Austin Wells

Generally, we didn't feel valued as much as we'd expect spending $37,000. We've been treated with much greater care and appreciation at a restaurant after spending $50. Overall, it's a great car but th spending $37,000. We've been treated with much greater care and appreciation at a restaurant after spending $50. Overall, it's a great car but there are a few issues that I want to provide feedback on. 1) We ordered the door edge "film" and instead had to pay extra for the door edge "guards", which we did not want because they look worse. In addition to looking worse, surprisingly, the door edge guards on the rear doors do not go up high enough on the door and we already have a chip in the paint because of that. 2) We offered to buy an extended warranty for $3,000, which was about $1,200 below what your price was. Just want you to know that your financing person, I think his name was Charlie, turned that offer down immediately and didn't counter any discount whatsoever, so we did not get any extended warranty. It is hard to understand that you left $3,000 on the table for a warranty that might never be used. 3) When we first were presented the car after delivery, I immediately had to point out that there was a large 6-8 inch scratch on the front right wheel well where all the paint was scraped off. It was obvious and looked awful. That got me inspecting the car more closely, which lead to... 4) There was a loose panel between the drivers door and the dash that I had to snap into place. 5) Some of the weather stripping around the doors were not pushed on all the way. 6) The weatherstripping on the bottom of the right front passenger door has a slice in it. Again, it's not hard to notice these things and care enough to fix them before presenting the brand new car to a customer who just spent $37,000. More

by clydiksen Verified Customer Verified Customer

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0 out 5 stars! The worst experience I’ve ever had!!! Very unprofessional! Don’t go here! The worst experience I’ve ever had!!! Very unprofessional! Don’t go here! More

by trammell.88 Verified Customer Verified Customer

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He made the sale very smooth and easy to work with during this process. He also informed me that I bring the Toyota back back when it reaches 5000 miles or 6 months which ever comes first for service during this process. He also informed me that I bring the Toyota back back when it reaches 5000 miles or 6 months which ever comes first for service work. Everyone at Brent Brown Toyota were great to work with in helping me through the whole process of getting my Toyota Highlander. More

by lkiracofe Verified Customer Verified Customer

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From the moment we arrived, we felt like everyone we met helped us purchase my company car from my company. Questions were answered, paperwork done, and the vehicle was inspected and serviced by a great te helped us purchase my company car from my company. Questions were answered, paperwork done, and the vehicle was inspected and serviced by a great team: Kyle Hammon (new), Shad, Andy, Milani. Thank you all. More

by PT Verified Customer Verified Customer

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Great customer service and care. Very respectful with regard's to my purchase and questions I had asked. Thank you. Very respectful with regard's to my purchase and questions I had asked. Thank you. More

by gallegthm Verified Customer Verified Customer

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They were super helpful, ontop of things, helpful, friendly, and did a great job helping me find what I was looking for. friendly, and did a great job helping me find what I was looking for. More

by cggreen7 Verified Customer Verified Customer

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Dallas was fantastic! The process was easy, straightforward and never troublesome. The car was not available because of supply chain issues but we were assured we would ge The process was easy, straightforward and never troublesome. The car was not available because of supply chain issues but we were assured we would get ownership within four weeks. When the car was delivered within ten days we were very pleasantly surprised. Thank you! More

by scheaffers Verified Customer Verified Customer

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Had a great and easy time. I was dealing with used car salesman all week and you guys were so straight forward and helpful. Not to mention helping me get the car of my dreams f I was dealing with used car salesman all week and you guys were so straight forward and helpful. Not to mention helping me get the car of my dreams for a great price. Thanks to Austin too who introduced me to Dallas. More

by OTTODANE Verified Customer Verified Customer

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This dealership is nice, big, and clean. My salesman was very nice and friendly. The finance department need to be able to handle most of credit cards. My salesman was very nice and friendly. The finance department need to be able to handle most of credit cards. More

by jdsodsa Verified Customer Verified Customer

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Friendly and efficient. Brent Brown dealership had what I wanted and made the buying experience enjoyable. Brent Brown dealership had what I wanted and made the buying experience enjoyable. More

by laura Verified Customer Verified Customer

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