Austin Truex | Page 7

We felt like no one was listening to us! We were asked what we wanted our payment to be and it was ignored, LOTS of pressure from the financial guy! Told him several times we didn’t want the We were asked what we wanted our payment to be and it was ignored, LOTS of pressure from the financial guy! Told him several times we didn’t want the warranty, he just kept pushing it. Very frustrating and time consuming! As far as settling on a price, payment and trade in, we were expected to agree to it without knowing what the trade in was or what they payment, price of vehicle was. That’s ridiculous! As for getting our Equinox engine replaced under warranty it took two weeks to get an answer and to start the work. Over all a very disappointing, stressful situation. Not happy customers! More

by shop21north Verified Customer Verified Customer

Report | Print

He did have me in and out quickly. I think in general not speaking of this sales person. Numbers are hidden to make ya think you are getting a deal. My new car wasn't clean, 50 miles t I think in general not speaking of this sales person. Numbers are hidden to make ya think you are getting a deal. My new car wasn't clean, 50 miles to empty. Reaked of smoke. More

Report | Print

It was a very easy and quick process. Alex saw us looking and decided to come help even after hours and the next day within a couple hours i was able to purchase a vehicle Alex saw us looking and decided to come help even after hours and the next day within a couple hours i was able to purchase a vehicle More

Report | Print

Excelente atención y nos resolvieron todas nuestras dudas , quedamos muy satisfechos y los recomiendo sin duda alguna , quedamos muy satisfechos y los recomiendo sin duda alguna More

by viole.vs Verified Customer Verified Customer

Report | Print

Friendly staff, willing to negotiate, always positive. They help you find your dream car and willing to go out of their way to help you. They help you find your dream car and willing to go out of their way to help you. More

Report | Print

Austin is great he was very open, honest, and helpful and was amazing helping with my 7 year old! I would definitely recommend him if looking for a car! was amazing helping with my 7 year old! I would definitely recommend him if looking for a car! More

Report | Print

Austin was very helpful to us on trying to find exactly what we wanted in a vehicle and got us to a price that was in our budget we really appreciated his honesty and truthfulness on everything that we tal what we wanted in a vehicle and got us to a price that was in our budget we really appreciated his honesty and truthfulness on everything that we talked about More

Report | Print

The business office was wonderful. Shaun and Cody were on their game. Our sales person Austin not so much. He needs to not talk over client. His aggressiveness was highly unappealing. Shaun and Cody were on their game. Our sales person Austin not so much. He needs to not talk over client. His aggressiveness was highly unappealing. More

by TREEABV Verified Customer Verified Customer

Report | Print

Very helpful and great to work with for finding a vehicle that was the right fit and for helping us with financing to fit our budget. that was the right fit and for helping us with financing to fit our budget. More

Report | Print

After a negative experience a few years back Austin asked for a chance to redeem the dealership name and integrity and he absolutely delivered. I will definitely recommend him and Gates to my friends and fam for a chance to redeem the dealership name and integrity and he absolutely delivered. I will definitely recommend him and Gates to my friends and family. More

Report | Print