The advisor is straight forward as to what was needed to
be done to our vehicles but the repair cost of one the vehicles was higher than was told to me earlier.
be done to our vehicles but the repair cost of one the vehicles was higher than was told to me earlier.
More
by leohumphrey
Verified Customer
Verified Customer
Service Price Transparency
Jan 22, 2025 -
Countryside Nissan responded
Thank you, leohumphrey, for taking the time to share about your experience. We will continue to work on the transparency through out the process and to best predict pricing.
Cost more than I expected but had to have it done!
Glad I didn’t need to leave it longer!
Glad I didn’t need to leave it longer!
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by odysseyceb
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Lenny who drove me home was a great guy!
Jan 21, 2025 -
Countryside Nissan responded
Thank you, odysseyceb! Glad we could get you a ride home!
On time getting my vehicle in, BJ kept me up to date on
the service needs and warranty information, vehicle service was complete at the time they said it would be.
the service needs and warranty information, vehicle service was complete at the time they said it would be.
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by rhornback72
Verified Customer
Verified Customer
Service Price Transparency
Jan 21, 2025 -
Countryside Nissan responded
Thank you, rhornback72 for the great rating and wonderful comments for BJ!
Unprofessional , rude and unhelpful.
Poor communication over charged labor the only one who ever was helpful was Bj
Poor communication over charged labor the only one who ever was helpful was Bj
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by amberluna23
Verified Customer
Verified Customer
Service Price Transparency
Jan 18, 2025 -
Countryside Nissan responded
We are sorry that you are still unhappy, amberluna23. Our team has reached out to listen to your concerns, offered apologies for causing you to feel badly and reviewed the work done on your vehicle. The advisor you worked with is no longer with our team, but we know BJ has offered to be your main contact for any future communication.
Did not do inspection like on job ticket said it would .
Did not wash car
Did not wash car
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by ddolezal7
Verified Customer
Verified Customer
Service Price Transparency
Jan 18, 2025 -
Countryside Nissan responded
ddolezal7, we are a bit confused on the inspection issue you raise. We did the video inspect and sent it to you. The lack of car wash was due to the very cold temperatures. BJ has emailed you and attempted to reach you by phone. We truly hope you find/see the video inspection and will consider amending your rating. Please stop in on any warmer day and we will wash your vehicle!
Overall a good experience.
The car was ready when promised and they actually told me a service I requested was not necessary.
The car was ready when promised and they actually told me a service I requested was not necessary.
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by negrondav
Verified Customer
Verified Customer
Service Price Transparency
Jan 14, 2025 -
Countryside Nissan responded
Thank you, negrondav! Transparent and clear processes are important to both our sales and service departments! We're happy you had a great experience.
Quick, efficient and friendly service.
Did not have to wait longer than the estimated amount of time.
Did not have to wait longer than the estimated amount of time.
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by gp515
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Oscar Del Toro
Jan 14, 2025 -
Countryside Nissan responded
THANK YOU, gp515! We appreciate your efficient review and 5 STAR rating!
Jan 15, 2025 -
Countryside Nissan responded
THANK YOU, gp515! We appreciate your efficient review and 5 STAR rating!
Personal customer service, special discounts throughout
the year, comfortable waiting room with WiFi and selection of coffee/tea, thorough and professional work, video details of completed and recommended
the year, comfortable waiting room with WiFi and selection of coffee/tea, thorough and professional work, video details of completed and recommended work, and car rinse
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by laurens
Verified Customer
Verified Customer
Service Price Transparency
Jan 08, 2025 -
Countryside Nissan responded
Thank you, laurens! We appreciate your 5 STAR rating and thoughtful words about our team and business!
Starting the money grab, but I get it.
Everyone needs to make profit. Also needs to do a little more checking behind themselves ,mechanics, leaving things open ,tools under hood of vehicl
Everyone needs to make profit. Also needs to do a little more checking behind themselves ,mechanics, leaving things open ,tools under hood of vehicle. I had two bad experiences with tools or dip sticks left Unsecured This last experience went better
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by fredygrubs
Verified Customer
Verified Customer
Service Price Transparency
Jan 03, 2025 -
Countryside Nissan responded
fredygrubs, we're sorry things didn't go well in the past, but pleased to know you had a better experience this visit.
Look!
I get it , everything is high cost wise, however, when you have a ride one has to roll with the punches. I had no idea that the maintenance checkup w
I get it , everything is high cost wise, however, when you have a ride one has to roll with the punches. I had no idea that the maintenance checkup would cost over S1000.00. I know that I needed new tires and I was on a tight budget, however, with old man winter coming I couldn't put it off any longer. BJ kept me posted on what was going on with my SUV. He was also the one who recommended me to get a new set of tires. I tried to put it off, however, he went out of his way to give me the best cost on a new set. I couldn't say "NO". I wasn't too pleased with the total cost which included the 30,000 mile maintenance check and a new set of tires, but guess what, " my SUV runs a nice more smoother !". Thanks BJ
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by badgergc
Verified Customer
Verified Customer
Service Price Transparency
Jan 04, 2025 -
Countryside Nissan responded
Thank you, badgergc! We appreciate that you see the value in BJ's recommendation for your vehicle. We recognize that everything is up in cost and these expenses are the last thing anyone wants to have to budget into their plan. Thank you, again.
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