Azoz Altamimi

My family’s experience at this dealership has been one of the most stressful, disorganized, and unprofessional car-buying processes I’ve ever encountered. What should have been a straightforward purchase tur the most stressful, disorganized, and unprofessional car-buying processes I’ve ever encountered. What should have been a straightforward purchase turned into months of unnecessary frustration—with serious consequences that we are still dealing with. 1. Major Paperwork Errors Leading to Multiple Credit Denials The problems began immediately due to errors made by Mejra Berisa. A significant mistake in the paperwork caused multiple credit check denials. After waiting over an hour, we learned that my address had been entered incorrectly, triggering flags on the credit applications. This resulted in several denial letters and alerts about changes to my credit score. These unnecessary hard inquiries lowered my score and directly impacted my daughter’s loan terms, resulting in a higher interest rate. 2. Incorrect Loan Documents and Delays When the loan was finally approved, Mejra Berisa presented the paperwork—only to discover that the documents had been filled out incorrectly. We had to redo everything from scratch. This pushed our appointment well past closing hours and added even more frustration to an already difficult process. 3. Serious Registration and License Plate Mistake The failure to transfer the plates and registration from my daughter’s trade-in was also the responsibility of Mejra Berisa. My daughter was never given the option to transfer the plates. Months later, she was pulled over by police and informed that the plates on her vehicle still showed her previous car because they had not been transferred correctly. This is a completely avoidable—and potentially dangerous—error that should never occur at a dealership, especially one representing a luxury brand. 4. Loan Mismanagement and Mishandled Personal Information A month after the sale, my daughter still hadn't received any loan information. When I reviewed her paperwork, I discovered additional issues with her name and address. Mejra Berisa’s response was unhelpful—she simply resent sensitive documents through an unsecured email, raising major privacy concerns. After contacting the bank myself, I learned that the loan had been set up incorrectly, listing me as the primary borrower and my daughter as the co-signer, the complete opposite of what we had agreed to. This mistake occurred because once again, Mejra Berisa had entered my address incorrectly and failed to include my unit number. Despite proof and clear explanations, Mejra Berisa dismissed my concerns and did not take appropriate steps to fix the issue. 5. Complete Lack of Follow-Up From Finance and Management I asked Mejra Berisa to follow up with the bank and provide an update the next morning. She never did. After her unresponsiveness, I reached out directly to management, including the general manager, Jonathan Young, hoping someone in leadership would step in and help resolve the situation. I never received a single response. The complete lack of communication and accountability from both Mejra Berisa and management has been incredibly disappointing. Bottom Line: This entire process has been time-consuming, stressful, and riddled with avoidable errors. From incorrect paperwork to credit damage, mishandled personal information, mismanaged loan documents, and even failure to properly transfer plates resulting in a police stop—nothing about this experience reflects the level of service one should expect from a luxury dealership. I strongly urge potential buyers to proceed with caution. Until this dealership addresses the systemic issues within their finance and management teams, I cannot recommend them. More

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Working with Azoz was a true pleasure. I felt that he really listened to what I was looking for & took care of me. I felt that he really listened to what I was looking for & took care of me. More

by mp0 Verified Customer Verified Customer

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Nobody ever answered the phone to helped out to complete my purchase and didn’t helped to complete the paperwork. In short words the personnel didn’t helped me out and the dealership it’s been decadent. my purchase and didn’t helped to complete the paperwork. In short words the personnel didn’t helped me out and the dealership it’s been decadent. More

by Mayra Verified Customer Verified Customer

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Azoz was honest and helpful. He knew a lot about the cars. He even encouraged me to get the car I love even if it meant waiting. He knew a lot about the cars. He even encouraged me to get the car I love even if it meant waiting. More

by CODERDK Verified Customer Verified Customer

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It was a pleasure working with everyone at Mercedes of Beaverton and I look forward to working with them again! Beaverton and I look forward to working with them again! More

by TRACIRJACOBS Verified Customer Verified Customer

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Thank you once again for Beaverton of Mercedes you folks was great. You guys made a beautiful dream come true I highly recommend to family and friends the workmanship and the help that you guys provided. Ha was great. You guys made a beautiful dream come true I highly recommend to family and friends the workmanship and the help that you guys provided. Had a wonderful experience easy-going. Everything was a beautiful setting. I rate you guys a five star Whoever is next dream wants to come true. Highly recommended to go to Mercedes of Beaverton. Thanks again sincerely Mr. Miller Lee. More

by MRSEATTLE7793 Verified Customer Verified Customer

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I'm not sure if I'd recommend or not. Cons: It took a very long time to buy our car. Follow up with staff afterwards has been terrible. They say they will send us info and get back but w Cons: It took a very long time to buy our car. Follow up with staff afterwards has been terrible. They say they will send us info and get back but we don't hear a peep--bad communication! Still waiting! Pros:Learning assistance about the car was excellent while we were there. I love the car. More

by KATHRYNLICHTY Verified Customer Verified Customer

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