Ben Buchanan

Ben Anderson is my service advisor at Wayne Akers Ford service. Always an excellent experience, in and out in no time, however becoming more disappointed with the price of the oil changes since I don’t ne service. Always an excellent experience, in and out in no time, however becoming more disappointed with the price of the oil changes since I don’t need tire rotations since my tires are staggered, It’s a four cylinder Mustang Ecoboost. ( less oil.) I’m tired of asking for some kind of a break on price. Feels like I am begging. Unfortunately may have to look elsewhere for my next oil change/ service in the future. Also I didn’t realize that they have a 3% increase on credit cards charge therefore, I don’t carry $100 cash with me. $101 out the door for a 4-cylinder oil change. I didn’t bother Ben (advisor) with all this cause he was slammed with writing up service tickets for people. He was and is always awesome/ great but they are short staffed. Not service advisor’s fault. Owners should have some kind of loyalty discount, been using them for four different Fords for 12 years. More

by JM Verified Customer Verified Customer

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Ben Anderson is my service advisor at Wayne Akers Ford service. Always an excellent experience, in and out in no time, however becoming more disappointed with the price of the oil changes since I don’t ne service. Always an excellent experience, in and out in no time, however becoming more disappointed with the price of the oil changes since I don’t need tire rotations since my tires are staggered, It’s a four cylinder Mustang Ecoboost. ( less oil.) I’m tired of asking for some kind of a break on price. Feels like I am begging. Unfortunately may have to look elsewhere for my next oil change/ service in the future. Also I didn’t realize that they have a 3% increase on credit cards charge therefore, I don’t carry $100 cash with me. $101 out the door for a 4-cylinder oil change. I didn’t bother Ben (advisor) with all this cause he was slammed with writing up service tickets for people. He was and is always awesome/ great but they are short staffed. Not service advisor’s fault. Owners should have some kind of loyalty discount, been using them for four different Fords for 12 years. More

by JM Verified Customer Verified Customer

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My advisor BEN is the best of the best he makes the difference #1 amazing difference #1 amazing More

by juliorentas22 Verified Customer Verified Customer

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Ben was professional, listened to me, and texted as soon as it was ready, which was right when I expected it. Thanks! as it was ready, which was right when I expected it. Thanks! More

by lisa_jarnot Verified Customer Verified Customer

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The staff is very polite, Steve the advisor updated me n the progress of repairs the progress of repairs More

by rizbajwa22 Verified Customer Verified Customer

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Purchased my 2001 Lightning here. Ben Buchanon has been my service advisor since then. Excellent to work with . Ben Buchanon has been my service advisor since then. Excellent to work with . More

by mikeborino Verified Customer Verified Customer

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Service area need more attention to the costumers they take 20 min to receive my car take 20 min to receive my car More

by MARIAISA.73 Verified Customer Verified Customer

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Ben was AWESOME. He has a calm demeanor and got me in and out quickly. This was the best experience I’ve had with WAF service department since my vehicle purchase in He has a calm demeanor and got me in and out quickly. This was the best experience I’ve had with WAF service department since my vehicle purchase in November of 2024. More

by Brandon M Verified Customer Verified Customer

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Ben and his crew did such an amazing job as always! Reliable fast service for my car Reliable fast service for my car More

by anna_dice3 Verified Customer Verified Customer

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I came into fush my ford. Theycompted the minutes. I wish all the work cold be completed. Theycompted the minutes. I wish all the work cold be completed. More

by Neil Verified Customer Verified Customer

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