Austin Murphy
Austin Murphy at Sunset Volkswagen

Austin Murphy

Service Advisor

Sunset Volkswagen

5005 S Tamiami Trail
Sarasota, FL 34231

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4.8
76 Reviews
4.8

76 Reviews

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76 Reviews of Austin Murphy

April 06, 2026

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Employee Rating

I was able to get an appointment in a very reasonable good time and they gave me a courtesy car to drive in the meantime More

by Xochitl Napolew
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: the gentleman that drives the car in and out of the service area.. he is a remarkable good manners older man and I appreciate much his service

Apr 07, 2026

Sunset Volkswagen responded

Thank you for your kind feedback! We’re glad we could get you in quickly and provide a courtesy car to keep things convenient. We appreciate your support and look forward to helping you again!

April 04, 2026

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Everything was great except the $3,000. The car is running great, always worry I don’t t need all the things. I’m 88, however. Don’t want a new car, too much to get adjusted to. More

by W10SFAN
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Recommend Dealer
Yes
Apr 06, 2026

Sunset Volkswagen responded

Thank you for your feedback. We’re glad to hear your car is running great and that your experience was mostly positive. We understand that deciding on additional services can be challenging, especially when adjusting to a new car isn’t your preference. We appreciate your honesty and your trust in us, and we’re here to support you with any questions or concerns you may have in the future.

April 04, 2026

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Really liking the new place more and more! When you’ve been coming to this dealer for nearly 20 years and you see the same staff, it’s always enjoyable! Off topic but this is the only place More

by gcesaroni
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Recommend Dealer
Yes

Other Employees Tagged: Mike in service!

Apr 06, 2026

Sunset Volkswagen responded

Thank you for sharing your detailed feedback! We’re thrilled to hear you continue to enjoy visiting us after nearly 20 years and that our staff has made your experiences consistently enjoyable. We appreciate your patience with the loaner situation and are glad it was quickly resolved with the Tiguan. It’s great to hear you were impressed with its performance. Your insights on the vehicles are very thoughtful. Most importantly, we’re happy the rest of your visit went smoothly. Thank you for your loyalty and for taking the time to share your experience.

April 04, 2026

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Excellent sales personnel, answered all questions, did not "Cha Ching" us or take advantage of us on dealers fees. Don't overpay for dealers fees ever. More

by pagano8
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Finance Experience
Recommend Dealer
Yes
Apr 06, 2026

Sunset Volkswagen responded

Thank you for sharing your experience! We’re glad to hear our sales team provided honest, transparent service and answered all your questions. We always strive to make the buying process fair and straightforward, and we appreciate your trust in us.

April 03, 2026

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My experience was excellent! The people were very pleasant to work with and my wait time was minimal. More

by MJGEERS
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Recommend Dealer
Yes
Apr 06, 2026

Sunset Volkswagen responded

Thank you for your feedback! We’re delighted to hear your experience was excellent and that our team made everything pleasant and efficient. We truly appreciate you choosing us and look forward to your next visit.

April 02, 2026

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All experiences and interactions with Sunset Volkswagen Service Department advisors and staff have been courteous, pleasant and professional. I give my highest recommendation without hesitation. More

by huasoboricua1952
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Recommend Dealer
Yes
Apr 03, 2026

Sunset Volkswagen responded

Thank you for your glowing review! We’re thrilled to hear that every interaction with our service department has been courteous, pleasant, and professional. Your highest recommendation means a great deal to us, and we look forward to continuing to provide you with exceptional service!

April 02, 2026

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I like being able to come in and meet with Austin and know I am in good hands More

by SERRAWLINS
Recommend Dealer
Yes
Apr 03, 2026

Sunset Volkswagen responded

Thank you for sharing your experience! We’re thrilled to hear that meeting with Austin gives you confidence and peace of mind. Providing trustworthy, reliable service is exactly what we aim for, and your feedback means a lot. We look forward to seeing you again!

April 01, 2026

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Austin is always #1 in assuring customer satisfaction and getting me scheduled and out the door in a timely fashion. I will always ask for him and appreciate every other employee we have gotten to know; from More

by lbreidenbach
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Recommend Dealer
Yes

Other Employees Tagged: Brian Green, Cordale Johnson

Apr 02, 2026

Sunset Volkswagen responded

Thank you so much for your thoughtful and detailed feedback! We’re thrilled to hear that Austin continues to deliver top notch service and make your visits smooth and efficient. It’s also wonderful to know that so many members of our team, from the service lane to sales and finance, have made such a positive impression. Your kind words about Preston, Cordale, Brian, and the entire staff truly mean a lot. We’re proud to serve the Sarasota community, and it’s customers like you who make what we do so rewarding. We sincerely appreciate your continued trust and look forward to taking great care of you for years to come!

March 31, 2026

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Everything was very quickly, and the car was taken in immediately—even though we arrived 30 minutes before our scheduled appointment. Thank you for the service! More

by irinamezentseva84
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Apr 01, 2026

Sunset Volkswagen responded

Thank you for your feedback. We’re glad we were able to get your vehicle in quickly and ahead of your scheduled appointment. We appreciate your kind words and are happy to hear you had a great experience. We look forward to seeing you again.

March 31, 2026

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The service for my vehicle was top notch, Austin is probably one of the best service professional I've had in all the years of owning a car, Great experience, More

by MBERNATCHE
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Service Communication
Recommend Dealer
Yes
Mar 31, 2026

Sunset Volkswagen responded

Thank you for sharing your experience! We’re thrilled to hear that your service was top notch and that Austin made such a positive impression. He truly takes pride in providing excellent service, and your kind words mean a lot. We’re glad your experience was a great one and look forward to assisting you again in the future!

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