Austin Downey | Page 3

Great experience at Roswell INFINITI Thom and the rest of the staff at Roswell INFINITI were a pleasure to work with! Very happy with our experience and my new Infiniti! Thom and the rest of the staff at Roswell INFINITI were a pleasure to work with! Very happy with our experience and my new Infiniti! More

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On line contact, delivered promise Initial contact was via Consumers Report inquiry. Prompt follow up, sales consultant courteous, friendly and answered all our questions. Vehicle was a Initial contact was via Consumers Report inquiry. Prompt follow up, sales consultant courteous, friendly and answered all our questions. Vehicle was as promised. No haggling, met promised price. Pleased with process and purchase. More

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Great Experience Friendly, efficient and knowledgeable. Josh made the process very easy and was a great guy to chat with. He made the trade in of our current car simpl Friendly, efficient and knowledgeable. Josh made the process very easy and was a great guy to chat with. He made the trade in of our current car simple and time in the dealership was minimal. More

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First Class Bought a used car found online. Greeted by salesmen as we parked our car while asking for Austin, the online guy. They were expecting us. Austin turne Bought a used car found online. Greeted by salesmen as we parked our car while asking for Austin, the online guy. They were expecting us. Austin turned us over to Anthony. No pressure. Extremely professional. Took the test drive. Made the purchase. Very impressed with entire process. Drove 2 1/2 hours to get there. Well worth the drive. Highly recommend. More

by jrosscoffman Verified Customer Verified Customer

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Very Frustrating Successful Purchase I’ve had mixed experience with the sales group at Roswell Infiniti. Good in 2010; lousy in 2012 compelling me to go to Gwinnett, their sister shop; go I’ve had mixed experience with the sales group at Roswell Infiniti. Good in 2010; lousy in 2012 compelling me to go to Gwinnett, their sister shop; good again in 2015 giving them a shot; and lousy again in 2019. Here’s the problem: we were told three times “the car is yours” before it was for real the fourth time. I attribute this to management, as their communication with the sales team was poor. I liked the persistence, professionalism and the friendliness of the sales staff to the point we were ready to go. But after leaving a trip early to get back and work out a deal on the car we wanted, agree upon a price and have the price sheet prepared, the sales manager informs us that “unfortunately, this particular car was brought in for another buyer, a repeat buyer, and they had first choice.” I had to inform him that We, too, was a repeat buyers, which he clearly did not know nor did it matter. What was additionally disappointing is that when my wife and I started to leave, there no offer of a handshake, no statement that, as a repeat buyer, they would go out on the hunt for another vehicle, — no, just a sad walk away by both parties. Btw, the salesman offered me a sincere apology and a handshake at that time. The SM did not handle his side well. So the other two “oops”: We’re called on Saturday morning saying the other buyer passed and, if we wanted it, it was ours!” We were excited about it and said we’d take it. Not 30 minutes later, the next call comes saying “Don’t come — apparently they haven’t really decided!” At that point, we decided to go get a pre-owned Mercedes E400 convertible from which would have ended a 10 year relationship with Infiniti. Sure enough, the phone rings again and we’re told it is really yours if you wanted. At that point, I had some choice words about us coming maybe down there for no reason, but I was assured the car was mine if we did, so we did and the seal got closed. Communication between management and the sales team was way off and it almost cost them a customer and definitely impacted my perception of the Roswell management team. If I didn’t have the history with then that I have, I could write this off as a one-off, but I do so I can’t. Get your act together folks! I have had nothing but excellence from the service side of things, so I would still recommend them to a friend, but I would tell them to deal with the sales management with caution — that’s a shame. More

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Infiniti Q60S Certified Pre-Owned Purchase Roswell Infiniti Having discovered a couple of Infiniti Q60S pre-owned vehicles on-line, we visited Roswell Infiniti to see how we liked them, having really enjoyed ou Having discovered a couple of Infiniti Q60S pre-owned vehicles on-line, we visited Roswell Infiniti to see how we liked them, having really enjoyed our 2007 Nissan 350Z roadster for over 10 years. Christian Puglisi was very helpful in pointing out the salient features of each vehicle, and Bill Gray worked very hard to earn our business. We settled on a beautiful silver 2018 Infiniti Q60S that reminded us so much of our first Z car, a 280ZX Turbo. The whole experience was very easy, professional, and enjoyable. Thanks Roswell Infiniti..!! More

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Streamline meets Luxurious Upon arrival I was greeted by Austin Downey, he was extremely professional and incredibly knowledgeable about the Infiniti product. Austin assisted me Upon arrival I was greeted by Austin Downey, he was extremely professional and incredibly knowledgeable about the Infiniti product. Austin assisted me with finding the perfect vehicle to fit both my desires and needs. The entire experience was smooth and streamlined. The facility is gorgeous and gives a luxurious vibe. I never felt pressured nor stressed during my purchasing process. I would highly suggest Austin and this location to anyone. More

by cassce Verified Customer Verified Customer

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Love the car. Look forward to being able to drive it! Purchased a 2018 Q50S which I absolutely love. Drove it home with no problem. When I tried to start it up the next morning, the service engine light w Purchased a 2018 Q50S which I absolutely love. Drove it home with no problem. When I tried to start it up the next morning, the service engine light was on again (it had been on during the test drive), and the car was very slow to start. I brought it to my local dealership who told me the battery was low. Still having cold starting issues I had to bring it back to the dealership where they believe that it is a fuel delivery issue. Car is beautiful and I was given exceptional customer service, but it has spent more time being worked in than in my possession. Very disappointed with the service department for letting a car be sold with these issues. Only bright spot is that it is a CPO! More

by james.shaw.3 Verified Customer Verified Customer

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Exceptional Everyone was super helpful and kind. No one was pushy, but wanted to make us happy at every point during the shopping and purchase experience. Everyone was super helpful and kind. No one was pushy, but wanted to make us happy at every point during the shopping and purchase experience. More

by TAMMYLATERVEER Verified Customer Verified Customer

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Derrick, Austin and Reggie are the A-Team @Roswell Infiniti. It was a long day, but in the end we made the deal happen. I feel like they really cared about my experience and treated me very well. I Infiniti. It was a long day, but in the end we made the deal happen. I feel like they really cared about my experience and treated me very well. I was also impressed with the post sale follow up. I will highly recommend this deanship to my sphere. More

by BKLYN.CROWNHGTS Verified Customer Verified Customer

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