Avery Wilson | Page 4

The staff were very welcoming when first came in. Avery and Jonathan were very helpful in answering all my questions and helping me figure out what car suited me. Avery and Jonathan were very helpful in answering all my questions and helping me figure out what car suited me. More

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Had a great buying experience with both Avery and Madison, probably the best experience I have had, especially as a woman in what can be an intimidating environment. Madison, probably the best experience I have had, especially as a woman in what can be an intimidating environment. More

by srg1991 Verified Customer Verified Customer

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Avery and the team was quick and responsive, got me everything I needed and was very helpful. everything I needed and was very helpful. More

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Everyone was very helpful and even if they didn’t know the answers off hand, they made an effort to look for and find the answers. I felt comfortable asking for clarification. I also appreciated the follo the answers off hand, they made an effort to look for and find the answers. I felt comfortable asking for clarification. I also appreciated the follow up, I got a call a few days later from Andrew just to make sure everything was going well and it was. I am very happy with my decision to purchase at Royal Moore. More

by alohuskey Verified Customer Verified Customer

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Madison, Avery, and HJ made this an easy, transparent and enjoyable car buying experience. I'd highly recommend Royal Moore Mazda to friends and family. enjoyable car buying experience. I'd highly recommend Royal Moore Mazda to friends and family. More

by ERINCONLON75 Verified Customer Verified Customer

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Excellent service great people all around highly recommended nice cars good customer care great great recommended nice cars good customer care great great More

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Salesperson was understanding and knowledgeable. Very scenic test route, drive was nice. Did not end up buying here but had a good time working with Avery. Very scenic test route, drive was nice. Did not end up buying here but had a good time working with Avery. More

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This dealership was very helpful and patient with me as a first time car buyer. They made this process smooth and as stress-free as possible. Avery was a huge help and knew what I wanted and was able to find first time car buyer. They made this process smooth and as stress-free as possible. Avery was a huge help and knew what I wanted and was able to find different options for me throughout this process. She kindly gave her input and guided me towards my dream car, still near my budget! More

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Good sales people and managers with transparent and straightforward sales practices. I am a repeated customer and I have to borrow that Wilsonville dealer's slogan of "No xxxxxxxx"! straightforward sales practices. I am a repeated customer and I have to borrow that Wilsonville dealer's slogan of "No xxxxxxxx"! More

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Avery was wonderful to work with. She was super responsive to my online request about the red CX 50 immediately sent me a video link of the vehicle and invited me for a test drive. Av She was super responsive to my online request about the red CX 50 immediately sent me a video link of the vehicle and invited me for a test drive. Avery was knowledgeable, considerate and addressed my questions and concerns in a professional manner. In the spirit of continuous improvement, and you don’t need to print this on your website: I wanted to have a vehicle that had all of the “bells and whistles” and from my perspective I was became confused if that is what I received. For instance, there was a cargo package which included a cargo net and cargo blocks. When I got home, I discovered that there was not a cargo cover included in the cargo package. When I drove back out the dealership. I discovered that there are cargo packages that don’t include the cargo cover. I had explicitly said I wanted everything possible, and yet I drove away without, in my opinion, the most important part of a cargo package, the thing that hides your cargo from would-be thieves. I thought I was going to receive the cargo cover at no additional cost because it should be part of the package. The sales team should have put two and two together and offered the cargo cover before I left the lot the day before. Instead, I drove a 50 mile round-trip across the Portland Metro area to pay $200 for something that I thought was part of a cargo package Had I known that there was no cargo cover included in the cargo package when I was initially purchasing the vehicle, I would’ve asked for one and paid the $200 gladly. I guess I’m a little disappointed that there was only an apology for the miscommunication and not a compensation in the form of a discount because I drove a 50 mile round-trip using my time, and gas, to come get something that I wanted that should’ve been offered when I was buying the car. I was asked a few times if there was anything else that I would like, but when I was buying the car, it was difficult to think of everything that could possibly want. It is up to the sales team and their expertise to suggest and confirm optional items that are in the package. OK, no, I want to move over to the finance guy. I’m assuming he was the finance guy because he was trying to sell an extended warranty. He started with a very large cost for only three years of service. it did not make any sense to me to invest in that. He was very nice and warm and accommodating. He left the table saying “I’ll keep working on numbers is that OK“ and I said sure if you want to. He came back saying that the dealership works with Costco and because I’m at Costco member he can give me a discount. The discount was significant and he increased the amount of time that the warranty and services covered. So I ended up purchasing that because that was reasonable. Again again, I wasn’t thinking about saying I’m a Costco member, it did not occur to me. Why didn’t he lead with that to begin with? If there is a partnership with Costco then the dealership should ask that question upfront instead of trying to get more money out of me first and then offering the Costco discount. That sort of tactic does not increase my trust in the purchasing process. Nevertheless, I ultimately purchased the extended warranty/services package offered, and M glad that I did. Regarding DJ: DJ gave me a fair trade-in value for my Subaru Impreza. He played his manager role really well by staying in his office while Avery and the finance person went back-and-forth from me to the office to report on the process. Again, I am happy with my purchase and am looking forward to a road trip around the Olympic Peninsula in my new CX 50. More

by dkkays Verified Customer Verified Customer

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