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Audrey Gradeless
Audrey Gradeless at City Automall Ford

Audrey Gradeless

Ford Express Lane Advisor

City Automall Ford

3040 E Business 30
Columbia City, IN 46725

Contact Me
4.8
105 Reviews

Dealership Experience

3 yrs, 8 mos

Industry Experience

3 yrs, 8 mos

Languages Spoken

English English

4.8

105 Reviews

Write a Review

105 Reviews of Audrey Gradeless

January 07, 2026

Dealership Rating
Employee Rating

This was the best experience I’ve ever had at any car dealership. Love the layout and process, loved the pick up and delivery option even though we didn’t need. Waiting area was comfortable and refreshme More

by SNYDER_46562
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 09, 2026

City Automall Ford responded

It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.

December 29, 2025

Dealership Rating
Employee Rating

City Ford staff is so friendly and ready to take care of each customer! Highly recommend their service department More

by janellewalker375
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 01, 2026

City Automall Ford responded

We're happy you found our staff to be so supportive during your experience here at City Chevrolet. Thanks for the recommendation, and have an amazing day!

December 20, 2025

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Employee Rating

Everyone I have met there has been very helpful and supportive. I will continue to support them More

by edselwife
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Dec 23, 2025

City Automall Ford responded

Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! We sincerely value your business and look forward to your next visit!

November 22, 2025

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Employee Rating

Audrey went above and beyond to help obtain my Ford Hero code and later resolve IT issue with online payment. More

by amyfowler99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 25, 2025

City Automall Ford responded

We're so happy we were able to help you out! If you have any questions, please give us a call. We're always happy to help!

November 12, 2025

Dealership Rating
Employee Rating

City Ford in Columbia City has been helpful in selecting and servicing my work cargo van More

by kpyle.kp11
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Travis Nichols, Blake Byerly, McKade Kennedy

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Nov 13, 2025

City Automall Ford responded

We're glad to hear you found our staff was so knowledgeable and helpful! Thank you again for choosing City Chevrolet and we hope to see you again.

November 06, 2025

Dealership Rating
Employee Rating

Thanks to dorene Trammel for getting the ford escape on ford pass Thank you very much andy More

by sue30
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tyler Armbruster, Dorene Trammel

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Nov 09, 2025

City Automall Ford responded

We're happy you found our staff to be so supportive during your experience here at City Chevrolet. We can't wait to see you again, have a great day.

October 17, 2025

Dealership Rating
Employee Rating

The service was great when my pickup was towed into City Ford. I would recommend City Ford anytime. More

by GSHESTING
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 22, 2025

City Automall Ford responded

We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

October 11, 2025

Dealership Rating
Employee Rating

great great great great great great great this was a great job done by all at city ford More

by FULLMONTY4590
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 16, 2025

City Automall Ford responded

We are very happy to have provided you with such a positive experience! We hope to be of service to you again in the future. Best wishes, City Chevrolet

October 09, 2025

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Employee Rating

Your dealership has always taken good care of me. I am sure I will see you again. More

by garyfalgout
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 14, 2025

City Automall Ford responded

Your wonderful feedback and rating mean a lot to us. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 25, 2025

Dealership Rating
Employee Rating

Great service. Anwser all questions. Clean. Location good. Waiting area could be in a less traffic area. More

by JGEGOLF
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Robert Lonsbury

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Sep 30, 2025

City Automall Ford responded

We appreciate you taking the time to leave us this feedback. If you're ever in need of more help, please let us know!

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