Axel Torres

Axel Torres and Gesy Canjay provided awesome customer service. They always show commitment, honesty, and attention to details. service. They always show commitment, honesty, and attention to details. More

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Responded to a listing on Auto Trader. Car was in stock,so I went to the dealership and took a look,took a drive.Liked the car and was prepared to buy.I have excellent credit,so I had financing in ha stock,so I went to the dealership and took a look,took a drive.Liked the car and was prepared to buy.I have excellent credit,so I had financing in hand.No issue there. Then... The salesperson wrote up an invoice that was a $3500 above the advertised price.The car was 9 years old and the invoice listed $1800 for accessories.This goes well beyond disreputable and can only be described as dishonest. I pointed out the absurdity of trying to charge for accessories on a USED car and was condescended and lied to.I left the dealership when it was apparent that this was a bait and switch and won’t return. One last note-I thought that these tactics had faded away now that people can read honest reviews (like the one you’re reading now),but I guess that you still have to have your guard up for unscrupulous dealers and their gimmicks.This is NOT how a reputable company does business. More

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Estoy muy agradecida y contenta con mi auto nuevo!!! El trato para los clientes de parte del personal es excelente, muchas gracias x su atención y profesionalismo, solo estoy esperando mi cita para el tin trato para los clientes de parte del personal es excelente, muchas gracias x su atención y profesionalismo, solo estoy esperando mi cita para el tinte de mis cristales! Axel Torres y Juan Velez son los mejores!!! More

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0 stars if I could horrible exp.Was told my approval from the credit union wouldnt work and no negotiation on anything just didnt care the credit union wouldnt work and no negotiation on anything just didnt care More

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Only thing I don't like is the $1800 mark up for things that don't equal that value. It only cost about $9 per tire to fill with Nitrous per whatever gas that requires the green valve cap, tint van be done that don't equal that value. It only cost about $9 per tire to fill with Nitrous per whatever gas that requires the green valve cap, tint van be done for about $150, and the extra key fob isn't needed since I already have a back up just in case. They even had it added in the last 2 cars we bought there and the car didn't even have tint on it! They are a bit pushy and argumentative over the topic as well. Come up with a better added package that can be optional for the customer and Arlington Toyota would be 5 stars . More

by Purple Apothecary Verified Customer Verified Customer

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