Austin Hammond

Bulldog Kia responded

Gina, we received your review and understand your frustration, however, vehicles are always first come, first served. We have to sell to whoever purchases first because we would be holding cars for customers and not selling if we did that. We have a business to run and we are not a holding facility. The customer that purchased the vehicle you were looking into came in and purchased before you messaged and said you wanted to buy it. It would not make sense at all for a business to hold a vehicle for a potential customer when another customer is in person and willing to make the purchase right away. Grocery stores, realtors selling houses, online stores, etc. all do business in this manner. You were also not the only other person interested in the vehicle and were not the first person to inquire about it. There were others who inquired about it before you did. In fact, there were multiple other people interested and the sale goes to whoever agrees to purchase first. Although we sympathize with you in that you spent time going back and forth about the vehicle, you had ample time to make a final decision and secure the vehicle, however, you did not. Our team messaged you immediately after you sent your information to us on Friday evening. We did not get a response from you until late Saturday morning after multiple attempts to reach you. Maurey even messaged you early in the morning, hours before coming into work, to ensure you had a chance to get the vehicle because it was inquired about by multiple people. 10 minutes after you sent the first response to us, Maurey went and took more photos for you and set them up in a nice video slideshow so that you could see the vehicle in more detail. While he was in the middle of sending you two different videos with pictures, you asked two questions. Both of which would be responded to once he was finished sending the pictures and back at his computer. You immediately made snarky comments about not getting a response immediately when we did not get responses from you for over 17 hours. The strange thing is that he did reply to you, you just didn't see the message for some reason. He replied to you at exactly 11:56am which is 5 minutes after you sent the message and 40 minutes after the first message was sent and after he had already sent you a second round of pictures. There is a process to getting transportation calculated and Saturdays are our busiest day. Our team members worked hard to get you the information you needed as soon as possible, but with the responses not coming back from you until deep into the busiest time of the week, they did their best. After hearing that the vehicle was sold to another person, you began your thread of cussing out every team member involved in the deal, emailing us over and over with disrespectful comments, and throwing a fit via email because you didn't get what you wanted. Out of respect for your privacy and to not drag this along anymore, we will refrain from publicly posting the vulgar emails you sent our team members, but we do hope that you will learn from this experience. Please do not contact us if you have any further questions. We no longer wish to do business with you. Thank you!

Bulldog Kia responded

WOW and Thank You! What a journey it's been, and we're delighted to have shared it with you! Cesar's commitment to ensuring you had the perfect Kia Sportage is just one example of the personalized service we strive for at Bulldog Kia. Shoutouts to David, Austin, and Joe hit us right in the feels! It truly is a team effort, and we're grateful for your acknowledgment. Your unique insights and any specific moments that made your experience memorable are valuable to us. Thanks for recommending Bulldog Kia—we're always here for your automotive needs. Warm regards, Bulldog Kia Team

Bulldog Kia responded

Debbie! What a pleasure it was to help you find exactly what you wanted! 🌟 Cesar is over the moon knowing he could meet your wish list and ensure you feel confident operating your new vehicle. We're absolutely thrilled to hear you'll be a return customer. Whenever you have more questions or if there's anything else you need, don't hesitate to reach out. We're here to make every visit as enjoyable as the first. Looking forward to serving you again, and thanks a bunch for choosing Bulldog Kia! Happy holidays, Bulldog Kia Team

Bulldog Kia responded

Thank you so much for the amazing review! We appreciate your business and thank you for taking the time to leave us a review. We are so glad to hear about your wonderful customer service experience and that you left completely satisfied with your Kia Sportage. We look forward to seeing you again and hope you have a great day!

Bulldog Kia responded

Thank you so much for the great review! We always appreciate our repeat customers and we are so glad to hear about your wonderful customer service experiences. Russ is an awesome team member who goes above and beyond to assist his customers to make sure they are taken care of in the best way possible. Thank you for being a Bulldog Kia customer. We appreciate your business and hope you have a great day!

Bulldog Kia responded

Hi Don, we received your review over the weekend and are highly concerned over the issues you are experiencing. I am not able to find an account for a Don Burroughs that was serviced here recently and don't have record of that name for anyone who serviced here with multiple trips. Is it possible the account is under a different name or that it is a different dealership you had this experience at? Also, we noticed that the employees you reviewed were the Sales Department and not the Service Department. Are you meaning to review the Sales team for a Service issue? We look forward to hearing back from you!