Austin Gammon

Was under the impression that I had an appointment first thing in the morning so I could have my issue taken care of and go about my day. Upon arriving I was asked if I was dropping the vehicle off. I said thing in the morning so I could have my issue taken care of and go about my day. Upon arriving I was asked if I was dropping the vehicle off. I said no, I would be waiting. I was very rudely told “you might be waiting awhile”. I was then asked if I was there for any other services which I replied “no”. Like I was hiding something. A gentleman standing off in the corner then spoke up and said I think you are here to see me as well. Turns out he’s the paint touch up guy. Good thing he was there or I may have been wondering what the service advisor was asking about all day. I had no idea the paint guy was coming that day. I just purchased a vehicle from you and had a minor problem, that quite frankly I had a pretty good idea what was wrong with it and could have easily fixed it myself. However based on principle I took it back as it clearly was never noticed through the recon and prep/delivery process. I can only imagine if simple door switches weren’t checked for proper operation what else was missed during the inspection and prep. I understand that people have bad days. When you deal with the public and a customer you need to put it aside. I will NEVER be using Key for any services again. More

by jakebourdeau80 Verified Customer Verified Customer

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Easy to deal with and they go the extra step I would buy from them again from them again More

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Great service. You made the car buying process easy. Helped us with our unique circumstances. Thankyou You made the car buying process easy. Helped us with our unique circumstances. Thankyou More

by trbakker Verified Customer Verified Customer

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Jen and her team are a pleasure to work with, efficient and professional every time I need to bring my jeep in and professional every time I need to bring my jeep in More

by bdaisymeadow Verified Customer Verified Customer

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The Rochester crew took really good care of my car, I'll definitely be coming back for my next service! definitely be coming back for my next service! More

by Ryan Verified Customer Verified Customer

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Sales Rep Austin was quick to reply and answered all of our questions thank you our questions thank you More

by Timothy Verified Customer Verified Customer

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Something I look for when I trust someone else to work on my truck is knowledge and professional. Which is what I always find here thanks! my truck is knowledge and professional. Which is what I always find here thanks! More

by speedsterdale Verified Customer Verified Customer

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They were very attentive to our need. They were efficient and were eager to assist us. This was a great experience. We will be back to them again for our next great experience They were efficient and were eager to assist us. This was a great experience. We will be back to them again for our next great experience More

by gerrybelliveau Verified Customer Verified Customer

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I will recommend the dealership to everyone I know. They are awesome and easy to work with. Everybody was so helpful and understanding. I love how they worked with us and not against us. They are awesome and easy to work with. Everybody was so helpful and understanding. I love how they worked with us and not against us. More

by creggbrunelle Verified Customer Verified Customer

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1st time using this dealership, the experience has been excellent so far, all the staff have been excellent excellent so far, all the staff have been excellent More

by edwardjboucher Verified Customer Verified Customer

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