verified Customer Verified Customer

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This was a very great service with many details, I liked the video provided too the video provided too More

by MADELINECONLEY1 Verified Customer Verified Customer

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Ben Huggins and Sam manger did a great job of making the deal work along with taking care of scratches in the paint .Excellent job deal work along with taking care of scratches in the paint .Excellent job More

by 123aburke Verified Customer Verified Customer

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Chris the service manager is good at explaining and offering service recommendations on our vehicles. offering service recommendations on our vehicles. More

by sarahjsagl Verified Customer Verified Customer

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They did an amazing job getting me a rate and payment that worked best for me. Ben Higgins did amazing work with finding the vehicle that fit best with what I was looking for. that worked best for me. Ben Higgins did amazing work with finding the vehicle that fit best with what I was looking for. More

by Riss Verified Customer Verified Customer

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I just bought my second vehicle from Ciocca Chevrolet and I will recommend them to anyone looking to buy. Ben answered all of my questions and helped us in getting the perfect one for us. I will recommend them to anyone looking to buy. Ben answered all of my questions and helped us in getting the perfect one for us. More

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Everyone is very kind and helpful. They make sure that everything is taken care of. They make sure that everything is taken care of. More

by raffaelejuliana Verified Customer Verified Customer

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Dominic was extremely helpful in getting me the car I needed to support my family and I. Great representative of Ciocca and even a better person! needed to support my family and I. Great representative of Ciocca and even a better person! More

by EBTPARKES Verified Customer Verified Customer

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Service was great and car was done on time. No other comments. Thank you Rich No other comments. Thank you Rich More

by RICHARDCROOKS91267 Verified Customer Verified Customer

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