Austin Reed

Austin Reed is the best service advisor, gets things done! Never have to worry about my cars with him done! Never have to worry about my cars with him More

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Bought several vehicles throughout the years. Book recent maintenance services was great. The recent service advisor was great. Some other service advisors need to keep the same standards of serv Book recent maintenance services was great. The recent service advisor was great. Some other service advisors need to keep the same standards of service and customer care. Pat Lobb need to have quality service in high standards for future and current customers. Please take the over fill trash bin next to the coffee machine out to keep the great image of the business. More

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Ruben is the SINGLE best sales representative in the business. He is kind, emphatic, anincredible listener and the most helpful rep we have ever encountered. 10 stars out of 5. You’re the best Ruben. business. He is kind, emphatic, anincredible listener and the most helpful rep we have ever encountered. 10 stars out of 5. You’re the best Ruben. Thank you. More

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Very organized service process. Staff is always friendly. Service is prompt. Comfortable waiting area. Great place. Staff is always friendly. Service is prompt. Comfortable waiting area. Great place. More

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Bought a brand-new 2025 Toyota Camry from Pat Lobb Toyota of McKinney and had alignment problems. Even after multiple visits, a control arm replacement, and “adjustments,” the car still sits at borderline sp of McKinney and had alignment problems. Even after multiple visits, a control arm replacement, and “adjustments,” the car still sits at borderline specs. A new car should not drive this way. Dealership’s response was slow, dismissive, and unhelpful. Poor customer care and no real resolution — very disappointing experience. More

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Whether routine maintenance or an out of the blue problem, I call Service Writer Cannon Campbell for an appointment and go to Pat Lobb Toyota of McKinney. I receive timely updates and excellent servi problem, I call Service Writer Cannon Campbell for an appointment and go to Pat Lobb Toyota of McKinney. I receive timely updates and excellent service. I recommend you give them a call next time you need service. More

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One of the most courteous places and caring I’ve been to in a long time. Exceptional. in a long time. Exceptional. More

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Austin did a great job of completing my service visit in less than an hour! less than an hour! More

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I have always been very pleased with the Sales and Service Staff at Pat Lobb’s Toyota of McKinney. Service Staff at Pat Lobb’s Toyota of McKinney. More

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I brought my new Rav4 Hybrid in for its 5,000-mile service and received a quote of $700.93 to replace my side-view mirror, including parts and installation. When I arrived for my scheduled appointment service and received a quote of $700.93 to replace my side-view mirror, including parts and installation. When I arrived for my scheduled appointment, I was informed that the part was on backorder—yet no one had bothered to call me ahead of time to save me the trip. As an apology, they gave me four free car washes, which was nice… but then, when the part finally arrived, no one called me about that either. I only found out because I happened to follow up myself. When I finally came in to have the mirror replaced, the real shock came—they tried to charge me over $1,200! I reminded Austin that he had quoted me $700.93 just a month earlier. After “checking,” he came back with a discounted total of $1,084.72—still $383.79 higher than my original quote. My only alternative? Let them reinstall my broken mirror. So, where did my extra $383.79 go, Pat Lobb Toyota of McKinney? If I hadn’t spoken up, would I have just been overcharged without question? This experience was frustrating, unprofessional, and has completely eroded my trust in this service center. Communication failures, a lack of follow-through, and an attempted price hike make me question whether I’ll return. More

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