Austin Hill

They do lie to you and they never stop. We purchased a 2019 Titan truck and was promised a step to get in the bed of the truck. They told us they would have to order the step no matter how m We purchased a 2019 Titan truck and was promised a step to get in the bed of the truck. They told us they would have to order the step no matter how many time I called or went by the dealership, they would say it just hasn't come in yet that has been three months or more. Worse company to deal with. More

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not a way to do business i was going to travel to this dealership from out of town to buy a new car. they wanted a $500 non-refundable over the phone payment to lock in the d i was going to travel to this dealership from out of town to buy a new car. they wanted a $500 non-refundable over the phone payment to lock in the deal. i said no-and thought what kind of a place is this that charges a $500 non-refundable money over the phone to lock in a deal. what kind of a business deals with people this way-not with me-i bought the new car from a different dealership-good-bye ted russell nissan, paul williams More

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Not what I wanted!!! I walk into the Ted Russell Nissan dealership on Kingston Pike in Knoxville, TN with a pre-approval via a Diamond Dealership Partnership between this I walk into the Ted Russell Nissan dealership on Kingston Pike in Knoxville, TN with a pre-approval via a Diamond Dealership Partnership between this dealership & Capital One. Both Maria Yanni & Austin (in finance) knew I was not at all happy with what I was signing paperwork for. When I attempted to return the vehicle the very next morning to get the vehicle I really wanted, I was told tha t I signed the paperwork, therefore I was stuck with it. Ms. Yanni said "We're not Walmart and don't just turn around and let you bring it right back if you're not happy with it." I have since spoken to Capital One (my finance company) and was told that the dealership could've easily taken t he vehicle back the next morning and could've switched the paperwork/contract to a different vehicle, if they weren't trying to just go for another sale on their record. There was a lot of attitude from Maria Yanni during my ordeal too, especially when she found out I was looking for a different dealership to trade this Nissan in to so that I could be happy with z major purchase that I am stuck making payments on for the next 6 years!! Not happy at azll and I tell everyone what they did. More

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Buyer Beware! If you are thinking about buying from Ted Russell Nissan, we can tell you from our experience that they manipulate the numbers on appraised trade-in v If you are thinking about buying from Ted Russell Nissan, we can tell you from our experience that they manipulate the numbers on appraised trade-in value and purchase price. Our purchase price was upped $2,000 and trade-in devalued $2,000. Buyer beware! We were asleep at the wheel never expecting this type of dealing. We learned the hard way. Stick with reputable dealers as we have in the past. More

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Average/Typical Car Sales Altogether: I purchased a used 2012 loaded Kia Sportage from Ted Russell Nissan and while I wouldn't bad-mouth the dealership, I wouldn't recommend th Altogether: I purchased a used 2012 loaded Kia Sportage from Ted Russell Nissan and while I wouldn't bad-mouth the dealership, I wouldn't recommend them either simply because I don't feel I received anything special. It was also made clear they do not go out of their way for you. I received a fair vehicle price Before the ad-ons, however if there had been another vehicle matching this one available to walk out TO within a few-hours range, I would have walked out no question when they were not willing to work with me with the price much. Their fees are high - the "processing fee" alone at $595 - No way hose'...! Not a good feeling when you're siting in that chair signing...however I wanted this specific vehicle and did not want to sacrifice if possible, after having my prior vehicle for 11 years and saving for the new one for some time. The trade-in price was low as well as below my original minimum, though I got it raised slightly. The rest: I stated my intention to use a new credit card for the portion of this vehicle I was not paying cash for from the beginning; I was told he didn't think they could do that and was never provided an official answer after mentioning on multiple occasions. By the time I decided I wanted the vehicle, not in the mood and wanting to avoid any further run-around regarding CC acceptance, I decided to go the backup route and finance through my bank. This was inconveniencing and to this day is still an annoyance. I was told by the salesman that they do oil changes and a basic-intermediate inspection on the vehicles. The only thing done to this vehicle was a detailing so it would be prettied up. During nor after just investing $22k, half of which was in cash, at this company - I was denied a basic oil change with no attempt by the salesman to even request it be done nor thrown in, even after stating that the oil was dark and obviously no inspection nor oil change was completed. Very poor customer service move for something so basic - we're not talking about an old or cheap vehicle that I spend my hard-earned and saved money on. . I questioned an auto-unlocking feature of the vehicle I did not feel was safe and knew could/must be disabled by the dealer and I was told providing this service could not be covered with no attempt at requesting. Another of what could have been an easy returning customer, customer service detail. I was told that TR offers a 30-day warranty on all vehicles they sell, yet every time I questioned this I was looked at strangely and every paper I signed stated As-is with no warranty implied. Slimy? You tell me. Good thing Kia's warranty is remaining. I feel as if I'm forgetting a few more incidents, but I think these are most of any worth mentioning. Salesman: I dealt with Austin Hill. Mostly very responsive, other times did not attempt to do the due diligence he should have as stated above. Austin is a great, no pressure type to deal with before the sale - I would recommend him there for sure, however in every way the typical car salesman in the bargaining room. Welcoming and easy to deal with in an overall sense and not the harassing type. Nissan dealership: TR was Terrible at paperwork speed. My bank called me 2-3 times asking if I happened to know if/when TR had sent them such and such because they hadn't received it. It took almost eight weeks to get my new tag and when I finally did, I got a letter in the mail vs. a simple phone call. Strange; a phone call would have allowed me to get it sooner and stamps would sure cost more than a call - this, obviously a minor item, though. Ted Russell Kia service area: I went here for a few items agreed upon with the deal and I Would recommend them. The waiting area has wi-fi, all of the Kia representatives that happened through to the vending machines were always friendly and at minimum made contact, and the service area took good care of me as well as were friendly and explanative with questions. Prices of the 4-5 services I was aware of were high, but not ridiculously high. More

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The people we dealt with at Ted Russell all did well by us. Austin Hill listened to my wife's requirements and showed her the vehicle that met them. He didn't pressure or try to oversell...just showed he us. Austin Hill listened to my wife's requirements and showed her the vehicle that met them. He didn't pressure or try to oversell...just showed her exactly what she wanted. Tommy Kinsler made us a good deal without having to haggle. Anita and Daniel followed up the sale with friendly service and excellent information. More

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We were very comfortable throughout the buying process with Austin and Anita. Tracey helped us understand our vehicle and helped us set up bluetooth and radio. with Austin and Anita. Tracey helped us understand our vehicle and helped us set up bluetooth and radio. More

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These people stayed late to help us was very nice about everything thanks Austin Hill and Gary Nolan for the great experience. My expectations were exceeded during this experience from beginning to end. I everything thanks Austin Hill and Gary Nolan for the great experience. My expectations were exceeded during this experience from beginning to end. I will never shop anywhere else! Iwill recommend your company to everyone I meet. More

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They were all very nice. I have bought new cars several times and it has always been a struggle. It went very smoothly this time and I will check there first the next time I need to buy a car.. times and it has always been a struggle. It went very smoothly this time and I will check there first the next time I need to buy a car.. More

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We just purchased a new frontier from Ted Russell Nissan and it was a great experience. The staff was friendly and helpful. We highly recommend this dealership for all car buyers. and it was a great experience. The staff was friendly and helpful. We highly recommend this dealership for all car buyers. More

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