I was able to get an appointment in a very reasonable
good time and they gave me a courtesy car to drive in the meantime
good time and they gave me a courtesy car to drive in the meantime
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by Xochitl Napolew
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
the gentleman that drives the car in and out of the service area.. he is a remarkable good manners older man and I appreciate much his service
Apr 07, 2026 -
Sunset Volkswagen responded
Thank you for your kind feedback! We’re glad we could get you in quickly and provide a courtesy car to keep things convenient. We appreciate your support and look forward to helping you again!
Everything was great except the $3,000.
The car is running great, always worry I don’t t need all the things. I’m 88, however. Don’t want a new car, too much to get adjusted to.
The car is running great, always worry I don’t t need all the things. I’m 88, however. Don’t want a new car, too much to get adjusted to.
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by W10SFAN
Verified Customer
Verified Customer
Service Price Transparency
Apr 06, 2026 -
Sunset Volkswagen responded
Thank you for your feedback. We’re glad to hear your car is running great and that your experience was mostly positive. We understand that deciding on additional services can be challenging, especially when adjusting to a new car isn’t your preference. We appreciate your honesty and your trust in us, and we’re here to support you with any questions or concerns you may have in the future.
Really liking the new place more and more!
When you’ve been coming to this dealer for nearly 20 years and you see the same staff, it’s always enjoyable!
Off topic but this is the only place
When you’ve been coming to this dealer for nearly 20 years and you see the same staff, it’s always enjoyable!
Off topic but this is the only place I can mention this. I had 2 loaners when I dropped off my car. The first was a brand new Jetta with 34 miles. I don’t know how this got missed in the PDI, but the AC did not work and it almost smelled like hot electronics. It was solved immediately with a brand new Tiguan with 16 miles. I have to say, for a base model Tiguan, that’s the most impressive base model anything I’ve ever driven! It’s actually in my top 5 loaners. It does Audi Q5 things while being WAY better than the new Q5 in every possible way for half the price. I’d actually consider a fully loaded one if I need another daily. It reminds me of my fully loaded 2018 Tiguan in Canada. The Jetta on the other hand, my family has owned 3 of them. 2006, 2009, and 2010. It’s a shame what that car has turned in to now these days.
Other than that slight tangent, all was very well!
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by gcesaroni
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Mike in service!
Apr 06, 2026 -
Sunset Volkswagen responded
Thank you for sharing your detailed feedback! We’re thrilled to hear you continue to enjoy visiting us after nearly 20 years and that our staff has made your experiences consistently enjoyable.
We appreciate your patience with the loaner situation and are glad it was quickly resolved with the Tiguan. It’s great to hear you were impressed with its performance. Your insights on the vehicles are very thoughtful.
Most importantly, we’re happy the rest of your visit went smoothly. Thank you for your loyalty and for taking the time to share your experience.
Excellent sales personnel, answered all questions, did
not "Cha Ching" us or take advantage of us on dealers fees. Don't overpay for dealers fees ever.
not "Cha Ching" us or take advantage of us on dealers fees. Don't overpay for dealers fees ever.
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by pagano8
Verified Customer
Verified Customer
Apr 06, 2026 -
Sunset Volkswagen responded
Thank you for sharing your experience! We’re glad to hear our sales team provided honest, transparent service and answered all your questions. We always strive to make the buying process fair and straightforward, and we appreciate your trust in us.
My experience was excellent!
The people were very pleasant to work with and my wait time was minimal.
The people were very pleasant to work with and my wait time was minimal.
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by MJGEERS
Verified Customer
Verified Customer
Service Price Transparency
Apr 06, 2026 -
Sunset Volkswagen responded
Thank you for your feedback! We’re delighted to hear your experience was excellent and that our team made everything pleasant and efficient. We truly appreciate you choosing us and look forward to your next visit.
All experiences and interactions with Sunset Volkswagen
Service Department advisors and staff have been courteous, pleasant and professional. I give my highest recommendation without hesitation.
Service Department advisors and staff have been courteous, pleasant and professional. I give my highest recommendation without hesitation.
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by huasoboricua1952
Verified Customer
Verified Customer
Service Price Transparency
Apr 03, 2026 -
Sunset Volkswagen responded
Thank you for your glowing review! We’re thrilled to hear that every interaction with our service department has been courteous, pleasant, and professional. Your highest recommendation means a great deal to us, and we look forward to continuing to provide you with exceptional service!
I like being able to come in and meet with Austin and
know I am in good hands
know I am in good hands
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by SERRAWLINS
Verified Customer
Verified Customer
Apr 03, 2026 -
Sunset Volkswagen responded
Thank you for sharing your experience! We’re thrilled to hear that meeting with Austin gives you confidence and peace of mind. Providing trustworthy, reliable service is exactly what we aim for, and your feedback means a lot. We look forward to seeing you again!
Austin is always #1 in assuring customer satisfaction and
getting me scheduled and out the door in a timely fashion. I will always ask for him and appreciate every other employee we have gotten to know; from
getting me scheduled and out the door in a timely fashion. I will always ask for him and appreciate every other employee we have gotten to know; from the moment you drive into the service lane and are greeted by the friendly check in guy till you go to the cashier to settle up what you owe - everyone is so nice. Sunset VW serves the Sarasota community very well and Austin as well as Preston in Sales and Cordale in Finance along with Brian Green are all the very best at commitment to their business
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by lbreidenbach
Verified Customer
Verified Customer
Service Price Transparency
Apr 02, 2026 -
Sunset Volkswagen responded
Thank you so much for your thoughtful and detailed feedback! We’re thrilled to hear that Austin continues to deliver top notch service and make your visits smooth and efficient. It’s also wonderful to know that so many members of our team, from the service lane to sales and finance, have made such a positive impression.
Your kind words about Preston, Cordale, Brian, and the entire staff truly mean a lot. We’re proud to serve the Sarasota community, and it’s customers like you who make what we do so rewarding. We sincerely appreciate your continued trust and look forward to taking great care of you for years to come!
Everything was very quickly, and the car was taken in
immediately—even though we arrived 30 minutes before our scheduled appointment. Thank you for the service!
immediately—even though we arrived 30 minutes before our scheduled appointment. Thank you for the service!
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by irinamezentseva84
Verified Customer
Verified Customer
Service Price Transparency
Apr 01, 2026 -
Sunset Volkswagen responded
Thank you for your feedback. We’re glad we were able to get your vehicle in quickly and ahead of your scheduled appointment. We appreciate your kind words and are happy to hear you had a great experience. We look forward to seeing you again.
The service for my vehicle was top notch, Austin is
probably one of the best service professional I've had in all the years of owning a car, Great experience,
probably one of the best service professional I've had in all the years of owning a car, Great experience,
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by MBERNATCHE
Verified Customer
Verified Customer
Service Price Transparency
Mar 31, 2026 -
Sunset Volkswagen responded
Thank you for sharing your experience! We’re thrilled to hear that your service was top notch and that Austin made such a positive impression. He truly takes pride in providing excellent service, and your kind words mean a lot. We’re glad your experience was a great one and look forward to assisting you again in the future!