Bekah Huey | Page 11

Highly Recommend! I've loved the Toyota service center from the very first time I had service in Roseville. I recommend getting all service done here, even your new tir I've loved the Toyota service center from the very first time I had service in Roseville. I recommend getting all service done here, even your new tires. More

by Trina Verified Customer Verified Customer

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Slow Service It took 25 min just to get checked in and then I was told my oil change would take 1.5 hours. After 2 hours of not hearing anything I went back to the It took 25 min just to get checked in and then I was told my oil change would take 1.5 hours. After 2 hours of not hearing anything I went back to the service advisor and discovered my truck was done and my paperwork was just sitting there in a stack of papers. This makes me wonder how much longer I would have waited if I hadn’t went to check on the status??? More

by jim.davis0 Verified Customer Verified Customer

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Probably not This the 3rd or 4th time I have had my truck in for service and the second time I have gotten it back with greasy hand and arm prints on the door and This the 3rd or 4th time I have had my truck in for service and the second time I have gotten it back with greasy hand and arm prints on the door and center console. The first time I showed a service advisor. This time I did not because it seems like standard operating procedure. It was not the service advisors fault they were easy to deal with and helpful. More

by ftcurtis Verified Customer Verified Customer

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oil change, tire rotation and safty check I know that there are multi-point inspections when these services are done. But when I received my vehicle one of my rear reverse light was not repair I know that there are multi-point inspections when these services are done. But when I received my vehicle one of my rear reverse light was not repaired. I failed to inform the service writer about the light when I bought the vehicle in.. I did ask about the light when I picked the vehicle up. I was informed that he was sure it was taken care of from the inspection of the vehicle. I found that it was not repaired and the vehicle was not washed as promised. I have always received excellent service from Roseville Toyota and will continue to have my vehicle repaired there. I believe this was a one time incident, but I felt it should be noted. I would have had the problem taken care of at that time but due to time restraints I could not. More

by r.pyles Verified Customer Verified Customer

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Hassle-Free and Courteous I have used Roseville Toyota as my primary service provider because of their professional and courteous staff, friendly service, and their welcoming l I have used Roseville Toyota as my primary service provider because of their professional and courteous staff, friendly service, and their welcoming lobby and cafe. More

by ANNETTEELAND Verified Customer Verified Customer

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Oil change These guys are awesome. Easy to work with a and had my car done earlier than i was told. They are even open on Sunday. These guys are awesome. Easy to work with a and had my car done earlier than i was told. They are even open on Sunday. More

by efficienttint Verified Customer Verified Customer

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Everyone at Roseville Toyota is friendly and professional Roseville Toyota consistently provides professional and friendly service. Even when it’s super busy the employees are helpful and efficient. Thank you Roseville Toyota consistently provides professional and friendly service. Even when it’s super busy the employees are helpful and efficient. Thank you to everyone at Roseville Toyota! More

by SARAHBAHRENS Verified Customer Verified Customer

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Great convenient service Roseville Toyota provided prompt service, responding to all my concerns regarding my vehicle. I have utilized their services in the past and will li Roseville Toyota provided prompt service, responding to all my concerns regarding my vehicle. I have utilized their services in the past and will likely continue the same. More

by bugmanq Verified Customer Verified Customer

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Worst service department ever. I would not recommend I would rather drive an extra 30 minutes to go to any other Toyota dealership. If I could sell my car and break somewhat even it would be gone immedia I would rather drive an extra 30 minutes to go to any other Toyota dealership. If I could sell my car and break somewhat even it would be gone immediately. The service at this dealership has made me callous and removed all possibilities of ever buying a Toyota again. They should seriously fire every person they have in service, especially the ones that deal with customer service, or at the very least heavily retrain them. Every time they take over an hour to do an oil change or other minor maintenance and then the service writers that are supposed to call you up, are too busy playing games on their phones or texting their friends to care about their jobs. And this was the same kind of “service” we received in numerous visits. I once watched my car get parked and sat and waited to be contacted for it for another 30 minutes before I walked up to the girl, texting on her phone (not on a lunch break either), and asked her if my car was ready to which she replied it will be done when I call you up. 10 minutes later she called me up and said “it just finished”. I wish that I had names of these people so they could be dealt with, but honestly it’s not just one time, one trip, it’s every time and they’ve all been horrible except one nice young man that works in sales. I can not express enough that the service department is terrible, and will never get a recommendation from me. If I could give them 0 stars, I wouldn’t hesitate. This is forcing me to pick an employee, however they are not the ones responsible for this atrocious service but rather the survey won’t let me complete it without selecting it. No one has been a pleasure to interact with from service. More

by Gumbi143 Verified Customer Verified Customer

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Always a pleasant experience Excellent service as always. They called to update when my car would be ready and they let me know what other items needed attending, which were all Excellent service as always. They called to update when my car would be ready and they let me know what other items needed attending, which were all things my husband could do. Love the free coffee. More

by 4MD.SIMPSON Verified Customer Verified Customer

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