BRYAN CRUZ

Peacock Ford and my sales associate Kevin Vickers were excellent. The dealership is new and clean and welcoming. My sales associate, Kevin Vickers listened to what I was looking for and found it. No press excellent. The dealership is new and clean and welcoming. My sales associate, Kevin Vickers listened to what I was looking for and found it. No pressure to buy; however, the vehicle was perfect and I had to buy it. More

by benloving Verified Customer Verified Customer

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Dealership was fine up until the day of signing paperwork and delivery of the vehicle. The paperwork had several mistakes in it but it was corrected once it was brought to salesman's attention. We bought car and delivery of the vehicle. The paperwork had several mistakes in it but it was corrected once it was brought to salesman's attention. We bought car on Saturday and while we were finishing the paperwork car was sent to detail. Sunday I decided to look in the glove box for the owners manual for the first time and when I opened the glove box I found food trash in there. I took pictures of this and sent it to my salesman also I sent an email to the dealership from the contact is on the website. My concern on this is if this was missed by who knows how many people how can I be sure that other things were missed or overlooked on this vehicle. This was a large purchase for us and to find something like this is a bit disappointing and worrisome. I have talked with the dealership and after a conversation we were able to come to a resolution on this matter and I am satisfied with the outcome. I also would like to say this was handled professionally and very quickly. More

by ctat1375 Verified Customer Verified Customer

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It was very pleasant experience. They were very professional and it was a very straight forward process. They were very professional and it was a very straight forward process. More

by Ray Verified Customer Verified Customer

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Very helpful sales people, work hard to make the deal. Brian Cruz took time to answer all questions and explain the paperwork. Sales Manager Jason went above & beyond as well. Thanks for making it happen! Brian Cruz took time to answer all questions and explain the paperwork. Sales Manager Jason went above & beyond as well. Thanks for making it happen! More

by cheryl_osberg Verified Customer Verified Customer

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The process was relatively easy, ordered the Maverick and the salesman was super easy to deal with, was treated very kindly going into the transaction. The piece that always sticks out is financing. It's und the salesman was super easy to deal with, was treated very kindly going into the transaction. The piece that always sticks out is financing. It's understandable that the different contracts are money makers, but using that as a interest rate driver is not only questionable I think it might be illegal. Magically my rate went from 7.99 to 6.44. And then to act like he did me a favor to get there, rates are set by the bank not a finance person at a Ford dealer. But he told me that to get that rate I had to purchase service plans. I'm going to cancel them, but this is the whole reasoning behind the dealer model failing. Told him I wanted GAP only and instead of just processing it had to make it this whole deal. If you don't want a factory to consumer endgame. When someone says GAP only, you sell that. Otherwise all else fine, would probably coach your people a little differently. Probably not enough of an issue for me not to comeback but it definitely should be better. More

by apple1 Verified Customer Verified Customer

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Took care of me would recommend any one who wants a ford to go see them to go see them More

by STOKIN17 Verified Customer Verified Customer

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Bryan was nice, professional, understanding and answered all my questions. overall a great experience and happy with the result all my questions. overall a great experience and happy with the result More

by jknaub91 Verified Customer Verified Customer

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I used Car Gurus to locate this car. Kevin contacted me back and after his mention of the lifetime power train warranty, I decided I definitely wanted to look at this car. Kevin was wond Kevin contacted me back and after his mention of the lifetime power train warranty, I decided I definitely wanted to look at this car. Kevin was wonderful in helping me every step of the way. More

by muttsnme Verified Customer Verified Customer

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Sales personnel Professional and knowledgeable . Process was completed with minimum delays . Had vehicle ready when promised Process was completed with minimum delays . Had vehicle ready when promised More

by rayvb14 Verified Customer Verified Customer

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I bought many vehicles from dealerships over a 50 year time span. None better than this one. time span. None better than this one. More

by jjc3e Verified Customer Verified Customer

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