BB Belharrat

I overall had a great time dealing with Latif (BB), who was wonderful. He was patient, kind, and just very smooth about the whole process. He talked to me and my sister with respect, listened to us and wha was wonderful. He was patient, kind, and just very smooth about the whole process. He talked to me and my sister with respect, listened to us and what we needed and helped us to go home with our new Subaru Crosstrek. He made me feel confident in my decision and that I would be treated well if I needed come back for any work. The only thing that left a bad taste in my mouth was the finance part of the sale where I had to deal with Derek, who left me feeling disrespected and uneasy. As I explained to him multiple times, I was purchasing this second car for my sister, who is heading to graduate school. I’m in a single-income household, already managing my own car payment, and had to make considerable financial adjustments — including lowering my 401(k) contributions and canceling subscriptions — just to make this purchase possible. I was putting $8,500 down and had clearly communicated that I was at the limit of what I could afford. Despite this, Derek continued to pressure me to add gap insurance and other protection plans. He repeatedly asked, “What’s $30 more a month?” even after I declined. When I still said no, he then offered to lower it to “$20 more a month,” which made me feel even more uncomfortable. It gave the impression that the original price was inflated and only reduced once I pushed back — which is not only misleading but also makes customers question the fairness and transparency of the process. When I tried to lighten the mood with a joke — saying that if it’s a new car, it should last six years — Derek took offense and said, “What’s so funny?” The tension in the room at that point was so thick that I genuinely considered walking away from the deal altogether. The only reason I stayed was because I needed to secure this car for my sister and didn’t want one employee’s behavior to ruin what had otherwise been a good experience. I want to make it clear that “no” means no. Regardless of the amount or who the customer is, pressuring someone after they’ve set a boundary — especially when they’re being transparent about financial limits — is not acceptable. It was frustrating and disheartening to feel like my decisions were being second-guessed simply because I was a woman, or because I was seen as someone who could be talked into spending more. I hope this feedback is taken seriously. Customers should feel respected, not manipulated, and no one should walk away from a major purchase feeling pressured or uneasy. More

by ELISE Verified Customer Verified Customer

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Five Star found the car I wanted and sold it to me for a good price. BB was pleasant to work with and took the time to answer my questions. I prefer buying from Five Star because we've had such positive exp good price. BB was pleasant to work with and took the time to answer my questions. I prefer buying from Five Star because we've had such positive experiences with their service on our other Subarus. More

by APCORBOY Verified Customer Verified Customer

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Great job. Very professional. Will definitely use your dealership when we need a new or used car. Very professional. Will definitely use your dealership when we need a new or used car. More

by TSJL77 Verified Customer Verified Customer

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All were very nice, knowledgeable, & helpful. BB knew the car inside & out. Great experience. Thanks BB knew the car inside & out. Great experience. Thanks More

by WARREN.CONNELLEY Verified Customer Verified Customer

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It was a great experience purchasing a Subaru, the sales person BB Belharrat was exceptional. person BB Belharrat was exceptional. More

by GABYMAR32 Verified Customer Verified Customer

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My sales person was Bebe He was great n very helpful n I purchased a car from you purchased a car from you More

by LNRTHCUTT Verified Customer Verified Customer

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the experience was very quick and there was no pressure applied to buy the car and the finance interview went well also so it was a good experience overall applied to buy the car and the finance interview went well also so it was a good experience overall More

by DISHEFF98765 Verified Customer Verified Customer

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Latif was wonderful to work with…didn’t make me feel stressed or pressured! Thanks!! stressed or pressured! Thanks!! More

by EBSPC Verified Customer Verified Customer

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BB was so easy to work with will recommend him to family and friends and neighbors! and friends and neighbors! More

by JFK802 Verified Customer Verified Customer

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We came in and we were immediately greeted by Latif, and he seemed very knowledgeable about the product, was very respectful, and answered all our questions. We did not buy that day, but we were impressed w he seemed very knowledgeable about the product, was very respectful, and answered all our questions. We did not buy that day, but we were impressed with this particular seller. We will definitely come back to see him in a couple of months. More

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