Ashton Cook | Page 3

I love everything about GREG MAY HONDA FROM GREETING AT THE DOOR THEN FINALIZING THE FINANCING WITH THE PMTS THAT WORK FOR YOU THE DOOR THEN FINALIZING THE FINANCING WITH THE PMTS THAT WORK FOR YOU More

by thelmaransom Verified Customer Verified Customer

Report | Print

I attempted to purchase a 2024 Honda Pilot that Greg May Honda advertised online for $44,319, clearly marked as Honda Certified. When I asked for an out-the-door price, the dealership added a $995 “certifi Honda advertised online for $44,319, clearly marked as Honda Certified. When I asked for an out-the-door price, the dealership added a $995 “certification” fee—despite the fact that the vehicle was already advertised as certified. I believe this violates both Honda’s Certified Pre-Owned (CPO) program rules, which prohibit charging separately for certification when it’s already advertised, and Texas Administrative Code §215.241, which requires dealers to include all dealer-imposed fees in advertised prices, except tax, title, and license. I objected and the GM agreed to remove the $995 certification fee but then added several new charges totaling around $500, including: A dealer reconditioning/prep fee, A documentation fee, Dealer inventory tax. These fees were not disclosed in the earlier price quote and, I believe they are illegal based on Texas law. After further communication with the general manager, Kyle Binner, the dealership refused to correct the pricing and ultimately refused service entirely, which I believe constitutes retaliation against a consumer raising valid legal concerns. My only goal here was to buy this vehicle at the advertised price. This review reflects my documented personal experience and is protected under the First Amendment and Texas consumer speech laws. More

Report | Print

Ashton was very helpful throughout the whole car buying process. He was very friendly and answered all of our questions. process. He was very friendly and answered all of our questions. More

by Robert Verified Customer Verified Customer

Report | Print

Great experience all around! Exceptional customer service and easy buying process. Many thanks to Ashton for such transparency and ease. Exceptional customer service and easy buying process. Many thanks to Ashton for such transparency and ease. More

by mattcurtis2808 Verified Customer Verified Customer

Report | Print

We had a wonderful experience with Mr. Cook. We walked in with no appointment and ended up with a new (used) car for our daughter. We already have him looking for a car for our son, who wi Cook. We walked in with no appointment and ended up with a new (used) car for our daughter. We already have him looking for a car for our son, who will be driving next year. More

by auntlaura75 Verified Customer Verified Customer

Report | Print

Their customer service was amazing. Ashton did a wonderful and kept us informed every step of the way. Ashton did a wonderful and kept us informed every step of the way. More

by quinten.jones30 Verified Customer Verified Customer

Report | Print

Ashton was awesome. The process was very easy and everyone was super nice. I enjoyed the test drive and the information about the CRV. The process was very easy and everyone was super nice. I enjoyed the test drive and the information about the CRV. More

by ssralene Verified Customer Verified Customer

Report | Print

My daughter as needing a new car. I found one on line and she met Ashton at the dealership to test drive the car. Ashton was very helpful and we purchased the car. From start to I found one on line and she met Ashton at the dealership to test drive the car. Ashton was very helpful and we purchased the car. From start to finish the deal went smoothly and quickly. More

by tdry61 Verified Customer Verified Customer

Report | Print

Ashton was transparent about the cars and his experiences. Anything he wasn’t sure off he told me and went to find someone to help me. I would 100% go back to get a car from there in the future. experiences. Anything he wasn’t sure off he told me and went to find someone to help me. I would 100% go back to get a car from there in the future. More

by rymezkass Verified Customer Verified Customer

Report | Print