Austen Roman

They are very knowledgeable and attentive. I would definitely recommend them to others for vehicle needs. I would definitely recommend them to others for vehicle needs. More

by c.a.dumont Verified Customer Verified Customer

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Overall been going here for 5 years amd bought 3 cars from them without any problems. from them without any problems. More

by ssuarez1484 Verified Customer Verified Customer

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Everyone we dealt with went above and beyond to make sure we were happy and everything was to our expectations. I would highly recommend and will continue to use thieir services. we were happy and everything was to our expectations. I would highly recommend and will continue to use thieir services. More

by jcfuhrman Verified Customer Verified Customer

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Very satisfied, in and out in less than 3 hours with my brand new Telluride! Asked all the right questions, got me a good deal. I'll be back to trade in February for the all new '27 Telluride ! brand new Telluride! Asked all the right questions, got me a good deal. I'll be back to trade in February for the all new '27 Telluride ! More

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The best customer service ever! ! I love my new Kia !The price was great. Thankyou! ! I love my new Kia !The price was great. Thankyou! More

by glennhampe53 Verified Customer Verified Customer

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Started off shaky but the team at port Charlotte Kia made things right in the end. things right in the end. More

by akrelov Verified Customer Verified Customer

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I was disappointed because they lured me in with a great Internet quote. When they did not come close to their offer in person, they said my trade in was over 10 years old so I didn't qualify. The sales man Internet quote. When they did not come close to their offer in person, they said my trade in was over 10 years old so I didn't qualify. The sales manager refused to give me his starting price. When he gave me an out the door price, the finance manager didn't honor it. I complained and so they gave me a lower out the door price. But the finance manager was slick, talking fast and moving fast going through the loan document. He had tacked on a document stamp tax that raised the out the door price. I hadn't noticed he did that. I later called our salesman who said that finance manager no longer worked there. I asked to speak to someone else. They dragged their feet returning my call. When I finally did speak with someone he told me I signed the loan document. He made it sound like there had been no deception and that they always add this fee to their quoted out the door price. I believe I have been scammed. The starting price turned out to be over 2 thousand dollars higher than sticker price for last year's model. I had asked for the promotional 0 per cent loan but was told I had to go with the 7 % loan to get their special price. So everything about this dealership screams slick, fast talking, scam artists. More

by pinecone Verified Customer Verified Customer

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Austen Roman made my Mercedes purchase seamless, professional, and enjoyable. Truly an outstanding dealership experience. 100% professional, and enjoyable. Truly an outstanding dealership experience. 100% More

by mcruzlpez Verified Customer Verified Customer

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Horrible service after sale. Don’t answer phones, When we remarked on this, they said you have to come in. Salesperson knew almost nothing about EV cars. We have been back to the Don’t answer phones, When we remarked on this, they said you have to come in. Salesperson knew almost nothing about EV cars. We have been back to the dealership twice and still cannot operate our car. If we could return it, we would in a heartbeat. Lots of assurances but no follow through. We are very stressed and disappointed. Will never recommend to friends. Also told we had to fill out survey in person so they could “help us”. Jorge Sierra took the time necessary to try to assist us with misinformation we had been given. He is a stellar employee. Also Austen Roman showed us features on our car and also explained how the EV credit to us is going to happen. If it weren’t for those 2 individuals, Kia of Port Charlotte deserves no stars for the way our transaction is being handled. More

by garaljan2 Verified Customer Verified Customer

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15 words isn't enough 😉 The dealership has a great vibe. Right when I got to the door, it was immediately opened for me by Austen. He has an awesome personality and a warm welcoming smile. Let me not forge Right when I got to the door, it was immediately opened for me by Austen. He has an awesome personality and a warm welcoming smile. Let me not forget to mention the amenities. You feel like you're at a dance party, fancy restaurant and coffee bar, all in one. More

by DONNASELVIA Verified Customer Verified Customer

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