Barry Leake | Page 2

Lou Sobh Honda responded

Thank you for taking the time to share your feedback. We are sorry to hear that your recent visit left you feeling uncertain about the recommendations provided for your vehicle. We understand that vehicle maintenance and repair decisions can be overwhelming, especially when balancing the needs of the vehicle with personal financial considerations. Our goal is always to provide clear explanations, help our customers understand the condition of their vehicles, and work together to prioritize recommendations in a way that fits their situation. We regret that we did not meet those expectations during your visit. Your feedback is valuable and will be shared with our team as we continue to improve how we communicate service recommendations and vehicle needs. If you would be willing, we would appreciate the opportunity to discuss your experience further and answer any remaining questions you may have. Please feel free to contact me directly at your convenience. Sincerely, David Wikle Service Director

Lou Sobh Honda responded

Thank you for your feedback! We're so glad Barry provided caring service and helped you make informed decisions about your vehicle at Lou Sobh Honda. We appreciate your support and will be sure to share your kind words with him!

Lou Sobh Honda responded

Thank you, Connie! It means a lot that you made the two-hour drive to visit us. We're so glad Barry kept you informed and took great care of both you and your vehicle. We truly appreciate your trust in Lou Sobh Honda!

Lou Sobh Honda responded

Thank you for your feedback! We're glad Barry made your visit feel welcoming and personal. We're also happy you enjoyed our clean and comfortable waiting area. Thank you for being part of the Lou Sobh Honda family!

Lou Sobh Honda responded

Thank you for your kind words! We're thrilled to hear Barry's honesty and attention to your vehicle's needs made such a positive impression. Welcome to the Lou Sobh Honda family, and thank you for trusting us with your service needs!

Lou Sobh Honda responded

Thank you for the great review! We're happy to hear you enjoyed our professional and timely service, as well as the Cafe Latte and comfortable atmosphere. We appreciate you choosing Lou Sobh Honda!

Lou Sobh Honda responded

Thank you for the wonderful review! We're thrilled to hear Barry made the process easy and professional. We're also glad you enjoyed the text updates and our clean, organized service area. We appreciate your support!

Lou Sobh Honda responded

Thank you for taking the time to share your feedback. We apologize for the frustration and inconvenience you experienced during your visit. While we're glad the additional services were addressed and transportation was provided, we understand the extended wait to receive your vehicle was disappointing. Please reach out to our General Manager, Reza Moshiri, at Reza@lousobhhonda.com or 770-813-1995 x7222 so we can learn more about your experience and work toward a resolution.

Lou Sobh Honda responded

Thank you for the great review! We're happy to hear your visit was fast, friendly, and seamless from start to finish. We're glad we could get you in a little early and make your experience a convenient one. We appreciate your business and look forward to seeing you again.

Lou Sobh Honda responded

Thank you for your kind words! We're pleased to hear Barry provided friendly and professional service while ensuring your needs were met. We also appreciate your recognition of Heather and her commitment to taking great care of our customers. Thank you for choosing Lou Sobh Honda!