Austin Penman

Austin and the team over at Lexus of Sarasota were a breeze to work with from start to finish. They not only made the process to follow, but also lead with transparency, and kept close to make sure ever breeze to work with from start to finish. They not only made the process to follow, but also lead with transparency, and kept close to make sure everything was answered. Would absolutely recommend going with them again. More

by lexus.retry085 Verified Customer Verified Customer

Report | Print

Austin ordered my new gx 550, explaining the process along the way. Everything went as planned and was a great experience overall!! along the way. Everything went as planned and was a great experience overall!! More

by joepelletierjr Verified Customer Verified Customer

Report | Print

We had a very good experience working with Austin Penman online making this purchase. He did a great job helping us with videos, photos, etc. online making this purchase. He did a great job helping us with videos, photos, etc. More

by georgehm512 Verified Customer Verified Customer

Report | Print

I have bought about 25 new cars in my life, and I have never been treated better than how I was be the people at Sarasota Lexus. never been treated better than how I was be the people at Sarasota Lexus. More

by DavidRussell015 Verified Customer Verified Customer

Report | Print

Day of sale great was great, has been a bit bumpy since. They have a lot of construction going on now, so maybe that is it. They have a lot of construction going on now, so maybe that is it. More

by jayg8tor Verified Customer Verified Customer

Report | Print

We reached out to Lexus of Sarasota, mainly because they were a few thousand cheaper on a new ES350. I expected to have the fees, delivery, and extras make up for the difference between here (Nashville) and were a few thousand cheaper on a new ES350. I expected to have the fees, delivery, and extras make up for the difference between here (Nashville) and there, but to our surprise the fees were standard and did not amount to much. The best part about this transaction was the preparation by Austin. The guy knew the drill well, and had every step of the way covered. We thought doing this transaction from 600+ miles away would be tough, but his experience in it all was very reassuring and made it quite easy. It was about the easiest car transaction I've ever been a part of. All statements and promises he made were followed through. No surprises. Things were straightforward. We got the car, and everything was A+ perfect. This isn't just a review; this is a recommendation. This is what one should expect from Lexus, and he delivers on their behalf. More

by shafe10 Verified Customer Verified Customer

Report | Print

My experience with Lexus of Sarasota has been excellent. Everyone from the beginning until the end was very professional and easy to work with. Everyone from the beginning until the end was very professional and easy to work with. More

by TWSHAFER Verified Customer Verified Customer

Report | Print

Austin Penman has excellent communication skills. The overall process to buy the car took look longer than I was expecting or used to based on other car buying processes I have been involved with in The overall process to buy the car took look longer than I was expecting or used to based on other car buying processes I have been involved with in the past. I love my car! I'm very happy with my purchase. More

by vonyaalleyne Verified Customer Verified Customer

Report | Print

After some average at best sales communication prior to Austin getting involved, we were able to schedule and purchase. Both Austin and Matt (F&I) did a good job working with us. Austin getting involved, we were able to schedule and purchase. Both Austin and Matt (F&I) did a good job working with us. More

by bbdawg57 Verified Customer Verified Customer

Report | Print

Overall, a good experience. Austin was excellent at addressing my concerns. dealership could have done a better job at letting me know what items were missing from the vehicle r Austin was excellent at addressing my concerns. dealership could have done a better job at letting me know what items were missing from the vehicle rather than my having to figure that out on my own. More

by cdogasman Verified Customer Verified Customer

Report | Print