Barrett Knox | Page 2

Barrett was awesome to deal with and straight to the point. Gave me good deal on my trade in and they aren’t selling over msrp!! point. Gave me good deal on my trade in and they aren’t selling over msrp!! More

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The staff was pleasant, fairly, easy to work with. & knowledgeable about the product. Only one small instance wherein you were making assumptions that i was forced to correct. Price was high relative & knowledgeable about the product. Only one small instance wherein you were making assumptions that i was forced to correct. Price was high relative to value, if price was fair it would be readily avail. Instead of veiled & secretive. value of trade was too low. I felt i was taken advantage of because of my gender. Overall you did not Sell me a car. I bought a car from you because of my limited choices. A lot of my time was wasted as you did not value my time. 3 hours was wasted for your finance dept to complete my paperwork & accept my check. Given the small number of customers & limited vehicles for sale. This was unacceptable . More

by hazel0 Verified Customer Verified Customer

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This VW dealer is best in class. They were so easy to work with. Coming in from NW Indiana, my wife and I purchased a new 2022 Atlas AND a 2018 Passat. Barrett was the salesman whom They were so easy to work with. Coming in from NW Indiana, my wife and I purchased a new 2022 Atlas AND a 2018 Passat. Barrett was the salesman whom we worked with to complete the deals. He was super nice, and had excellent communication. I HIGHLY recommend going to Joe Machens Volkswagen to get your next new/used vehicle! More

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My wife and I needed a new vehicle due to our expanding family. Leo was very professional, helpful and attentive with finding us our new SUV. Everyone at the dealership made it a first-class operation. family. Leo was very professional, helpful and attentive with finding us our new SUV. Everyone at the dealership made it a first-class operation. More

by Ben Dierkes Verified Customer Verified Customer

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Barrett Knox was pleasant, confident, and not pushy. It was an enjoyable experience buying from him. It became evident after service was performed though, that margin is more important to the dealershi It was an enjoyable experience buying from him. It became evident after service was performed though, that margin is more important to the dealership than ultimate customer experience. The service department stated that new tires were needed to fix a road noise, but the management wrote "customer declined" on the paperwork. I didn't decline anything. I would have been more than willing to work out a deal, or even pay full price for new tires, but I was not given the opportunity. A faulty purge valve was replaced at no cost, and they did give me a loaner vehicle to use while service was being performed. I just feel like they stopped short of taking care of the road noise issue because of potential lost margin after the purge valve repair, and then management hoped I would go away. I believe the service department should have addressed the concerns with me instead of making Barrett run back and forth to answer my 100 questions. Let the young man sell, and service provide service! I like the vehicle, I feel like I got an ok deal, just not 100% with the operation. More

by CCFARM5 Verified Customer Verified Customer

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Three words describe Cody best… professional, courteous, and efficient. We both felt he was very professional in the way he explained everything to us. Cody took the time to listen and write down everything and efficient. We both felt he was very professional in the way he explained everything to us. Cody took the time to listen and write down everything we were looking for which shows how much he truly cared about finding what WE wanted! The best part about working with Cody was just how quick, effective, and efficient he was with our time. Nobody wants to spend hours at a dealership and we both really appreciate just how easy he made everything for us. Cody is definitely excellent at his job and I would recommend him to anyone currently in the market for a vehicle. More

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Good service. Good deal. Great experience. Love my car. Will come back for our next car in the future. Good deal. Great experience. Love my car. Will come back for our next car in the future. More

by JohnG Verified Customer Verified Customer

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Barret kept in such good contact throughout the entire purchase process! This dealership is over 2 hours away but they still treated me like a local customer. purchase process! This dealership is over 2 hours away but they still treated me like a local customer. More

by Bennett101015 Verified Customer Verified Customer

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Made the process easy and quick, while being friendly and understanding throughout the process. Listen to customer’s needs and wants. understanding throughout the process. Listen to customer’s needs and wants. More

by Mallory Verified Customer Verified Customer

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Was shopping for a new vehicle Oct 2020. Kia was charging $5000 over MSRP advertised on their website in Jeff City but didn't know the mark-up until I was on the lot (I call that false advertising.) charging $5000 over MSRP advertised on their website in Jeff City but didn't know the mark-up until I was on the lot (I call that false advertising.) Machen limited their price to MSRP on the VW Atlas that I bough despite the supplier-favored higher prices. I'm impressed. In other words, "They don't charge $100 for bottled water after a hurricane hits." I recommended my son deal with Machen during these low-inventory times. Barrett was fabulous to make everything right for me including refunding the value of throw-in place mat upgrades we negotiated that he can't seem to receive thanks to supply chain issues. He has a balance of representing both me and Machen which is a tough thing to do. Floor mat issue was resolved via text since I live 100 miles from dealership - even during the weekends, so Barrett bent over backwards to make things right as did Management. Highly recommend Machen and Barrett Knox for your next purchase. More

by Mark A Verified Customer Verified Customer

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