Austen Bradshaw

This dealership uses a Bait and Switch tactic to get you into their store. A complete waste of time and trust. I talked to an associate about a test drive for a certain vehicle and stock number. To which th into their store. A complete waste of time and trust. I talked to an associate about a test drive for a certain vehicle and stock number. To which they responded "it is in our inventory." So we schedule the test drive for the next day. I get there, and the associate says "we don't have that truck here." You can imagine, as a buying customer with money, how frustrating this is. The associate says it's in Charlotte and he will contact them to move it. He couldn't get a hold of Parks Charlotte Branch. The next day, still can't get a hold of them. On the following Monday I call Charlotte and was told the item is in Lake Norman. I called Lake Norman and am helped by some great people. This associate knew where the truck was at the entire time. If the associate in Charlotte can see where the truck was located so can he and his managers. They wasted my time trying throw other vehicles in front of me hoping id purchase. The bait and switch tactic is a reportable offense to the Federal Trade Commission. I will not shop here at this location ever again due to their obvious culture of deception. Represented by this associate and whichever sales manager he was working with. More

Report | Print

Friendly staff. They hooked me up with a Challenger Hellcat on the cheap. Ask for Tony They hooked me up with a Challenger Hellcat on the cheap. Ask for Tony More

Report | Print